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Nobelbiz Webinars – Live roundtable
Unlock the Call Center’s Leader Roadmap from Good to Great
Discover the technical and soft skills you never knew you needed
Join us for an enlightening roundtable session that promises to be a transformative journey for call center leaders. We’ll take a deep dive into the essential skills and knowledge that can elevate call center leaders from merely good to truly great. Our seasoned experts, with years of industry experience, will lead a thought-provoking discussion covering a wide spectrum of topics.
This roundtable is your compass for navigating the intricate and dynamic landscape of call center leadership both on the technical and soft-skills fronts. We’ll equip you with insights, strategies, and proven approaches to not only thrive but excel in the complex world of call center management. So, don’t miss out on this opportunity to gain a comprehensive understanding of what it takes to become an exceptional call center leader.
You will learn:
🗸 Key technical and soft skills crucial for effective call center leadership.
🗸 How to lead and inspire your team to achieve their best.
🗸 Strategies for optimizing call center operations.
🗸 Techniques for fostering a culture of excellence in your call center.
🗸 Real-world success stories and insights from seasoned leaders in the industry.
Watch the Recording!
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Speakers:
Carl Stuerke
Contact Center Software Consultant,
NobelBiz
Carl is a business operations leader with 12+ years of customer support experience in the tech industry and a passion for leadership and scaling/developing teams.
In this episode, Carl will host and moderate the discussion and the Q&A session at the end.
Michael McGuire
Contact Center Software Consultant,
NobelBiz
NobelBiz
With over two decades of contact center expertise, Mike excels in strategic execution and adeptly communicates across all management tiers. Proficient in analysis, staff management, and team leadership for surpassing service level requirements, he successfully launched five international call centers and managed ten as a Center/Regional Manager.
Brad Butler
Contact Center Software Consultant,
NobelBiz
With more than 10 years of experience in the contact center space, Brad has worked in operations, business development/intelligence, and within the C-suite of executives that make decisions regarding workflows, platforms, and technology.