NobelBiz® Blog | First Contact Podcast VIDEO: How to Host a Virtual Event in 2020 with Roy Atkinsonhttps://nobelbiz.com/wp-content/uploads/2020/04/christian-montes.png Host Christian Montes Executive Director of Sales at NobelBIz Hosting a virtual event can be a nightmare, especially if you’re only used to in-person conferences. Luckily, here’s Roy Atkinson with some invaluable advice on making sure your virtual event is a great one! https://nobelbiz.com/wp-content/uploads/2020/07/roy-atkinson-medium.png Guest Roy Atkinson Group Principal Analyst HDI, ICMI Published on August 21, 2020 Let's chat about how YOUR contact center can be successful! CONTACT US! Christian Montes The catalyst of the pandemic is forcing change at a pace that people are absolutely not only not used to, but may not have been prepared for. I can just imagine what your conversations are in those spaces. But specifically, it’s interesting you note that because so much of the content, the information that was shared was in physical conferences and events, having to shift, as you mentioned, is not cookie cutter. You don’t just unplug in-person events and then somehow magically plug them into exact form in digital and then they’re somehow successful. This article is part of our podcast series. Listen to it here: PGlmcmFtZSBzcmM9Imh0dHBzOi8vb3Blbi5zcG90aWZ5LmNvbS9lbWJlZC1wb2RjYXN0L2VwaXNvZGUvMkVwamttbHBVZ0RoTk1DTWFFN3NWQSIgd2lkdGg9IjEwMCUiIGhlaWdodD0iMjMyIiBmcmFtZWJvcmRlcj0iMCIgYWxsb3d0cmFuc3BhcmVuY3k9InRydWUiIGFsbG93PSJlbmNyeXB0ZWQtbWVkaWEiPjwvaWZyYW1lPg Check out more bits from this episode here. See more episodes on our podcast page. 1. Get the Right Platform to Have Panels So, you had mentioned obviously the right platform and being able to have panels. Was there anything that you found or are still looking at when you’re trying to make these events virtual to be successful? For people to not only attend but pay attention and participate in it? Versus sign up and maybe they never show up because they’re busy. When they’re at a conference, there’s almost nothing else going on, they’re there, they’ve already made that decision to check out what they’re doing. Have you seen anything that’s helped or you’re still looking to work towards to achieve that attention span while virtual? 2. Spread It Out in Bite-sized Chunks Roy Atkinson That’s a great question and actually, I’ve been looking at some sessions from other organizations, I’m a member of the National Speakers Association because I do do a lot of public speaking. And the NSA’s been running their own virtual conference over a period of weeks and they’ve been delivering it in bite-sized chunks. One session on Tuesday, one session on Friday, one session on Thursday, so that you’re not drinking from the firehose. You’re not getting overwhelmed with that information. 3. Do Different Kinds of Sessions That’s key – to break it up a little bit, spread it out a bit more, do different kinds of sessions, make sure there’s some interactivity involved, as much as you can. Just having me looking at the camera for an hour and quoting statistics isn’t going to work very well. It might work in person because I tend to be a little humorous when I talk about stats and everything else, but it’s really a different ballgame. 4. Set Your Speakers Up for Success And making sure that your speakers are set up for success as well: making sure that they have decent lighting so you can see their faces making sure that they’ve got some camera presence making sure that their background isn’t crazy busy – you know? That they’re not sitting in front of a zig-zag mural that makes your eyes go. That stuff is important. It’s tough to get that done, but if you’re careful about and thoughtful about it, you can make pretty good things happen in a virtual event. 5. Teach Your Speakers to Handle the Audio, Video, and Lighting Christian Well, I couldn’t agree with you more on the transition of shifting the requirement of the person that is speaking for their audio, and their video, and their lighting. It was always on a professional, that was their job, they had to make sure that the mic was set up properly, all of these things. But now when you’re remote you’re sitting there having to walk someone through - yeah, your mic works, it sounds good, your lighting’s off, your background doesn’t work – and these are things that I don’t know that everyone takes into account and maybe even certain speakers haven’t really done that much. Who knows? They may have done it quite a bit so that part of it has to be interesting. 6. Keep People Engaged in a Remote Aspect But I do agree with the bite-sized aspect of consuming that information so that people – their attention spans, when they have so many other things, other pop-ups, other people that may be in their home. How do you keep that mind share for more than a split-second or you’ve lost that audience? It really doesn’t have to do with the content per se but how you keep them engaged in the remote aspect. Conclusion So, how’s planning going? If you’re going to host a virtual event, let us know what it is in the comments and maybe we’ll attend! We always love to hear what our audience is up to. We also hope this post on how to host a virtual event has helped you get the gist of it! Work Remotely with our True Omnichannel Solution: NobelBiz OMNI+ Brings Your Contact Center into the Present You need a solution that lets you do everything remotely, from a single platform with as little effort as possible. That’s where NobelBiz OMNI+ comes in!