Thankfully we’ve got the solutions. Intelligent dynamic business routing is part of our innovative OMNI+ omnichannel platform (pictured here). Setting up automatic replies for texts and social platforms has never been easier.
And these options have been here for a while – it’s just that not many companies were comfortable making the switch.
That may be difficult for them, it may involve a lot of extra costs, losing money. It may also be what Locascio called “inertia” – and it’s certainly not surprising that some business leaders were putting off such a switch because they were too comfortable.
But now they’re forced to pick between losing money or losing their business – and that’s an anxiety-ridden prospect that ultimately lands winning decisions.
The decision may drive you up the walls, but in the end, you’ll be better for it and we know that because we’re the ones on the other side that have already helped people through it.
Omnichannel contact center solutions like our own OMNI+ typically come with a more advanced form of IVR. No longer are you stuck battling unwieldy and obsolete software that forces you to switch between so many apps that you’re constantly living with the anxiety that something, somehow is going to crash.