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The call center software market is growing fast—are you keeping up?
The call center software market is growing fast, with a projected 23.9% CAGR from 2023 to 2030 . Within that, AI tools are leading the surge, expected to grow from $2 billion today to over $10 billion by 2032 . This growth is about meeting rising customer expectations, tighter compliance demands, and the need for smarter, faster support.
Nearly 74% of consumers say they would switch providers after a poor contact center experience . That means every missed call, delayed response, or clunky integration could cost you customers.
One of the leading names in this space is NobelBiz , a unified communications and contact center platform known for its cloud-based phone systems. Many businesses choose 8x8 for its scalability and compliance features. However, as needs evolve—whether for more advanced AI tools, smoother integrations, or better pricing—some companies find that 8x8 no longer meets all their needs.
If you're starting to feel that 8×8 isn’t meeting your team’s needs, now is the time to consider alternatives.
You need more than just basic communication tools. You need faster deployment, more intelligent automation, stronger CRM integration, and real-time visibility—all without driving up costs or slowing down your team.
In this blog article, we’ll break down the top 10 alternatives to 8×8 in 2025, starting with NobelBiz, our top‑rated platform for caller trust, compliance readiness, and connected customer experiences. Whether you’re a fast‑growing startup or an enterprise ready to modernize, these options are built for how you work now and where you’re going next.
- Top 8x8 Alternatives: Platforms like NobelBiz, Talkdesk, and NICE CXone provide stronger compliance tools, ideal for regulated and outbound-heavy teams.
- AI-Powered Support: Today’s 8x8 competitors offer live transcription, sentiment monitoring, and real-time agent support for faster and more accurate resolutions.
- Unified Omnichannel Communication: Businesses now need platforms that handle calls, texts, emails, chat, and social media in one unified space.
- Simplified Pricing & Support: More straightforward pricing and responsive support help businesses scale without hidden costs or steep learning curves.
- Choose Based on Priorities: The best choice depends on your priority—automation, affordability, compliance, or seamless integration.
Struggling with declining contact rates or spam flags? Schedule a free demo to see how NobelBiz can restore your caller ID reputation and boost your CX performance.
Why Teams Are Replacing 8×8 with Smarter Alternatives
1. Pricing Concerns for Smaller Teams
While 8×8 offers a reliable foundation for business communication, it may not meet the evolving needs of every organization. Many businesses, especially smaller ones, find the 8×8 pricing too high. Costs can quickly rise when adding essential features, making it less suitable for teams on a tight budget.
2. Limitations in Features & Reporting
Beyond pricing, some users face limitations in call center functionalities. Tools for advanced routing, campaign management, and analytics may not be as robust as those offered by competitors. Teams that rely on data to guide decisions may find 8×8’s reporting features less intuitive and more complex to customize.
3. Integration & Workflow Barriers
If your business uses specific CRM or productivity platforms, setting up seamless connections with 8×8 can be time-consuming or require additional workarounds. This can slow down workflows and increase dependency on technical support. Businesses that also require a contact center software solution to address spam flags or meet TCPA compliance may find 8x8 limiting compared to other platforms.
4. Support Challenges and Delays
While 8×8’s customer support is generally dependable, users have occasionally reported delays or inconsistent resolution times. For businesses that rely on fast, efficient support, this can lead to unwanted disruptions.
5. Finding a Better Fit for Your Team
Exploring the best 8x8 alternative for reliability can help you find a better fit—one that aligns more closely with your team’s needs, tools, and growth plans.
8×8 vs Alternatives: Which Contact Center Platform Comes Out on Top?
The table below provides a side-by-side comparison of 8×8 vs other contact center software platforms, evaluating core features, pricing, compliance capabilities, and support, so you can choose the solution that best fits your team.
| Platform | Best For | Key Features | Pricing |
|---|---|---|---|
| NobelBiz | Compliance, caller trust, omnichannel | Caller ID remediation, STIR/SHAKEN, omnichannel CX, AI analytics | Custom quote |
| Talkdesk | Enterprise AI & analytics | AI agent assist, predictive routing, workflow automation | From ~$75/user/mo |
| Genesys Cloud CX | Omnichannel journey orchestration | AI bots, omnichannel (voice, chat, SMS, social), workforce management | From ~$75/user/mo |
| RingCentral | UCaaS + CCaaS for remote teams | Voice, video, messaging, omnichannel routing, analytics | From ~$65/user/mo |
| NICE CXone | Compliance & security | AI analytics, workforce optimization, STIR/SHAKEN compliance | $71–$249/user/mo |
| Dialpad | SMBs seeking an AI-first solution | Real-time transcription, sentiment analysis, CRM integrations | From $23/user/mo |
| CloudTalk | SMB-friendly, easy deployment | VoIP, call monitoring, CRM integrations | From $25/user/mo |
| Nextiva | All-in-one business communications | UCaaS + CCaaS, analytics dashboards, CRM integrations | From ~$99/user/mo |
| Aircall | Startups & SMBs scaling quickly | Click-to-dial, IVR, CRM integrations, analytics dashboards | $30–$50/user/mo |
| Ringover | Global teams need call quality | International numbers, SMS + VoIP, collaboration tools | ~$29/user/mo |
Top 10 8×8 Alternatives for 2025
Here, we compare the top ten 8×8 alternatives to help you evaluate which platform best fits your business, whether you're a growing startup, a scaling mid-size team, or an enterprise looking for more flexibility, better compliance, and more innovative customer engagement tools.
1. NobelBiz – Best Overall 8x8 Alternative
NobelBiz stands out as a top-tier alternative to 8×8 by offering more than just cloud-based communication. It provides a robust, compliance-first contact center platform built for performance, flexibility, and trust. Designed to support businesses operating in regulated industries, NobelBiz ensures high connection rates while maintaining legal compliance and fostering customer confidence.
It operates on its own carrier-grade voice network, which results in clearer call quality, fewer dropped connections, and stronger overall performance. The platform’s omnichannel capabilities bring voice, SMS, email, chat, and social messaging together into one intuitive dashboard, giving agents complete control and context across every customer interaction.
Essential Features
- Omnichannel Communication Hub
NobelBiz centralizes all primary communication channels. Your team can manage phone calls, SMS, emails, chats, and social messages (including WhatsApp, Facebook Messenger, and Telegram) from a single dashboard. Agents can easily switch between channels without losing conversation context. - Caller ID Reputation Monitoring & Spam Remediation
The system continuously tracks your caller ID reputation. If your number is flagged as spam, NobelBiz detects it and initiates automated remediation. This helps maintain your brand’s trustworthiness and improves call answer rates. - AI-Powered Call Analytics
NobelBiz offers real-time and historical insights powered by artificial intelligence. Managers can evaluate agent performance, monitor customer behavior trends, and understand campaign effectiveness, all through easy-to-read dashboards. - STIR/SHAKEN & TCPA Compliance Toolkit
The platform includes built-in tools to ensure your campaigns remain compliant with legal requirements. STIR/SHAKEN verifies that caller IDs are not spoofed, while TCPA compliance tools manage safe dialing practices. This lowers the risk of call blocking, fines, or legal issues. - Flexible Campaign Management
NobelBiz supports inbound, outbound, and blended campaigns. You can configure predictive dialing, skill-based routing, and intelligent queues to match your business needs. Pre-built workflows and customization options allow you to adapt quickly across industries.
Key Strengths
- NobelBiz is ideal for businesses in industries with strict regulations, such as healthcare, finance, or political outreach. It offers built-in tools that simplify adherence to compliance standards, such as TCPA and STIR/SHAKEN.
- It proactively monitors and improves your phone number’s trust score. This reduces spam labels and increases the likelihood that your calls get answered.
- By consolidating all communication channels into a single platform, NobelBiz enhances team efficiency and delivers a consistent customer experience across every touchpoint.
- Whether you’re in collections, eCommerce, healthcare, or another regulated sector, NobelBiz adapts to your needs through customizable workflows and third-party integrations.
Pricing
NobelBiz offers custom pricing based on the number of agents and feature requirements. This flexible model ensures you only pay for the tools your business truly needs.
Best For
NobelBiz is best suited for mid-sized to large organizations that require strong compliance tools and multichannel support. It is especially valuable for teams working in regulated industries where legal compliance and spam prevention are top priorities.
Considerations
While highly powerful, the platform may be too feature-heavy for very small teams or startups. Initial setup and customization may require onboarding assistance, particularly for complex use cases.
Salman Aslam
Director Support – Quality & Training at WORK Inc.
‘The support team at Nobelbiz understood our business requirements and we we’re able to push through seamlessly’
2. Talkdesk
Talkdesk is an AI-powered 8x8 competitor that stands out for its intelligent automation, speed of deployment, and flexibility. As one of the top 8x8 alternatives for enterprises, it provides advanced tools that enable large teams to streamline operations and enhance customer experience at scale. With a focus on enterprise-grade automation, Talkdesk is created to reduce manual work and increase efficiency across all customer service touchpoints.
Compared to other platforms like 8x8, Talkdesk offers deeper integrations with AI and machine learning features. It is beneficial for enterprises that want to utilize data, automate workflows, and enable more intelligent decision-making.
Essential Features
- AI Agent Assist
Talkdesk provides real-time support for agents during live calls. The system listens in, detects intent, and suggests the next best action, knowledge base articles, or relevant workflows, reducing resolution time and improving customer satisfaction. - Predictive Routing
The platform utilizes AI to analyze incoming interactions and route them to the most qualified agent based on their skills, availability, and past performance. This leads to quicker resolutions and higher first-call success rates. - Workflow Automation
Talkdesk streamlines backend processes by automating repetitive tasks, including ticket creation, follow-ups, data entry, and other similar tasks. This ensures consistency and frees up agents to focus on high-value interactions. - App Marketplace
Businesses can expand Talkdesk’s functionality through its large app marketplace. It offers pre-built integrations with popular CRM systems, e-commerce platforms, helpdesk tools, and productivity software.
Key Strengths
- Talkdesk enables teams to build custom workflows, automations, and reports without writing a single line of code. This reduces setup time and facilitates easier scaling.
- Talkdesk excels in automation and AI, making it a strong choice for companies that require intelligent features to manage complex customer journeys.
- With cloud infrastructure and multilingual support, Talkdesk is ready for international enterprise use.
Pricing
Plans start at approximately $75 per user per month, depending on the selected package and features. Pricing is structured for enterprise scalability.
Best For
Talkdesk is ideal for enterprises seeking powerful AI-driven automation and enhanced customer experiences. It suits large teams that manage high volumes of customer interactions and require robust data analysis and intelligent routing.
Considerations
While it excels with AI features, Talkdesk offers limited predictive dialer functionality compared to platforms that specialize in outbound sales and dialing campaigns.
3. Genesys Cloud CX
Genesys Cloud CX is a powerful omnichannel contact center software that supports every stage of the customer journey. As a top 8x8 alternative, it goes beyond voice communication to include SMS, chat, email, and social media in a unified platform. Designed for enterprises with complex service operations, Genesys Cloud enables teams to manage customer interactions across all channels while maintaining context.
In the comparison of 8x8 vs Genesys, Genesys stands out with its ability to present personalized experiences using automation, AI, and deep analytics. It supports companies that want complete visibility and control over multi-channel engagement.
Essential Features
- AI Bots and Customer Journey Orchestration
Genesys Cloud utilizes AI bots to handle routine inquiries and provide assistance to customers across various channels. The platform also enables customer journey orchestration, helping you design and automate how interactions flow across touchpoints to improve satisfaction and resolution rates. - Full Omnichannel Support
Voice, chat, SMS, email, and social media channels are managed in one place. Agents can seamlessly transition between channels without losing their conversation history, ensuring consistent and personalized support. - Workforce Engagement Management
Built-in tools help monitor and improve agent performance. Features include real-time coaching, quality assurance, scheduling, and performance analytics. - Advanced Reporting Dashboards
Get real-time and historical data on team activity, customer satisfaction, and channel performance. Custom dashboards provide leaders with the insights they need to optimize their operations.
Key Strengths
- Genesys Cloud is known for creating seamless, integrated experiences across all channels.
- AI bots, predictive routing, and real-time coaching empower agents and streamline workflows.
- Its cloud infrastructure supports remote agents, international operations, and enterprise-level needs.
Pricing
Genesys Cloud CX starts at approximately $75 per user per month. Pricing may vary based on features and deployment needs.
Best For
Genesys Cloud is best suited for large enterprises with complex customer journeys. It is ideal for teams that need to manage high volumes of interactions across multiple channels while maintaining a unified customer experience.
Considerations
Genesys Cloud may require customization and IT resources for full deployment, especially for large-scale or unique workflows.
Related article:
Why Voice Quality Still Matters in Omnichannel Contact Centers
4. NICE CXone
NICE CXone is a leading, compliance-ready contact center software made for large organizations operating in highly regulated industries. As a top 8x8 alternative with workforce optimization, it offers advanced features that support data protection, call quality, and legal compliance. When comparing 8x8 vs NICE CXone, the platform stands out for its security-focused architecture and enterprise-grade compliance tools.
It is trusted by financial institutions, healthcare organizations, government agencies, and other sectors where compliance is non-negotiable. The platform combines intelligent routing, performance tracking, and AI-powered insights to deliver secure and efficient customer support.
Essential Features
- Workforce Optimization
NICE CXone includes tools to monitor agent activity, track KPIs, forecast staffing needs, and automate scheduling. These capabilities enable businesses to enhance agent performance and deliver consistent service quality. - AI Analytics
AI-powered insights analyze call transcripts, customer sentiment, and agent interactions to provide valuable insights. Managers can identify trends, uncover training needs, and make data-driven decisions that improve both customer satisfaction and compliance outcomes. - Call Quality Monitoring
Supervisors can monitor live or recorded calls to ensure agents follow scripts and compliance protocols. Built-in alerts flag issues early, helping maintain service standards and regulatory alignment. - STIR/SHAKEN Compliance
The platform helps prevent call spoofing by verifying caller identity through STIR/SHAKEN protocols. This increases call trust and reduces the chance of call blocking or labeling as spam.
Key Strengths
- NICE CXone is designed to meet the needs of organizations with strict data privacy and regulatory requirements.
- It provides encrypted communications, audit logs, secure data storage, and tools for managing compliance across global standards.
- The workforce management suite enables enterprises to fine-tune staffing, reduce costs, and enhance operational efficiency.
Pricing
Pricing ranges from $71 to $249 per user per month, depending on the selected features and the complexity of deployment. Plans scale based on organizational needs.
Best For
NICE CXone is ideal for enterprises prioritizing compliance and security. It is beneficial for industries such as finance, insurance, healthcare, and government services that require compliance-ready contact center software.
Considerations
The platform is priced on the higher end compared to others in this category. Deployment may require time, technical support, and onboarding for full customization.
Clinical Trial Media
Mo Pene |
Contact Center Technology Manager @ CTM
‘Thanks to NobelBiz, we now enjoy a robust, scalable communication system tailored to our growing needs, empowering us to deliver personalized care experiences more efficiently and boosting our overall revenue.’
5. RingCentral
RingCentral Contact Center is one of the top alternatives to 8x8 for remote teams. It is the best UCaaS + CCaaS alternative to 8x8 for hybrid teams, making it ideal for businesses managing distributed or hybrid workforces. The platform combines voice, video, messaging, and contact center tools into a single system, enabling teams to stay connected and productive from anywhere.
In the 8x8 vs RingCentral comparison, RingCentral wins on unified communications strength. It supports remote agents with reliable cloud infrastructure, real-time collaboration tools, and innovative routing features that enhance service delivery.
Essential Features
- Voice, Video, Messaging, and CCaaS in One
RingCentral delivers a full suite of communication tools. Agents and internal teams can call, video chat, message, and manage customer interactions in one integrated workspace. - Omnichannel Routing
The platform intelligently routes inbound interactions, calls, emails, chats, and social media messages to the most suitable agents based on their availability, skill set, and priority level. This helps reduce wait times and boosts first-contact resolution. - Skill-Based Analytics
Managers gain insight into team performance with skill-based analytics. Reports highlight which agents handle specific types of queries most effectively, enabling the optimization of staffing and training decisions.
Key Strengths
- RingCentral seamlessly blends internal communication tools with external customer support, creating a powerful solution for hybrid teams.
- Remote Team Ready: Its cloud-based design supports global and remote workforces with high uptime, mobile access, and secure collaboration features.
- Easy to Scale: As teams grow or shift, RingCentral adjusts without major infrastructure changes.
Pricing
RingCentral Contact Center starts at approximately $65 per user per month, depending on features and team size.
Best For
This platform is ideal for businesses standardizing on unified communications and seeking an all-in-one solution to support remote or hybrid customer service teams.
Considerations
RingCentral may be overbuilt for businesses with only basic outbound calling needs. Smaller teams focused solely on sales dialing may find lighter solutions more cost-effective.
6. CloudTalk
CloudTalk is a budget-friendly, modern global VoIP contact center solution built for small and mid-sized businesses. Popular as the cheapest 8x8 alternative for startups, it offers essential contact center features without the complexity or cost of enterprise systems. It’s fast to set up, easy to use, and designed for sales teams that rely on calling tools to drive results.
When comparing 8x8 alternatives for small businesses, CloudTalk stands out for its intuitive interface, flexible plans, and international number support, making it ideal for SMBs with a global reach.
Essential Features
- VoIP Calling + Global Numbers
CloudTalk offers crystal-clear VoIP calling with access to international phone numbers in over 160 countries. This allows small businesses to appear local in multiple regions while operating from a central location. - Call Monitoring & Recording
Managers can listen in on live calls, provide real-time support, and review recorded conversations for quality assurance. This feature is valuable for sales training, quality assurance, and enhancing customer service. - CRM Integrations
The platform integrates with popular CRMs, including HubSpot, Salesforce, and Pipedrive. Agents can log calls, access contact history, and trigger workflows directly within the CRM, improving efficiency and context in conversations.
Key Strengths
- CloudTalk is one of the cheapest 8x8 alternatives, making it perfect for SMBs with tight budgets.
- Its interface is easy to navigate, which shortens onboarding time and reduces the need for technical support.
- With features like click-to-call, call tagging, and performance dashboards, CloudTalk helps sales teams stay productive and organized.
Pricing
CloudTalk offers flexible pricing, ranging from $25 to $50 per user per month, based on selected features and team size.
Best For
CloudTalk is ideal for SMBs with sales-heavy operations that want an affordable, reliable, and easy-to-use contact center solution with global VoIP support.
Considerations
CloudTalk lacks some of the enterprise-scale features found in larger platforms. It may not be suitable for organizations needing complex workflows, compliance tools, or advanced outbound capabilities.
7. Aircall
Aircall is a modern and affordable contact center software built for speed and simplicity. It is known for rapid setup and is one of the best 8x8 alternatives with omnichannel support. With a focus on plug-and-play functionality and robust CRM integrations, Aircall enables small teams to deliver professional customer service with minimal setup complexity.
Compared to traditional platforms, Aircall requires minimal IT resources. It’s easy to deploy and even easier to use, making it ideal for fast-moving businesses that value agility.
Essential Features
- Click-to-Dial
Agents can make calls directly from their browser or CRM with a single click. This feature streamlines workflows and reduces manual dialing errors. - IVR + Call Routing
Aircall supports customizable Interactive Voice Response (IVR) menus and intelligent call routing. You can direct calls based on language, department, or business hours to ensure faster response times. - CRM Integrations
Aircall integrates seamlessly with major CRM platforms like HubSpot, Salesforce, Pipedrive, and Zoho. These integrations help agents access customer information instantly and update records without switching tools.
Key Strengths
- Aircall can be deployed in minutes. No complex infrastructure or training is required, making it ideal for teams with limited IT support.
- Aircall’s extensive range of integrations supports marketing, sales, and support workflows, providing teams with the necessary tools to scale their operations effectively.
- The platform grows with your business. It enables startups to expand their communication channels without requiring system changes.
Pricing
Aircall offers flexible pricing between $30–$50 per user per month, depending on the selected plan and features.
Best For
Aircall is ideal for startups and SMBs scaling quickly that want a simple, reliable, and integrated calling solution. It’s beneficial for businesses that rely heavily on CRM tools and need to deploy fast.
Considerations
Aircall is not built for enterprise-level outbound performance. Teams with large-scale outbound or compliance-heavy requirements may need a more robust solution.
8. Dialpad Contact Center
Dialpad is one of the most affordable 8x8 alternatives for SMBs, offering smart, AI-driven features in a simple, easy-to-use platform. It’s built for small to mid-sized businesses that want to modernize their customer support without investing in complex or expensive systems. With built-in AI and automation, Dialpad helps lean teams do more with less.
As a modern AI contact center software, Dialpad stands out for real-time capabilities like live transcription, voice intelligence, and sentiment analysis. In the 8x8 vs Dialpad comparison, Dialpad wins on simplicity, price, and built-in AI.
Essential Features
- Real-Time AI Transcription
Dialpad automatically transcribes live calls with high accuracy. This allows agents and supervisors to view conversations as they occur and refer back to transcripts at any time for quality assurance or training purposes. - Sentiment Analysis
The system uses AI to detect customer emotions during calls. It flags negative sentiments in real time, allowing managers to step in and support the agent if needed. - CRM Integrations
Dialpad seamlessly integrates with popular CRM platforms, including Salesforce, HubSpot, and Zoho. These integrations help agents view customer history, update records, and automate workflows from a single interface.
Key Strengths
- Dialpad delivers innovative features like transcription and sentiment tracking at a much lower price point than most competitors.
- The platform is easy to deploy and manage without needing a whole IT department, making it ideal for growing SMBs.
- Dialpad’s clean, intuitive dashboard helps agents work efficiently and reduces training time.
Pricing
Plans start at just $23 per user per month, making Dialpad one of the most affordable 8x8 alternatives for SMBs with advanced AI features.
Best For
Dialpad is best for SMBs looking for AI-powered contact center tools. It suits startups and small businesses that require real-time support features without the complexity or high costs associated with enterprise platforms.
Considerations
Dialpad offers limited functionality for enterprise-level outbound campaigns or advanced compliance features. Businesses in regulated industries may need more robust tools.
9. Nextiva Contact Center
Nextiva is a top all-in-one 8x8 alternative that combines business communication tools and contact center capabilities in a single platform. It offers a comprehensive suite of services, including voice, video, chat, and SMS, enabling teams to collaborate internally and connect with customers from a single platform.
Compared to other 8x8 competitors offering unified communications, Nextiva stands out for its reliability, ease of use, and strong customer support. It is attractive as the best 8x8 competitor for startups that want to scale using a simple, all-in-one system.
Essential Features
- UCaaS + CCaaS Integration
Nextiva blends Unified Communications (UCaaS) with Contact Center as a Service (CCaaS). Your team can manage internal communication and customer interactions from a single dashboard, eliminating the need to juggle multiple tools. - Voice, Video, Chat, and SMS
All primary communication channels are built in. Whether it's a client call, a team video meeting, or an SMS campaign, everything is managed within the Nextiva platform. - Analytics Dashboards
Nextiva provides real-time and historical reporting. You can monitor agent activity, track customer interactions, and measure campaign performance through visual, easy-to-understand dashboards.
Key Strengths
- This all-in-one approach reduces tool switching, improves productivity, and simplifies IT management.
- Nextiva is known for excellent uptime and responsive customer support, making it a dependable partner for growing businesses.
- The platform is clean, easy to navigate, and quick to deploy, making it ideal for startups and small teams.
Pricing
Plans start at approximately $99 per user per month, depending on the selected features and service level.
Best For
Nextiva is ideal for businesses seeking a single, unified platform for communication and customer service. It’s especially suited for startups and SMBs that value simplicity and integration over piecemeal tools.
Considerations
While Nextiva excels in communication and service unification, it is less robust for predictive dialing campaigns and may not be the best fit for sales-heavy outbound call centers.
10. Ringover
Ringover is a top global 8x8 competitor, built to support international communication with crystal-clear voice quality and worldwide reach. It is a strong choice for businesses with distributed teams who need reliable carrier-grade VoIP contact center software. The platform offers international numbers, integrated SMS, and team collaboration features, making it easy to manage customer communication across borders.
As one of the most reliable 8x8 alternatives with international numbers, Ringover is simple to use, quick to deploy, and highly effective for global sales and support teams.
Essential Features
- International Numbers
Ringover provides access to international phone numbers in over 65 countries. Teams can establish a local presence in different markets without physical offices, making it easier to connect with global customers. - VoIP + SMS
The platform supports high-quality VoIP calling and SMS messaging through a single interface. This enables both voice and text-based outreach, enhancing customer engagement. - Collaboration Tools
Ringover includes built-in tools for internal collaboration, such as call commenting, shared contacts, and team call monitoring. These features help distributed teams stay aligned and productive.
Key Strengths
- Ringover uses carrier-grade VoIP technology to ensure stable and clear voice connections worldwide.
- The platform is designed for businesses with sales or support agents located in multiple countries. It offers flexible communication tools for remote work environments.
- Ringover is user-friendly and doesn’t require extensive training or technical resources to get started.
Pricing
Ringover offers affordable pricing, starting at approximately $29 per user per month. Plans vary based on features and call volume needs.
Best For
Ringover is ideal for distributed global sales and support teams that require dependable, easy-to-use software with an international reach. It’s especially suitable for businesses expanding into new markets and looking for seamless global communication.
Considerations
While Ringover delivers strong core features, it offers limited advanced AI capabilities compared to more complex contact center platforms.
How to Choose the Right 8×8 Alternative?
Not all contact center platforms are built the same. When selecting an 8x8 alternative, prioritize features that directly impact performance, compliance, team efficiency, and long-term value. Here's what to prioritize:
1. Caller ID Reputation & Compliance
Look for platforms that support STIR/SHAKEN protocols and TCPA-safe dialing practices. These help protect your brand from being flagged as spam and reduce the risk of call blocking or fines. Tools like active caller ID reputation management (offered by providers like NobelBiz) ensure your outreach remains trusted and compliant. Learn more about compliance-first platforms.
2. Dialer Types (Predictive, Power, Progressive)
Your outbound strategy should align with the platform’s dialer options. Predictive dialers are ideal for high-volume campaigns, while power or progressive dialers are more effective for personalized follow-ups. Ensure the provider supports the dialing modes your team needs to meet quota efficiently.
3. Omnichannel Communication
The platform should unify voice, SMS, email, and chat into a single interface. This ensures consistent customer experiences and allows agents to switch between channels without losing context. A true omnichannel contact center supports end-to-end customer journeys.
4. AI & Real-Time Analytics
Modern platforms should offer live transcription, AI-powered agent assist, and sentiment analysis. These tools help improve call outcomes, reduce resolution time, and provide real-time insights for supervisors and QA teams.
5. Scalability & Uptime
Verify that the solution operates on carrier-grade infrastructure and provides global reliability. A scalable platform should support growth without sacrificing performance, whether you're expanding your team or entering new markets.
6. Usability & Support
Easy onboarding and agent training are critical. Select a platform with a user-friendly interface, intuitive dashboards, and high-quality support to minimize downtime and prevent productivity loss during the transition.
7. Pricing Models
Avoid hidden costs. Choose a provider with transparent per-user pricing and clearly defined feature tiers. This helps you stay on budget and prevents surprise charges as your needs evolve.
Which 8×8 Competitor Is the Perfect Match for Your Business?
Choosing the right 8x8 alternative depends entirely on your business size, goals, and communication needs. Below is a detailed breakdown to help you decide which platform suits you best, based on your current situation and your needs.
For Compliance-First Teams
If compliance, caller ID trust, and omnichannel capabilities are top priorities, NobelBiz is the strongest option. It’s especially well-suited for teams in regulated industries, such as healthcare, finance, or political outreach. It offers TCPA and STIR/SHAKEN support, real-time spam remediation, and innovative campaign tools. Choose NobelBiz if you want a reliable all-rounder with a strong focus on compliance and performance.
For Large Enterprises
- Genesys Cloud CX: Great for managing omnichannel customer journeys. Ideal if you want to unify chat, voice, email, and social messaging with powerful automation tools.
- NICE CXone: Ideal for those with a focus on security and compliance. Trusted by highly regulated industries, with advanced tools for workforce optimization.
- Talkdesk: Designed for enterprises looking for fast deployment and strong AI integration. Ideal for teams that need automation, real-time analytics, and ease of customization without heavy IT involvement.
Whether you need AI-powered 8x8 competitors like Talkdesk, or affordable 8x8 alternatives for SMBs like Dialpad, the right choice depends on your specific goals.
For Small & Mid-Sized Businesses (SMBs)
- CloudTalk: Affordable and easy to set up. Best for sales-driven SMBs that need VoIP, call recording, and CRM integration.
- Dialpad: Ideal for lean teams that want AI-powered tools like live transcription and sentiment tracking, without high costs.
- Aircall: Perfect for fast-growing startups. Offers plug-and-play setup with strong CRM integration and excellent support for remote teams.
For All-in-One Communications
If you’re looking for a platform that combines internal communications (UCaaS) and contact center tools (CCaaS) in one, Nextiva is your best bet. It’s suitable for businesses that want voice, video, chat, and support tools all in a single dashboard. Ideal for startups or SMBs that want simplicity, reliability, and unified communication.
Optimize Communication and Performance with NobelBiz
Managing multiple channels shouldn’t mean juggling multiple tools. NobelBiz OMNI+ is the all-in-one cloud contact center platform that unifies voice, SMS, chat, email, and social into a single dashboard—helping your team streamline workflows, boost productivity, and deliver better customer experiences.
With over 20 years of contact center expertise, NobelBiz provides a compliance-first, future-ready solution that scales with your business. Whether you’re running remote teams or enterprise-level operations, OMNI+ gives you the flexibility and reliability you need.
Unify calls, SMS, chat, email & social in one place.
Predictive, power, & TCPA-safe dialing options.
Empower on-site & distributed teams equally.
Real-time dashboards, sentiment analysis & QA tools.
Carrier-grade uptime with compliance-first design.
From advanced quality management and campaign control to multi-channel routing, OMNI+ helps you build a scalable, compliant, and high-performing contact center.
Frequently Asked Questions
Michael McGuire is a contact center industry expert with almost two decades of experience in the space. His experience includes roles as Director of Contact Center Digital Transformation at NobelBiz, and as Director of Operations at FLS Connect, managing multiple call centers. As President of Anomaly Squared and Targeted Metrics, Michael successfully transitioned companies into remote operations and significantly boosted revenues. With a strong background in customer service, leadership, strategic planning, and operations management, Michael excels in driving growth and innovation in the call center space.
Mike is also a proud Board Member for R.E.A.C.H Trade Group, promoting consumer protection and satisfaction and Co-host of the Off Skripted Podcast – a show about Life, Call Centers and everything in between.
