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Nobelbiz Webinars – Live roundtable
Quality Assurance & Speech Analytics
The Future of Performance Monitoring
Join us for an exclusive webinar, “Quality Assurance & Speech Analytics: The Future of Performance Monitoring,” where we explore how cutting-edge technologies are revolutionizing how contact centers measure, manage, and elevate performance.
As contact centers face increasing pressure to deliver fast, consistent, and high-quality service, traditional QA methods are no longer enough. This session will uncover how AI-powered speech analytics and modern QA strategies can help your teams move from reactive monitoring to proactive, insight-driven improvement.
Hosted by Michael McGuire from NobelBiz and featuring special guest Marc Bernstein, CEO and Founder of Balto, this webinar brings together deep industry expertise to help you rethink quality, coaching, and performance in the age of AI.
You will learn:
✅ How AI and speech analytics are reshaping QA in real time
✅ The limitations of manual QA—and how to overcome them at scale
✅ Actionable ways to integrate AI insights into your coaching and training
✅ Best practices for building a scalable, hybrid QA framework
✅ What the future holds for performance monitoring and agent development
Join a lively conversation with:
Michael McGuire
Senior Contact Center Software Consultant, NobelBiz
With over two decades of contact center expertise, Mike excels in strategic execution and adeptly communicates across all management tiers. Proficient in analysis, staff management, and team leadership for surpassing service level requirements, he successfully launched five international call centers and managed ten as a Center/Regional Manager.
Marc Bernstein
CEO & Founder, Balto
Marc Bernstein is the Founder, CEO of Balto, the real-time guidance category leader, with over 200 million contact center conversations analyzed and optimized in real-time and the highest-rated solution on G2 with 4.8 stars. Balto’s artificial intelligence understands phone conversations to be as effective as possible in every customer conversation.