Nobelbiz Webinars – Live roundtable

Reducing Burnout and Turnover:
Innovative Mental Health Solutions for Contact Center Agents

Leveraging Modern Tools and Strategies to Improve Agent Well-Being and Retention

Discover cutting-edge strategies to combat burnout and turnover in contact centers in our upcoming webinar, “Reducing Burnout and Turnover: Innovative Mental Health Solutions for Contact Center Agents.”

Join us to explore how modern tools and approaches can enhance agent well-being, boost retention, and transform your contact center operations. Hosted by Mike McGuire from NobelBiz, with special guest Thomas Laird, CEO of Expivia & Expivia Digital, this session will deliver actionable insights to foster a healthier, more productive work environment.

Get a Free Resource as a bonus

As an exclusive bonus, all attendees will receive a FREE Growth Blueprint to help take their call center to the next level. Don’t miss this opportunity to elevate your call center’s success!

You will learn:

✅ Identifying Signs of Burnout: Learn to spot early signs like fatigue, disengagement, and absenteeism.
✅ Mental Health Solutions: Discover digital platforms, AI tools, and gamification for better agent well-being.
✅ Automating Tasks: See how AI reduces stress by handling repetitive tasks and freeing up agents.
✅ Flexible Work: Explore how flexible hours, remote work, and mental health days can reduce burnout.
✅ Case Studies: Learn from successful mental health initiatives that improved agent retention and performance.

Save Your Spot!

Join a lively conversation with:

Thomas Laird

CEO, Expivia & Expivia Digital

More information

Thomas Laird is the CEO of Expivia Interaction Marketing Group, a leading USA-based contact center outsourcing firm. With over 25 years of experience in contact center operations, Thomas is also the host of the popular podcast “Advice from a Call Center Geek” and author of its companion book. Recognized as a Top 25 CX and Contact Center thought leader by ICMI, he has grown Expivia from a team of 4 to over 600 employees.

Michael McGuire

Senior Contact Center Software Consultant, NobelBiz

More information

With over two decades of contact center expertise, Mike excels in strategic execution and adeptly communicates across all management tiers. Proficient in analysis, staff management, and team leadership for surpassing service level requirements, he successfully launched five international call centers and managed ten as a Center/Regional Manager.