First Contact Podcast | Episode 4 What Makes a True Leader: Christa Heibel https://nobelbiz.com/wp-content/uploads/2020/04/christian-montes.png Host Christian Montes Executive Director of Sales PGlmcmFtZSB0aXRsZT0iV2hhdCBNYWtlcyBhbiBJbmR1c3RyeSBMZWFkZXI6IENocmlzdGEgSGVpYmVsIiBoZWlnaHQ9IjEyMiIgd2lkdGg9IjEwMCUiIHN0eWxlPSJib3JkZXI6IG5vbmU7IiBzY3JvbGxpbmc9Im5vIiBkYXRhLW5hbWU9InBiLWlmcmFtZS1wbGF5ZXIiIHNyYz0iaHR0cHM6Ly93d3cucG9kYmVhbi5jb20vbWVkaWEvcGxheWVyL2R3aTg1LWRhMDgwOD9mcm9tPXlpaWFkbWluJmRvd25sb2FkPTEmdmVyc2lvbj0xJnNraW49MSZidG4tc2tpbj0xMDkmYXV0bz0wJnNoYXJlPTEmZm9udHM9SGVsdmV0aWNhJmRvd25sb2FkPTEmcnRsPTAmcGJhZD0xIj48L2lmcmFtZT4 Christa Heibel worked all her life in the call center industry, but recently she started her own business - a consulting firm for the market. Between being a yoga instructor and giving advice to her clients all over the world during a pandemic, how does she manage all of it? https://nobelbiz.com/wp-content/uploads/2020/04/christa-heibel.png GuestChrista HeibelFounder & CEO of CH Consulting First Contact Podcast | Episode 4 What Makes a True Leader: Christa HeibelPGlmcmFtZSB0aXRsZT0iV2hhdCBNYWtlcyBhbiBJbmR1c3RyeSBMZWFkZXI6IENocmlzdGEgSGVpYmVsIiBoZWlnaHQ9IjEyMiIgd2lkdGg9IjEwMCUiIHN0eWxlPSJib3JkZXI6IG5vbmU7IiBzY3JvbGxpbmc9Im5vIiBkYXRhLW5hbWU9InBiLWlmcmFtZS1wbGF5ZXIiIHNyYz0iaHR0cHM6Ly93d3cucG9kYmVhbi5jb20vbWVkaWEvcGxheWVyL2R3aTg1LWRhMDgwOD9mcm9tPXlpaWFkbWluJmRvd25sb2FkPTEmdmVyc2lvbj0xJnNraW49MSZidG4tc2tpbj0xMDkmYXV0bz0wJnNoYXJlPTEmZm9udHM9SGVsdmV0aWNhJmRvd25sb2FkPTEmcnRsPTAmcGJhZD0xIj48L2lmcmFtZT4 Christa Heibel worked all her life in the call center industry, but recently she started her own business - a consulting firm for the market. Between being a yoga instructor and giving advice to her clients all over the world during a pandemic, how does she manage all of it? Explore more from this episode... Employee experience is the topmost driver of outcomes in the contact center industry because agents are the first thing that you should care for. Learn more! Omnichannel is not only recommended, it's necessary. See why Christa Heibel says that you absolutely need at least some form of multichannel or else! In times of crisis, a business consultant is the last thing you need to spend money on - or not? Christa is here to prove to you just how essential extra help is! It's all about adopting the correct mindset to be able to put out fires as you go, while maintaining a cool head and an effective leadership strategy. Sounds hard? Read on! There's a big difference between customer service and customer experince! If you don't already know how important it is, listen to Christa Heibel right here! During COVID-19, many businesses are scrambling to find workable remote solutions. Christa Heibel gives us some valuable insights from her clients! MORE EPISODES... Let's Get to Work and Make Your Contact Center Better!