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Nobelbiz Webinars – Live roundtable
Customer Loyalty Is Still Human
Empowering Agents Where AI Falls Short
Join us for an exclusive webinar, “Customer Loyalty Is Still Human: Empowering Agents Where AI Falls Short,” where we explore how real loyalty is built—not just through technology, but through empowered agents, emotional intelligence, and human-first CX strategies.
Hosted by NobelBiz’s Michael McGuire and featuring special guest Kyler Petersen—a sales strategist and CX transformation expert with over two decades of experience—this webinar is packed with practical insights for contact center leaders ready to blend smart technology with human-centric strategies that drive retention, satisfaction, and long-term loyalty.
You will learn:
✅ Where AI falls short in building real customer loyalty—and what to do about it
✅ How to empower agents with tools that enhance confidence and decision-making
✅ Why emotional tone, context, and empathy still make or break loyalty
✅ How to align your tech stack with long-term retention and satisfaction goals
✅ Practical ways to scale CX without sacrificing the human element
Join a lively conversation with:
Michael McGuire
Chief Revenue Officer, NobelBiz
With over two decades of contact center expertise, Mike excels in strategic execution and adeptly communicates across all management tiers. Proficient in analysis, staff management, and team leadership for surpassing service level requirements, he successfully launched five international call centers and managed ten as a Center/Regional Manager.
Kyler Peterson
Senior Sales Consultant, NobelBiz
Kyler Petersen is a seasoned Sales Strategist with over 20 years of experience transforming customer experience in the contact center space. Based in Layton, UT, he has led AI and cloud-powered innovations driving 128% year-over-year growth and earning six President’s Club awards. Known for crafting strategic CX solutions for both Mid-Market and Fortune 500 clients, Kyler pairs deep industry insight with a genuine passion for people—especially his daughters, Violet and Ivy, who inspire him daily with their creativity, laughter, and unbreakable bond.