Season 8

Navigating the SMS Landscape

In this BizUncut season, we dive into the ever-changing contact center compliance landscape and explore how NobelBiz OMNI+ powered by Safe Select can help contact centers comply with TCPA and other federal & state regulations.

With Dan Greenwell from Customer Dynamics, we tackle hot topics such as human selection, ATDS, dialing systems, DNC list, omnichannel compliance, etc., and how NobelBiz’s Swiss Army Knife of Outbound Compliance offers the safest ecosystem for any contact center business.

Topics covered

Navigating the Evolving Legal Landscape in Contact Centers
Understanding compliance requirements and regulatory changes affecting contact center operations.
The Risks of Ignoring Compliance & Legal Pitfalls
The consequences companies and executives face when failing to adhere to legal standards.
TCPA Regulations & Outbound Calling Compliance
How new definitions and rules impact dialing practices and contact center strategies.
The Human Sequence Selection Tool: A Game Changer
Exploring its benefits over manual dialing and how it improves efficiency.
Protecting Contact Centers from Litigation & Fraud
Strategies to mitigate risks, including solutions like OMNI+ Powered by Safe Select.
Future-Proofing Compliance Amid Regulatory Changes
How businesses can stay ahead of evolving legal requirements in the industry.
Optimizing Outbound Calling with Time Zone & DNC Compliance
Ensuring best practices for national and state-level regulations.