First Contact Podcast | Episode 3

Decoding the Superwoman in the Call Center Industry: Cathy Karabetsos

christian montes

Host
Christian Montes
Executive Director of Sales

Cathy Karabetsos went from being fired to starting her own business, then walking back up to her former boss and securing her as a client. Want to hear more about how that happened? Give it a listen – and check out the story of how a mother of seven became an industry leader!

cathy karabetsos

Guest
Cathy Karabetsos
President and CEO of QCSS

First Contact Podcast | Episode 3

Decoding the Superwoman in the Call Center Industry: Cathy Karabetsos

Cathy Karabetsos went from being fired to starting her own business, then walking back up to her former boss and securing her as a client. Want to hear more about how that happened? Give it a listen – and check out the story of how a mother of seven became an industry leader!

Explore more from this episode…

ARTICLE: How to Make Business Decisions

Cathy talks about her decision-making process and how she managed to implement that in a culture-forward way in her business and in her life.

ARTICLE: Day in the Life of a CEO, Mother of 7

You’d think it’s impossible for a mother of seven to be president and CEO of a business. Well, Cathy is here living the dream and taking care of kids at once!

ARTICLE: Customer Appreciation Ideas

Being mindful of customers and their businesses and their contracts and what their goals are – that’s a big part of what Cathy does. See the rest here!

VIDEO: Getting Fired Is Just the Start

In one of the most inspiring tales of the industry, Cathy Karabetsos went from getting fired to having her former boss as a client. How did that happen?

VIDEO: The Future of Call Centers

A frank talk between Cathy and Christian about what’s to expect in the call center industry going forward. Listen to their inspiring, philosophical talk about our jobs.

Let’s Get to Work and Make Your Contact Center Better!

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