Christian Montes: I really have to start with one thing: what’s up with “ashes of despair” – what do you mean by that?
So for those of you who’ve gone through the Myers Briggs type testing, I’m an INTJ, and for us that are INTJs we have issues with emotions. I am a colorful, passionate person, but being somewhat of an introvert, sometimes I don’t do a good job of being able to convey that or communicate with that. And I’m my own worst enemy.
I mean for me, I’m a person who is achievement-based. I’m not competitive. So what that means is that: doesn’t matter if I win, I still beat myself up because I could’ve done something better.
And so really trying to focus in on being appreciative more is important. So when you start talking about the ashes of despair like – you know – going through and dealing with a certain boss or colleague or losing your job or just not performing in the way that you want to in your job – that’s despair!
I mean you could fall into you know – the blues, maybe even depression. And those things are something that you have to learn how to manage.
And I think especially when you’re talking about a call center environment being fast-paced – it’s very easy for that to happen. Some of it’s very repetitive and could be boring and doesn’t challenge you but then you have this flipside.
The ashes of despair and rising from them has really been a lifelong battle for me and for many that are just starting in this. And I have a conversation with someone on a regular basis as a coach – you know – who’s dealing with this stuff. It’s not easy. And so you really have to focus in on “how do I rise above?”