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Looking for a Convoso replacement in 2025? This guide ranks 13 top alternatives—from NobelBiz to Talkdesk—comparing features like call compliance, AI tools, omnichannel support, and price. Whether you're a startup or an enterprise, find the platform that best fits your contact center’s needs.
- NobelBiz Leads the Pack: Offers unmatched compliance, real-time call labeling remediation, and true omnichannel capabilities built for regulated industries.
- Enterprise-Ready Options: Five9, NICE CXone, and Genesys Cloud CX excel in scalability, automation, and AI-powered analytics.
- Simplicity & Affordability: CloudTalk, PhoneBurner, and JustCall cater to SMBs needing ease-of-use and budget-friendly pricing.
- Specialized Tools: Kixie and ChaseData provide CRM-driven workflows and scripting tools ideal for sales and outbound-heavy teams.
- Choosing the Right Fit: Key criteria include dialer type, spam prevention tools, omnichannel support, CRM integrations, compliance readiness, and transparent pricing.
Why You Might Be Looking for Convoso Alternatives
If your outbound calls are getting ignored, flagged as “Spam Likely,” or your agents are stuck juggling disconnected tools, you’re not alone. Convoso is a recognized name in the outbound call center world, but that doesn’t mean it’s the right fit for every business—especially as regulatory pressures, caller ID issues, and customer expectations all skyrocket. Whether you need stronger compliance, true omnichannel support, or a more intuitive agent experience, there’s never been a better time to review the top Convoso alternatives for 2025.
Explore the Top Convoso Alternatives
Not every contact center platform is built the same—and if Convoso isn’t meeting your team’s needs, you’ve got options. Below is a side-by-side comparison of the top alternatives to help you find the right solution for your outbound strategy.
| Platform | Best For | Key Features | Starting Price | Considerations |
|---|---|---|---|---|
| NobelBiz | Outbound contact centers in regulated spaces | Spam remediation, STIR/SHAKEN, real-time caller ID, true omnichannel CX | Custom quotes | Built for high-performance teams who take compliance, deliverability, and customer trust seriously |
| Five9 | Large enterprises and high-volume teams | Predictive/power dialers, AI agent assist, WFM, CRM integrations | ~$150/user/month | Complex setup, best for large teams |
| NICE CXone | Enterprise teams needing analytics and compliance | Customer journey analytics, omnichannel routing, workforce tools | $100–$150/user/month | Longer onboarding and learning curve |
| Genesys Cloud CX | Teams wanting unified, digital-first CX | AI routing, omnichannel, agent dashboards, journey orchestration | ~$75/user/month | Customizations can be time-consuming |
| Talkdesk | SMBs needing speed and flexibility | No-code routing, AI automation, app marketplace, dashboards | ~$75/user/month | Limited predictive dialing features |
| PhoneBurner | Sales reps and recruiters with high outbound volume | Power dialer, CRM, lead distribution, no per-minute fees | $149/user/month | No predictive dialer or omnichannel |
| CloudTalk | Remote/international teams on a budget | Global numbers, IVR, call recording, CRM integration | $25–$50/user/month | Limited outbound campaign tools |
| JustCall | Remote sales/support teams using voice + SMS | Auto dialer, SMS automation, CRM integration, mobile-friendly | ~$29/user/month | Lacks deep analytics and predictive dialing |
| Kixie | CRM-powered sales teams (HubSpot/Salesforce) | AI call scoring, local presence dialing, CRM automation | $35–$95/user/month | Not a full contact center solution |
| ChaseData | Outbound teams needing dialers, scripting, QA | Predictive/progressive dialers, agent scripting, QA tools | ~$89/user/month | Older UI and fewer integrations |
| Nextiva Contact Center | SMBs seeking all-in-one VoIP + CCaaS | Smart call routing, CRM integrations, dashboards | $50–$100/user/month | Basic outbound and AI tools |
| RingCentral Contact Center | Businesses using RingCentral UCaaS | Unified comms, skill-based routing, omnichannel analytics | ~$100/user/month | Expensive for outbound-only use |
| Aircall | Startups and SMBs needing quick deployment | CRM integrations, shared inbox, mobile-friendly phone system | $40/user/month | No predictive or power dialing |
1. NobelBiz – Best Overall Convoso Alternative
What sets NobelBiz apart isn’t just a list of features, it’s the fact that every tool is built around real-world compliance, deliverability, and customer trust. While other platforms “tack on” spam protection, NobelBiz engineers every layer for regulatory peace of mind and proactive call remediation. This means fewer calls flagged as spam, a massive uptick in contact rates, and far less manual wrangling to keep your campaigns running.
On top of that, NobelBiz offers an omnichannel CX suite that doesn’t just bolt SMS or chat onto voice, but truly weaves every channel into a single, agent-friendly interface. This empowers your team to switch between channels without losing context, driving faster resolutions and more natural customer conversations.
Another standout? NobelBiz’s deep roots in regulated industries, such as healthcare, finance, and insurance, mean they understand compliance is more than lip service. They give you advanced reporting, automated DNC scrubbing, and even real-time remediation for flagged numbers. It’s an all-in-one, future-proofed platform for anyone serious about outbound results.
Key Features
- Call Labeling & Blocking Remediation: Proactive tools to resolve spam flags and get your calls answered again.
- OMNI+ Omnichannel Platform: Voice, SMS, email, and chat unified into a single dashboard for seamless workflows.
- Real-Time Caller ID Trust Monitoring: Live status of every outbound number to protect your brand’s reputation.
- STIR/SHAKEN & TCPA Compliance: Automated, built-in tools to keep every call legal and safe from regulatory risk.
- Tier-1 Voice Infrastructure: Carrier-grade reliability, crystal-clear voice quality, and robust uptime.
Key Strengths
NobelBiz is packed with advanced tools; if you’re a one-person shop making a handful of calls, it may be more than you need.
Pricing
Fully customized quotes based on the features you need, agent count, and campaign scope.
Best For
Outbound contact centers that can’t risk caller ID issues, compliance headaches, or missed opportunities, especially those in regulated spaces.
Considerations
NobelBiz is packed with advanced tools; if you’re a one-person shop making a handful of calls, it may be more than you need.
Salman Aslam
Director Support – Quality & Training at WORK Inc.
‘The support team at Nobelbiz understood our business requirements and we we’re able to push through seamlessly’
2. Five9
A household name among enterprise call centers, Five9 delivers a highly scalable platform with powerful automation baked in. Their predictive and power dialers are top-tier, enabling large teams to maximize agent efficiency and outbound volume. Five9 also excels in CRM integration, workforce management, and AI agent assist tools, making it a favorite for organizations with complex requirements.
Key Features
- Predictive & Power Dialer: High-volume outbound calling with real-time pacing.
- AI Agent Assist: Machine learning helps agents surface info, recommend responses, and stay productive.
- CRM Integrations: Deep links to Salesforce, Microsoft, and other top CRMs.
- Workforce Management: Built-in scheduling, forecasting, and agent optimization.
Key Strengths
Five9’s biggest draw is its sheer scalability and depth. This is the platform built for enterprise operations, companies with sprawling teams, complex call flows, and huge daily volumes. The predictive dialer alone can transform productivity, ensuring agents are always talking, not waiting. Automation and AI are tightly integrated, enabling sophisticated call routing and even real-time coaching for agents.
Five9 also stands out in workforce management and customization. You can tailor nearly every workflow, report, or dashboard to fit your exact operation, while integrations make it easy to plug into your broader software stack. For organizations with big ambitions and complex needs, Five9 brings the horsepower and flexibility to match.
Pricing
Starts around $150/month per user.
Best For
Large enterprises or high-volume outbound teams with specialized workflows.
Considerations
Overkill for smaller teams, can be complex to configure, and the investment only makes sense if you need serious scale.
3. NICE CXone
NICE CXone is the analytics powerhouse in this field. If your business lives and dies by data, NICE brings AI-driven customer journey analytics, omnichannel routing, and full-spectrum workforce engagement features to the table. Compliance, QA, and a broad ecosystem of integrations round out the offering.
Key Features
- AI-Driven Customer Journey Analytics: Track, analyze, and optimize every touchpoint.
- Omnichannel Routing: Smart distribution across voice, SMS, chat, and more.
- Workforce Engagement Tools: Scheduling, gamification, and performance management.
- Compliance & QA: Built-in tools for regulated industries.
Key Strengths
NICE CXone is a data lover’s dream. It’s built to surface the customer journey in granular detail, using AI to spot bottlenecks, predict customer needs, and deliver actionable insights. For regulated environments—think banking or insurance—NICE offers robust compliance tools and deep auditing. The platform’s workforce tools are also best-in-class, helping you maximize agent satisfaction and productivity.
Where NICE really shines is integration: it plugs into a massive range of third-party apps, so your tech stack always works together. For teams who see their contact center as a strategic growth lever, not just a cost center, NICE CXone offers true enterprise-grade power.
Pricing
Estimated $100–$150/month per user.
Best For
Enterprise teams needing advanced analytics, compliance, and tight integrations.
Considerations
Expect a longer onboarding and steeper learning curve—dedicated IT or admin support is often needed.
Related article:
Why Voice Quality Still Matters in Omnichannel Contact Centers
4. Genesys Cloud CX
With Genesys Cloud CX, seamless customer experiences across every channel come standard. The platform blends AI-powered routing, real-time agent dashboards, journey orchestration, and omnichannel communication (voice, chat, SMS, social) into a single, scalable cloud suite. Genesys is known for strong automation and top-notch reporting, helping teams deliver consistent CX at every touchpoint.
Key Features
- AI-Powered Routing: Smartly connects customers to the right agent every time.
- Omnichannel Communication: Voice, chat, SMS, and social in one platform.
- Real-Time Agent Dashboards: Instant visibility into team performance.
- Journey Orchestration: Customize and automate end-to-end customer paths.
Key Strengths
Genesys Cloud CX is all about seamless, unified CX. No more jumping between tools, agents get a holistic workspace, and customers experience a truly connected journey, whether they call, text, or chat. Genesys’ AI-driven routing keeps things efficient, while advanced dashboards offer instant insights on agent performance, campaign success, and customer happiness.
The platform’s flexibility is a big plus: you can roll it out in stages, customizing as you go, without disrupting operations. Genesys has become a go-to for teams who want digital and voice channels tightly interwoven, along with best-in-class reporting and analytics.
Pricing
Starts at $75/month per user.
Best For
Teams seeking a unified, digital-first contact center with strong automation and reporting.
Considerations
Customization can take time, budget for a staged rollout if you’re migrating from legacy systems.
Clinical Trial Media
Mo Pene |
Contact Center Technology Manager @ CTM
‘Thanks to NobelBiz, we now enjoy a robust, scalable communication system tailored to our growing needs, empowering us to deliver personalized care experiences more efficiently and boosting our overall revenue.’
5. Talkdesk
Talkdesk has become the go-to for SMBs that want speed, simplicity, and flexibility. Their visual routing builder, AI-driven automations, and expansive app marketplace make launching new workflows a breeze. Talkdesk’s modern UI and no-code tools mean non-technical teams can build, adapt, and report fast.
Key Features
- Visual Routing Builder: Drag-and-drop call flows with zero coding.
- AI Automation: Smart call handling, suggestions, and auto-responses.
- App Marketplace: Expand functionality with dozens of plug-and-play integrations.
- Reporting Tools: Actionable insights, real-time dashboards.
Key Strengths
Talkdesk is designed for speed and ease-of-use. You don’t need an IT army, non-technical managers can build, tweak, and scale workflows in minutes. The visual routing builder and no-code tools empower teams to adapt on the fly, while the AI-driven automations help reduce repetitive tasks and speed up resolutions.
Talkdesk also keeps its UI modern and intuitive, which shortens onboarding time and keeps agents engaged. Its ever-growing app marketplace means you can customize as you go, making it a strong fit for SMBs that want flexibility without the usual headaches.
Pricing
Starts at $75/month per user.
Best For
SMBs or fast-growing teams who value easy setup and adaptability.
Considerations
Predictive dialer capabilities are limited; if outbound volume is your main game, you might outgrow Talkdesk.
6. PhoneBurner
PhoneBurner takes a different approach: pure, high-volume calling without delays or per-minute fees. Its power dialer connects reps instantly, while built-in CRM and lead distribution tools make it a favorite for sales teams, recruiters, and real estate pros. If you need to make a lot of outbound calls fast, this is your platform.
Key Features
- Power Dialer (No Delay): Instantly connects reps to prospects, eliminating awkward pauses.
- Lead Distribution: Auto-assigns leads for smarter, faster follow-up.
- CRM Tools Included: Manage contacts and campaigns without third-party software.
- Email & SMS Follow-Ups: Multi-channel nurture, right from the platform.
Key Strengths
PhoneBurner excels at high-volume, high-speed dialing for small to mid-size sales teams. Unlike many competitors, there are no per-minute fees, you pay per user, not per call. The platform’s interface is famously intuitive; you can be up and running in a single afternoon, with almost zero training.
It’s especially popular among real estate agents, recruiters, and sales pros who need to touch a lot of leads, fast, without the complexity or cost of big enterprise software. While it’s not an all-in-one contact center, its voice-first approach and built-in CRM make it a secret weapon for lean, results-driven teams.
Pricing
$149/month per user.
Best For
Sales reps, real estate agents, and recruiting teams with big lists and small budgets.
Considerations
No predictive dialer, no true omnichannel, if you need advanced campaign management, look elsewhere.
7. CloudTalk
Affordable, international, and cloud-native, CloudTalk makes global VoIP accessible for any business. You get a clean UI, worldwide number support, call recording, smart IVR, and deep CRM integrations. CloudTalk’s transparent pricing and remote team orientation are perfect for distributed or international operations.
Key Features
- Global Number Support: Local and toll-free numbers in 140+ countries.
- Call Recording: Easily record, store, and review calls for QA or compliance.
- Smart IVR: Customizable phone menus and routing.
- CRM Integrations: Connects seamlessly with HubSpot, Salesforce, and more.
Key Strengths
CloudTalk is about affordable, global-ready VoIP. It’s designed for remote and international teams who need local presence without enterprise headaches or costs. With straightforward, clean design, CloudTalk keeps the learning curve minimal while offering enough features for most small-to-medium operations.
The platform’s smart IVR and call recording are especially valuable for companies operating in multiple markets, and deep CRM integrations let you keep workflows tight without adding manual steps.
Pricing
$25–$50/month per user.
Best For
Remote, international, or distributed teams who need global reach at startup-friendly prices.
Considerations
Limited outbound campaign tools; not built for large-scale predictive dialing.
8. JustCall
Built for modern sales and support teams, JustCall fuses voice and SMS into one easy-to-use platform. You’ll find features like SMS automation, auto-dialers, call logging, and deep CRM integrations. JustCall makes hybrid and remote selling simple with easy deployment and strong mobile capabilities.
Key Features
- SMS Automation: Trigger campaigns and follow-ups with ease.
- Call Logging & Recording: Auto-log every interaction for reporting and review.
- Auto-Dialer: Boost calling productivity without manual entry.
- CRM Integrations: Native support for dozens of sales and support platforms.
Key Strengths
JustCall shines as a voice + SMS solution for hybrid and remote sales/support teams. It’s built for teams that need to juggle multiple channels—think outbound sales calling, support texting, and instant customer updates—all from one dashboard.
JustCall’s ease of deployment means you can set up new teams in hours, not days, and it offers flexible plans to scale as you grow. The CRM integrations and reporting are straightforward, giving sales managers the data they need without overwhelming new users.
Pricing
Starts at $29/month per user.
Best For
Sales and support teams that value voice/SMS in one place, especially for remote work.
Considerations
Predictive dialer and deep analytics are missing; best for smaller teams focused on efficiency.
9. Kixie
If you live in HubSpot or Salesforce, Kixie was made for you. Its AI-powered call scoring, local presence dialing, and CRM workflow automations are all about closing more deals, faster. Kixie is less a traditional CCaaS and more a sales engagement dialer, optimized for high-velocity teams.
Key Features
- AI-Powered Call Scoring: Prioritize leads and prospects based on engagement data.
- Local Presence Dialing: Automatically displays local numbers for better answer rates.
- CRM Automation: Tight workflow automation with HubSpot, Salesforce, and others.
- Click-to-Call: Streamlines outbound from your CRM.
Key Strengths
Kixie is engineered for sales teams living inside their CRM. The AI-powered scoring and automation save hours on manual prospecting, letting reps focus on high-value calls. Local presence dialing helps boost answer rates, a huge plus for sales organizations who know every call counts.
Kixie’s ease of use, affordable pricing, and tight CRM focus make it ideal for fast-paced, results-driven sales teams, rather than large-scale contact centers.
Pricing
$35–$95/month per user.
Best For
Sales teams, especially those already using HubSpot or Salesforce.
Considerations
Not a true omnichannel or full contact center suite; if you need blended inbound/outbound, look elsewhere.
10. DialedIn (ChaseData)
ChaseData provides a reliable, cost-effective solution for outbound contact centers that need predictive or progressive dialers, agent scripting, QA, and call recording. The platform’s focus is on affordability and outbound performance, making it a good fit for budget-conscious teams.
Key Features
- Predictive & Progressive Dialer: Boost agent talk time, reduce idle time.
- Agent Scripting: Built-in script tools for compliance and quality.
- QA Monitoring: Record and review calls, monitor agent performance.
- Custom Reporting: Flexible dashboards and exports.
Key Strengths
ChaseData is all about cost-effective, customizable outbound calling. It gives budget-conscious teams access to serious dialer features, predictive and progressive, plus scripting and QA tools that can make compliance a breeze. The platform’s focus on outbound campaigns means it’s well-suited to call centers with high-volume dialing and specialized scripting needs.
While the UI may feel a bit dated, ChaseData more than makes up for it with hands-on customer support and a steady rollout of user-requested features.
Pricing
Starts around $89/month per user.
Best For
Budget-driven outbound teams needing flexible scripting and QA at scale.
Considerations
UI is behind the curve, and integration options are limited compared to newer solutions.
11. Nextiva Contact Center
Nextiva blends robust VoIP and contact center functionality in a single platform, offering smart call routing, reporting tools, and built-in CRM integrations. Known for rock-solid uptime and all-in-one simplicity, Nextiva gets teams up and running quickly.
Key Features
- VoIP + CCaaS Platform: All-in-one voice, messaging, and contact center tools.
- Smart Call Routing: Auto-directs callers based on need and agent availability.
- Reporting Tools: Real-time dashboards, historical data, and analytics.
- CRM Integrations: Keep all contact records in sync.
Key Strengths
Nextiva is an all-in-one powerhouse for SMBs who don’t want to stitch together multiple vendors. It’s praised for its simple onboarding, teams can launch quickly with minimal IT help. Nextiva’s reliability is a core selling point; uptime is rock-solid, and support is responsive.
For smaller companies that need voice, contact center, and CRM capabilities without enterprise pricing or complexity, Nextiva hits the sweet spot.
Pricing
$50–$100/month per user.
Best For
SMBs wanting reliable, bundled communications and easy onboarding.
Considerations
Advanced outbound and AI features are basic and may not scale with very sophisticated operations.
12. RingCentral Contact Center
RingCentral Contact Center is ideal for businesses already standardizing on RingCentral UCaaS. The platform provides a unified suite covering voice, messaging, video, skill-based routing, and omnichannel analytics, all with enterprise-grade security and compliance.
Key Features
- Unified Voice, Messaging, Video: Full suite for internal and external comms.
- Skill-Based Routing: Smart assignment for efficiency and customer experience.
- Omnichannel Analytics: Deep, actionable reporting across all channels.
- Enterprise-Grade Security: Compliance and encryption by default.
Key Strengths
RingCentral is best for businesses seeking true unified communications. It’s a one-stop shop for all channels, voice, messaging, and video, and integrates seamlessly with major productivity tools like Microsoft and Google. The analytics suite offers a clear view into agent and customer metrics, while skill-based routing means customers always get the right help.
The security and compliance standards are top-tier, making it a frequent pick for regulated industries or those with strict IT requirements.
Pricing
Starts at ~$100/month per user.
Best For
Businesses consolidating communications onto one platform, or standardizing on RingCentral UCaaS.
Considerations
More features than many outbound-only teams need; pricing only makes sense if you use the full suite.
13. Aircall
Aircall is the darling of startups and fast-growing SMBs who value quick setup, ease of use, and strong CRM integrations. With a shared call inbox, business phone system features, and intuitive onboarding, Aircall lets you scale your phone system as you grow.
Key Features
- Business Phone System: Everything you need for SMB calling.
- Quick Setup: Plug-and-play deployment for instant results.
- CRM Integrations: Syncs with 100+ tools.
- Shared Call Inbox: Teams can handle calls collaboratively.
Key Strengths
Aircall is beloved by startups and SMBs for its simplicity. You can launch a full-featured phone system in minutes, and the shared call inbox makes it easy for teams to stay organized and responsive. CRM integrations are plentiful, so sales and support workflows never miss a beat.
Pricing:
$40/month per user (Essentials plan)
Best For:
Startups and SMBs wanting a simple, modern phone solution that’s easy to roll out.
Considerations:
No predictive or power dialing, so not ideal for high-volume outbound campaigns.
What to Look for in a Convoso Alternative - Key Features to Compare Across Platforms
1. Caller ID Reputation & Compliance
In today’s outbound environment, STIR/SHAKEN and TCPA compliance aren’t just boxes to check, they’re mission-critical. Look for platforms (like NobelBiz) that offer AI-powered remediation for flagged numbers and real-time trust monitoring, so your calls reach customers, not spam folders.
2. Dialer Types (Predictive, Power, Progressive)
Your outbound strategy should match the dialer: Predictive dialers for high-volume efficiency, Power for controlled agent pacing, and Progressive for blended outreach. Not every platform supports every type, choose wisely.
3. Omnichannel Communication
The gold standard is a unified customer journey across voice, SMS, chat, and email. Platforms with strong omnichannel support let agents work seamlessly across channels, driving higher engagement and satisfaction.
4. AI & Real-Time Analytics
From agent assistance to smart routing and dynamic reporting, AI-driven features are now essential. Platforms that leverage AI help you make better decisions in real time and optimize both agent and customer experience.
5. Scalability & Uptime
Carrier-grade infrastructure and global availability are non-negotiable if you’re planning to scale or operate internationally. Ask about SLAs and uptime guarantees—especially for mission-critical campaigns.
6. Usability & Support
Look for solutions with straightforward onboarding, ongoing training resources, and responsive customer support. A beautiful UI means nothing if your agents can’t master it quickly.
7. Pricing Models
Finally, make sure you fully understand your cost structure. Some platforms offer transparent, flat rates; others charge per minute or per feature. Compare apples to apples before you sign.
Final Thoughts: Which Convoso Competitor is Best for You?
The right Convoso alternative depends entirely on your priorities:
- Need better compliance and reputation control? → Choose NobelBiz
- Want omnichannel and deep CRM integration? → Consider NICE CXone or Genesys Cloud CX
- Care most about simplicity and affordability? → CloudTalk is worth a look
Ready to take control of your outbound results?
Book a strategy session with NobelBiz and future-proof your contact center now.
FAQs About Convoso Alternatives
Discover how NobelBiz helps call centers maximize customer engagement, boost answer rates, and ensure compliance with industry-leading solutions.
Michael McGuire is a contact center industry expert with almost two decades of experience in the space. His experience includes roles as Director of Contact Center Digital Transformation at NobelBiz, and as Director of Operations at FLS Connect, managing multiple call centers. As President of Anomaly Squared and Targeted Metrics, Michael successfully transitioned companies into remote operations and significantly boosted revenues. With a strong background in customer service, leadership, strategic planning, and operations management, Michael excels in driving growth and innovation in the call center space.
Mike is also a proud Board Member for R.E.A.C.H Trade Group, promoting consumer protection and satisfaction and Co-host of the Off Skripted Podcast – a show about Life, Call Centers and everything in between.
