Key Performance Indicators or KPIs are necessary data for contact centers, especially for Outbound campaigns. These metrics are used to analyze, evaluate and control the performance of an organization.

Making use of these KPIs will:

1. Make it easy to create a strategic plan for the future

2. Help you better understand your client base

3. Increase the satisfaction of both your clients and your agents.

Get actionable bite-size information about what KPIs to track for better overall performance!