First Contact Podcast | Episode 3 Decoding the Superwoman in the Call Center Industry: Cathy Karabetsoshttps://nobelbiz.com/wp-content/uploads/2020/04/christian-montes.png Host Christian Montes Executive Director of Sales PGlmcmFtZSB0aXRsZT0iU3VwZXJ3b21hbiBEZWNvZGVkOiBDYXRoeSBLYXJhYmV0c29zIiBzcmM9Imh0dHBzOi8vd3d3LnBvZGJlYW4uY29tL21lZGlhL3BsYXllci9yOG01Yy1kNjk5ZGImP2Zyb209dXNlcnNpdGUmc2tpbj0xJmZvbnRzPUhlbHZldGljYSZhdXRvPTAmZG93bmxvYWQ9MSZzaGFyZT0xJnZlcnNpb249MSZidG4tc2tpbj0xMDkiIGhlaWdodD0iMTIyIiB3aWR0aD0iMTAwJSIgc3R5bGU9ImJvcmRlcjogbm9uZTsiIHNjcm9sbGluZz0ibm8iIGRhdGEtbmFtZT0icGItaWZyYW1lLXBsYXllciI+PC9pZnJhbWU+ Cathy Karabetsos went from being fired to starting her own business, then walking back up to her former boss and securing her as a client. Want to hear more about how that happened? Give it a listen - and check out the story of how a mother of seven became an industry leader! https://nobelbiz.com/wp-content/uploads/2020/04/cathy-karabetsos.png GuestCathy KarabetsosPresident and CEO of QCSS First Contact Podcast | Episode 3 Decoding the Superwoman in the Call Center Industry: Cathy KarabetsosPGlmcmFtZSB0aXRsZT0iU3VwZXJ3b21hbiBEZWNvZGVkOiBDYXRoeSBLYXJhYmV0c29zIiBzcmM9Imh0dHBzOi8vd3d3LnBvZGJlYW4uY29tL21lZGlhL3BsYXllci9yOG01Yy1kNjk5ZGImP2Zyb209dXNlcnNpdGUmc2tpbj0xJmZvbnRzPUhlbHZldGljYSZhdXRvPTAmZG93bmxvYWQ9MSZzaGFyZT0xJnZlcnNpb249MSZidG4tc2tpbj0xMDkiIGhlaWdodD0iMTIyIiB3aWR0aD0iMTAwJSIgc3R5bGU9ImJvcmRlcjogbm9uZTsiIHNjcm9sbGluZz0ibm8iIGRhdGEtbmFtZT0icGItaWZyYW1lLXBsYXllciI+PC9pZnJhbWU+ Cathy Karabetsos went from being fired to starting her own business, then walking back up to her former boss and securing her as a client. Want to hear more about how that happened? Give it a listen - and check out the story of how a mother of seven became an industry leader! Explore more from this episode... Cathy talks about her decision-making process and how she managed to implement that in a culture-forward way in her business and in her life. You'd think it's impossible for a mother of seven to be president and CEO of a business. Well, Cathy is here living the dream and taking care of kids at once! Being mindful of customers and their businesses and their contracts and what their goals are - that's a big part of what Cathy does. See the rest here! In one of the most inspiring tales of the industry, Cathy Karabetsos went from getting fired to having her former boss as a client. How did that happen? A frank talk between Cathy and Christian about what's to expect in the call center industry going forward. Listen to their inspiring, philosophical talk about our jobs. MORE EPISODES... Let's Get to Work and Make Your Contact Center Better!