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Looking for a better fit than Dialpad in 2026? This guide ranks the top 10 Dialpad alternatives based on compliance, outbound performance, AI capabilities, affordability, and omnichannel support. Whether you’re in a regulated industry or need better scalability, you’ll find tailored solutions for SMBs and enterprises alike.
As customer demands become increasingly complex, contact centers face growing pressure to operate more efficiently, effectively, and cost‑effectively. According to inefficient systems can raise operational costs by up to 30%, a critical issue for teams already stretched.
Dialpad has built its reputation as an AI‑first UCaaS + CCaaS provider, offering real‑time transcription, AI coaching, and a sleek interface.
While it’s attractive for SMBs and modern teams, many businesses are looking for alternatives. Its costs rise quickly, and it lacks strong outbound, compliance, and omnichannel features compared to enterprise‑level tools.
- NobelBiz: The best overall Dialpad alternative for outbound and compliance-heavy use cases.
- Talkdesk & Genesys: Top choices for AI-powered and enterprise-scale deployments.
- CloudTalk & Aircall: The most affordable Dialpad alternatives for SMBs and startups.
- Nextiva & RingCentral: Lead as the top UCaaS + CCaaS replacements for Dialpad.
- Five9: Offers superior outbound performance with predictive dialing capabilities.
- NICE CXone: Excels in compliance and security for sensitive or regulated industries.
- Across the board: Most Dialpad alternatives now include omnichannel support, AI features, and built-in TCPA compliance.
Struggling with compliance or low contact rates? Schedule a free demo with NobelBiz to restore caller trust and maximize your CX performance.
Why Many Teams Are Seeking Alternatives to Dialpad?
From rising costs to limited outbound tools, the platform doesn't meet the growing needs of many teams. That’s why switching from Dialpad has become a common consideration for contact centers seeking improved performance, flexibility, and support. Below are the pain points and reviews that led to this shift, along with what to look for in a more effective alternative.
1. High Pricing Without Proportional Value
One of the top concerns for users is that Dialpad pricing is too high for the features offered. Many SMBs and even mid-sized enterprises report that the per-user costs add up quickly when essential capabilities, such as advanced analytics or outbound dialers, require additional add-ons. For teams with tighter budgets, more cost-efficient platforms provide better ROI.
2. Growing Need to Switch Platforms
Teams often find that it lacks the flexibility needed for complex or high-volume operations. Whether it's limitations in customizations, integrations, or scaling challenges, businesses outgrow the platform as demands increase. Exploring alternatives gives them access to deeper functionality and a better fit.
3. Inconsistent Support Experience
Many users are seeking Dialpad alternatives that provide superior support. Timely and knowledgeable customer service is crucial in high-stakes environments, such as contact centers. Several competing platforms now offer dedicated account managers, faster SLAs, and more proactive support, especially during onboarding and scaling.
4. Reliability and Uptime Concerns
If uptime is critical to your operations, you may want the best Dialpad alternative for reliability. While Dialpad is generally stable, there have been reported inconsistencies during peak usage. Platforms with carrier-grade infrastructure and 99.99% uptime guarantees provide more confidence and business continuity.
5. Weak Outbound Performance Tools
Dialpad’s outbound capabilities don’t meet the needs of high-volume teams. Many companies now seek a Dialpad replacement for improved outbound performance, including features such as predictive dialing, number rotation, and advanced call routing. These tools are crucial for enhancing contact rates and campaign effectiveness.
6. Spam Flag & Call Reputation Issues
Maintaining caller ID health is a challenge. If your numbers are getting marked as spam, you need contact center software that fixes spam flags through number monitoring, remediation tools, and branded caller ID features. Dialpad lacks these protections natively, leading businesses to seek more advanced safeguards elsewhere.
7. Compliance Needs Are Not Fully Met
For regulated industries, compliance isn’t non-negotiable. Many teams now prefer alternatives to Dialpad with TCPA compliance, STIR/SHAKEN certification, and detailed call logging. Platforms like NobelBiz and NICE CXone offer these compliance tools out of the box, reducing legal risks and enhancing operational trust.
Dialpad vs Other Platforms: Which Contact Center Software Will Lead in 2026?
The table below compares Dialpad with leading contact center software platforms in 2025 to help you quickly spot which provider aligns best with your operational goals—whether you're focused on outbound performance, omnichannel service, or enterprise-scale deployment.
| Platform | Best For | Key Features | Pricing |
|---|---|---|---|
| NobelBiz | Compliance, caller trust, omnichannel | Caller ID remediation, STIR/SHAKEN, omnichannel CX, AI analytics | Custom quote |
| Talkdesk | Enterprise AI & analytics | AI agent assist, predictive routing, workflow automation | From ~$75/user/mo |
| Genesys Cloud CX | Omnichannel journey orchestration | AI bots, omnichannel (voice, chat, SMS, social), workforce management | From ~$75/user/mo |
| Aloware | SMB/mid-market sales teams | Voice + SMS, power dialer, automation | Custom quote |
| NICE CXone | Compliance & security | AI analytics, workforce optimization, STIR/SHAKEN compliance | $71–$249/user/mo |
| Five9 | Enterprise outbound performance | Predictive dialer, AI analytics, omnichannel CX | From ~$175/user/mo |
| CloudTalk | SMB-friendly, easy deployment | VoIP, call monitoring, CRM integrations | From $25/user/mo |
| Nextiva | All-in-one business communications | UCaaS + CCaaS, analytics dashboards, CRM integrations | From ~$99/user/mo |
| UJET | Modern, AI-first CX stacks | Multimodality, mobile-first, deep integration | Custom quote |
| Ringover | Global teams need call quality | International numbers, SMS + VoIP, collaboration tools | ~$29/user/mo |
Top 10 DialedIn Alternatives for 2026
As contact center demands evolve, many businesses are actively seeking alternatives to DialedIn. Whether you're struggling with high pricing, limited integrations, or a lack of advanced features, let’s explore the top-performing platforms that deliver greater flexibility, reliability, and long-term value for modern teams.
1. NobelBiz
NobelBiz is among the top Dialpad competitors for compliance, with built-in TCPA, STIR/SHAKEN, and spam remediation tools for outbound-heavy teams. NobelBiz is a compliance-first contact center platform made for outbound-heavy teams operating in regulated industries. It stands out as a Dialpad alternative, offering legal protection, caller ID reputation management, and seamless communication features.
Unlike many competitors, NobelBiz actively helps teams avoid call blocking and spam issues through its built-in call labeling and spam remediation tools. This improves contact rates and builds long-term trust with customers.
Key Features
- Omnichannel CX: Handle voice, SMS, email, chat, and social channels from one intuitive dashboard.
- Caller ID Reputation Monitoring & Spam Remediation: Continuously scan for flagged numbers and resolve spam issues in real time.
- AI-Driven Call Analytics: Access detailed reports and performance insights to optimize campaigns and agent productivity.
- STIR/SHAKEN & TCPA Compliance Safeguards: Ensure all outbound calls meet legal standards with built-in verification protocols.
Key Strengths
NobelBiz is built with compliance at its core. It’s trusted by organizations in healthcare, finance, collections, and political outreach, industries where caller ID trust and regulatory alignment are non‑negotiable.
The platform helps improve conversion rates while reducing legal risk and operational disruptions. It also offers hands-on onboarding and responsive support tailored to outbound teams.
Pricing
NobelBiz offers customized pricing based on team size, usage volume, and specific feature requirements. This allows flexibility for growing teams without locking into fixed plans.
Best For
This platform is ideal for outbound-heavy contact centers that require compliance tools, especially those that must meet TCPA, STIR/SHAKEN, and other industry-specific regulations.
Considerations
While NobelBiz offers robust tools, it may be more feature-rich than small teams require. For lean setups focused on simple call handling, some features could go unused.
Salman Aslam
Director Support – Quality & Training at WORK Inc.
‘The support team at Nobelbiz understood our business requirements and we we’re able to push through seamlessly’
2. Talkdesk
Talkdesk is an AI-powered Dialpad competitor designed to help large organizations deliver intelligent, scalable, and automated customer experiences. It stands out as the best Dialpad alternative for enterprises that prioritize AI, automation, and scalable CX operations. With a deep focus on enterprise-level AI, it stands out as an innovative alternative in the Dialpad vs Talkdesk comparison for businesses that prioritize efficiency and data-driven decision-making.
Talkdesk utilizes automation and machine learning to streamline workflows, assist agents in real-time, and enhance overall CX operations. It’s ideal for companies looking to reduce manual processes and deliver faster, more accurate service at scale.
Key Features
- AI Agent Assist: Supports agents with real-time suggestions and knowledge surfacing during live interactions.
- Predictive Routing: Automatically matches customer queries with the most suitable agents based on context and performance.
- Workflow Automation: Reduces manual tasks such as ticket creation, data synchronization, and follow-ups.
- App Marketplace: Offers seamless integrations with CRMs, helpdesks, and productivity tools.
Key Strengths
Talkdesk delivers powerful AI and automation features built for large-scale contact centers. It reduces complexity through intelligent routing, enhances agent performance, and gives leadership teams better visibility through custom analytics and dashboards.
Pricing
Talkdesk pricing typically starts at $75 per user/month, though actual costs may vary depending on required features and the number of users.
Best For
Talkdesk is best suited for enterprise CX operations that require intelligent automation, in-depth analytics, and real-time AI support across large teams and high interaction volumes.
Considerations
Talkdesk offers limited tools for outbound dialing. While it excels in automation and support optimization, it may not be the best fit for teams heavily focused on outbound campaigns.
3. Genesys Cloud CX
Genesys Cloud CX is a powerful omnichannel contact center software built for enterprises managing complex customer journeys across multiple channels. In the Dialpad vs Genesys debate, Genesys stands out for its depth in automation, personalization, and orchestration.
With support for voice, chat, email, SMS, and social media, Genesys provides a unified platform that enables teams to deliver consistent customer experiences, regardless of how customers choose to connect. Its AI capabilities and journey orchestration tools make it ideal for large businesses that want end-to-end control over interactions.
Key Features
- AI Bots: Automate customer conversations with intelligent virtual assistants.
- Journey Orchestration: Design and manage customer flows across all touchpoints using real-time triggers and rules.
- Omnichannel CX: Handle all communication channels from one interface for a seamless experience.
- Workforce Engagement Management (WEM): Tools to schedule agents, track performance, and manage quality.
Key Strengths
- Genesys Cloud CX is best known for handling complex, multi-step customer journeys.
- It allows businesses to combine automation and human support effectively.
- It also enables teams to manage high interaction volumes while maintaining service consistency.
Pricing
Pricing starts around $75 per user/month, with costs varying based on selected capabilities and team size.
Best For
Genesys Cloud CX is ideal for enterprises with multi-channel needs, especially those that value intelligent routing, journey mapping, and detailed performance management.
Considerations
Due to its advanced features, Genesys may involve a higher setup complexity. Deployment and customization may require technical support and time, especially for large organizations.
Related article:
Why Voice Quality Still Matters in Omnichannel Contact Centers
4. Aloware
Aloware is a strong option for SMBs and mid-market teams that want automation without complexity. In the Dialpad vs Aloware comparison, Aloware offers better built-in tools for sales-led operations. It combines UCaaS + CCaaS integration, making it easier to manage customer conversations across voice, SMS, and email in one place.
The platform includes a power dialer, workflow automation, and CRM syncing, helping smaller teams work faster and smarter. These tools reduce manual tasks and improve follow-up consistency, especially in outbound sales.
Key Features
- Multi-Channel Communication: Supports voice, SMS, and email from a single platform.
- Power Dialer: Speeds up outbound calling with automated dialing.
- Workflow Triggers: Automates follow-ups and tasks based on customer actions.
- CRM Integrations: Connects seamlessly with popular CRMs for better lead management.
- Real-Time Analytics: Provides call insights to improve team performance.
Key Strengths
- Aloware is easy to administer with minimal IT involvement.
- Ideal for startups and SMBs needing automation tools without complexity.
- Teams can independently configure users, workflows, and monitor performance.
Pricing
Pricing is available on request and usually tailored to usage and feature needs.
Best For
Sales-heavy SMBs and mid-sized businesses looking for automation and channel consolidation.
Considerations
For very small teams, the feature set might feel overbuilt. Simpler solutions like CloudTalk may be more suitable if automation is not a top priority.
Clinical Trial Media
Mo Pene |
Contact Center Technology Manager @ CTM
‘Thanks to NobelBiz, we now enjoy a robust, scalable communication system tailored to our growing needs, empowering us to deliver personalized care experiences more efficiently and boosting our overall revenue.’
5. NICE CXone
NICE CXone is the clear leader for organizations that prioritize security, data privacy, and regulatory compliance. As a compliance-ready contact center software, it’s purpose-built for industries with strict rules, such as healthcare, finance, insurance, and government.
The platform includes advanced workforce optimization tools, AI-driven analytics, and full STIR/SHAKEN compliance to ensure secure and lawful communication practices.
Key Features
- Workforce Optimization (WFO): Tools for agent scheduling, quality management, and coaching.
- AI Analytics: Extracts actionable insights from voice and digital interactions.
- STIR/SHAKEN Compliance: Protects against spoofed calls and verifies caller identity.
- Secure Infrastructure: Supports global standards like HIPAA, PCI-DSS, and GDPR.
Key Strengths
- NICE CXone provides enterprise-grade compliance features with a strong emphasis on reliability and data protection.
- It helps reduce risk and enhances performance with AI-powered tools.
Pricing
Pricing ranges from $71 to $249 per user/month, depending on features and deployment complexity.
Best For
Best suited for regulated industries that require advanced compliance, secure data handling, and high service standards.
Considerations
NICE CXone is a powerful solution, but it comes with higher costs and may require more time.
6. Five9
In the Dialpad vs. Five9 comparison, Five9 clearly leads in terms of outbound performance at scale. Built for large contact centers, Five9 combines advanced AI features with a powerful predictive dialer to help agents efficiently reach more customers.
It supports complex outbound campaigns with intelligent call distribution, real-time analytics, and compliance tools that are essential for enterprise operations.
Key Features
- Predictive Dialer: Boosts agent productivity by dialing multiple numbers and connecting only to answered calls.
- AI Analytics: Provides real-time insights into campaign performance and agent behavior.
- Omnichannel Support: Handles voice, email, chat, and SMS in one platform.
- Compliance Tools: Helps teams stay aligned with regulations like TCPA and STIR/SHAKEN.
Key Strengths
Five9 offers robust outbound campaign management, making it a go-to choice for high-volume operations like collections, political campaigns, and sales.
It also integrates easily with CRMs and workforce tools, helping teams streamline workflows while improving campaign outcomes.
Pricing
Starts at approximately $175 per user/month, depending on features and call volume.
Best For
Best suited for enterprise-scale outbound operations that require speed, automation, and compliance at high volumes.
Considerations
Five9 is costly and complex for smaller teams. It’s built for enterprises and may overwhelm SMBs looking for simpler solutions.
7. CloudTalk
CloudTalk is one of the most affordable Dialpad alternatives for SMBs, offering essential contact center features without the complexity or cost of enterprise platforms. With pricing starting at $25 per user/month, it delivers substantial value without sacrificing key features.
Designed as an SMB contact center solution, CloudTalk focuses on essential tools such as VoIP calling, CRM integrations, and live call monitoring—making it ideal for sales-driven teams.
Key Features
- CRM Integrations: Seamlessly connects with HubSpot, Pipedrive, Salesforce, and more.
- VoIP Calling: Reliable and crystal-clear call quality across global numbers.
- Call Monitoring: Enables team leads to coach agents in real time and analyze performance.
- Call Analytics: Helps track trends, measure KPIs, and optimize workflows.
Key Strengths
CloudTalk stands out for its affordable and easy deployment. It’s fast to set up, simple to use, and scalable as your team grows, without the overhead of a large IT team.
Pricing
CloudTalk ranges from $25 to $50 per user/month, depending on the selected plan.
Best For
Best suited for SMB sales-heavy teams that require a lightweight, yet effective, contact center platform.
Considerations
CloudTalk is not enterprise-grade so it may lack the advanced outbound tools and compliance features required by larger, regulated organizations.
8. Nextiva Contact Center
Nextiva positions itself as an all-in-one Dialpad alternative, offering both UCaaS and CCaaS in a single platform. It is a strong UCaaS competitor that brings internal team communication and customer service together under one unified solution.
It’s ideal for businesses that want simplicity, without having to juggle multiple vendors or tools. With built-in CRM, analytics dashboards, and automation features, it allows teams to manage calls, track conversations, and streamline workflows efficiently.
Key Features
- UCaaS + CCaaS: Combines voice, video, messaging, and contact center tools.
- Built-in CRM: Offers visibility into customer interactions without third-party apps.
- Analytics Dashboards: Visual reporting tools help track team and customer metrics.
- Cloud Access: Enables remote and hybrid teams to stay connected and collaborate effectively.
Key Strengths
Nextiva’s biggest strength lies in its single-vendor simplicity. You don’t need to piece together different platforms for collaboration, sales, and support—it’s all under one roof.
Pricing
Plans start around $99 per user/month, depending on features and usage volume.
Best For
Best suited for SMBs and mid-market teams seeking an integrated platform for both internal and external communication.
Considerations
The higher per-user cost may be a concern for growing teams. Some smaller organizations may also find they don't use all the included features.
9. UJET
UJET is built for companies that prioritize cutting-edge, customer-centric experiences. Its mobile-first, cloud-native design offers a fresh take on contact center platforms, built from the ground up to meet the expectations of digital-native customers. For teams that want sleek interfaces and strong mobile integration, UJET stands out as one of the most modern UJET alternatives for startups.
What makes UJET unique is its multimodal interaction support, allowing agents and customers to communicate across voice, chat, and in-app channels without losing context. The UI/UX is highly intuitive, and the platform consistently receives top marks for ease of use.
Key Features
- Multimodal Engagement: Supports voice, chat, and mobile interactions in a unified flow.
- Mobile-First Design: Built to create seamless in-app customer support experiences.
- Security-Focused Architecture: End-to-end encryption and modern cloud infrastructure.
- High Availability: Scalable, cloud-native infrastructure with global reach.
Key Strengths
UJET offers a visually intuitive interface and user-friendly workflows. Its mobile-first architecture is ideal for businesses focused on app-based engagement. The platform also provides high user satisfaction across review sites, especially for ease of use and modern experience.
Pricing
UJET offers custom pricing based on business needs and deployment size. Expect tailored quotes based on channels, team size, and integrations.
Best For
Best suited for digital-first teams or startups that want to deliver modern, mobile-friendly customer experiences. It’s ideal for support organizations that prioritize UI/UX and fast user adoption.
Considerations
UJET is visually advanced, but it may lack the depth of AI or compliance tools found in more enterprise-grade contact center solutions. It may not be the best fit for heavily regulated industries or teams requiring complex outbound workflows.
10. Ringover
When comparing Dialpad vs Ringover, Ringover stands out as a more accessible choice for global SMBs. It’s a cloud-based platform designed to simplify cross-border communication with built-in international VoIP capabilities.
Ringover combines voice, SMS, and internal collaboration tools into a single interface. It’s well-suited for distributed teams that need to stay connected across time zones without complex infrastructure.
Key Features
- International Numbers: Access local phone numbers in 65+ countries.
- VoIP & SMS: Reliable cloud calling and messaging from a single dashboard.
- Collaboration Tools: Internal chat and team messaging support remote workflows.
- Call Management: Includes call recording, routing, and basic analytics.
Key Strengths
Ringover delivers affordable global communication with minimal setup. It’s a great fit for SMBs expanding internationally and looking for a straightforward solution to manage team and customer conversations worldwide.
Pricing
Plans start at approximately $29 per user/month, making Ringover a cost-effective option for international teams.
Best For
Perfect for global SMBs with distributed teams that need local number access, VoIP, and team collaboration in one platform.
Considerations
While user-friendly and budget-friendly, Ringover lacks deep analytics and AI features, making it less ideal for data-driven or enterprise-scale operations.
Looking Beyond Dialpad: What to Prioritize in Your Next Platform
Choosing the right Dialpad alternative requires evaluating more than just surface features. Here’s what to focus on when comparing Dialpad alternatives:
1. Caller ID Reputation & Compliance
Your platform must protect your outbound performance and reputation. Look for tools that support STIR/SHAKEN standards and TCPA-safe dialing practices to ensure legal compliance and reduce call blocking.
The best solutions, like NobelBiz, offer caller ID trust protection and active spam remediation. These features improve connect rates and help prevent your numbers from being flagged as spam.
2. Dialer Types
A good contact center solution should offer multiple dialing modes. This includes predictive, power, and progressive dialing options. Each serves a different purpose, from high-speed outreach to more controlled agent-paced calling. Having all three enables you to align your dialer strategy with your campaign goals, whether for sales, support, or collections.
3. Omnichannel CX
Customers expect to interact across multiple channels. A strong Dialpad alternative should offer unified handling of voice, SMS, email, and chat, all within a single interface. This ensures agents can manage conversations seamlessly without switching tools, improving efficiency and response times.
4. AI & Real-Time Analytics
AI tools are crucial for enhancing agent performance and the overall customer experience. Features such as real-time transcription, AI-driven agent assistance, and sentiment analysis enable supervisors to monitor calls in real-time and guide agents accordingly. Analytics dashboards also allow you to track trends and optimize processes based on data, rather than relying on guesswork.
5. Scalability & Uptime
Reliability is non-negotiable. Look for providers that offer carrier-grade infrastructure and global data center coverage to ensure high uptime and low latency. This is especially important for scaling teams or those with remote and international operations.
6. Usability & Support
Ease of use impacts how quickly your team adopts the platform. Prioritize solutions that offer guided onboarding, built-in agent training resources, and responsive support channels. A good support experience can reduce downtime and help resolve issues before they disrupt operations.
7. Pricing Models
Transparent pricing helps you stay within budget. Opt for vendors that offer clear per-user pricing without hidden fees for basic features. Be cautious of platforms that charge extra for essential tools, such as call recording, analytics, or support, as these costs can add up quickly.
Choosing the Right Dialpad Alternative for Your Team
Choosing the best Dialpad alternative in 2025 depends on your team’s size, budget, use case, and feature priorities. Here’s how Dialpad compares to its competitors, and when to choose each option.
🏆 Best Overall: NobelBiz
- You need a compliance-first contact center platform.
- You want caller ID reputation monitoring and spam remediation.
- You run high-volume outbound campaigns in regulated industries.
- You need TCPA/STIR-SHAKEN compliance baked into the platform.
- You’re focused on increasing connect rates and maintaining trust.
🏢 Best Enterprise Options: Talkdesk, Genesys, NICE, Five9
- You require AI-powered Dialpad competitors for intelligent routing and analytics.
- You handle complex customer journeys across multiple channels.
- Your business needs robust workforce management tools.
- You prioritize compliance, automation, and high scalability.
- You want platforms that offer enterprise-grade infrastructure and control.
📈 Best SMB Options: CloudTalk, Aircall
- You’re looking for the cheapest Dialpad alternative with essential features.
- Your team values quick setup and ease of use.
- You need basic tools, such as click-to-dial, CRM integration, and call monitoring.
- You want a solution that fits a lean budget without sacrificing core capabilities.
- You operate a sales-heavy or outbound-focused SMB.
🔗 Best All-in-One Platform: Nextiva
- You want an all-in-one Dialpad alternative to replace multiple tools.
- You need integrated voice, video, messaging, and contact center tools.
- You value CRM + UCaaS integration in a single platform.
- You’re a mid-sized business looking for long-term simplicity.
- You need a platform that supports internal and external communication.
🌍 Best Global Solutions: Ringover, RingCentral
- You’re looking for international VoIP capabilities at a low cost.
- You manage remote teams across multiple countries.
- You want cloud-based access with omnichannel support.
- You need UCaaS + CCaaS integration without complex setup.
- You value affordable plans with global reach and scalability.
Simplify Contact Center Operations with NobelBiz OMNI+
Still switching between platforms to manage voice, chat, SMS, and social?
With NobelBiz OMNI+, you don’t need five tools to do one job. From handling customer interactions across every central channel to supporting remote agents, tracking real-time performance, and automating outbound campaigns, everything lives in one innovative, customizable dashboard.
Whether you're running inbound support, outbound sales, or blended campaigns across industries such as healthcare, finance, or e-commerce, OMNI+ empowers your team to perform without friction.
NobelBiz OMNI+ stands out as a more intelligent choice by combining omnichannel Communication, advanced voice and dialing tools, and robust agent support, all in one platform. With built-in quality monitoring, analytics, and reliable infrastructure, it ensures seamless operations, whether you're managing remote teams or scaling across channels.
Frequently Asked Questions
Discover how NobelBiz helps call centers maximize customer engagement, boost answer rates, and ensure compliance with industry-leading solutions.
Michael McGuire is a contact center industry expert with almost two decades of experience in the space. His experience includes roles as Director of Contact Center Digital Transformation at NobelBiz, and as Director of Operations at FLS Connect, managing multiple call centers. As President of Anomaly Squared and Targeted Metrics, Michael successfully transitioned companies into remote operations and significantly boosted revenues. With a strong background in customer service, leadership, strategic planning, and operations management, Michael excels in driving growth and innovation in the call center space.
Mike is also a proud Board Member for R.E.A.C.H Trade Group, promoting consumer protection and satisfaction and Co-host of the Off Skripted Podcast – a show about Life, Call Centers and everything in between.
