Who we are

Who we are and what we're about

At NobelBiz, we are fully aware that our success goes hand in hand with the success of our clients. We also know that the quality and reliability of our services can have enormous consequences for our clients. Imagine how important the communication department is for the healthcare system or other emergency services. It can make the difference between life and death.

This is why our first and foremost mission is to keep our services up and running at any cost, with little to no downtime. As a safety net, we’ve developed an efficient troubleshooting system that achieved one of the industry’s highest first call resolutions.

We look at our customers’ problems as our own and treat them as our no. 1 priority. This is why at NobelBiz, we consciously decided to make this part of our company culture and give our best to become “The promise keepers of the industry.”

We Are the Promise Keepers!

Our team is proud to be part of the Contact Center industry; our cloud and carrier services combine innovation with creativity, commitment and consistency, so our clients thrive and grow. We are devoted, committed, accountable and trustworthy, because of our integrity and loyalty.

No matter what, we stand by our clients, our word, our team. To us, each promise is an engagement, and our support and help for the Contact Center industry is and will always be timeless.

The Team that Makes the Difference

We’ve been on this journey for over 20 years, bringing meaningful impact in the Contact Center Industry.

Our team is focused on authenticity and transparency. We are open-minded, dedicated and we believe in being more than partners. These beliefs inform everything we do, and nothing is impossible.

Our Customer-Centric Philosophy

We offer our resources and knowledge to support our clients to tackle large issues and stay ahead of the curve, gain the competitive edge. With over 1500 clients, we are proud of our ability to deliver exceptional customer support.

We acknowledge how big our goals are so we can raise the bar. This exemplifies our ability to provide scale, flexibility and cost-effective solutions to ensure a bigger and better future for our clients.

Leaders of our team and of your success

The ability to lead others is a unique quality in a person. Some say you’re born with it, others think it’s learned. We believe great leaders have a little of both—nature and nurture—and that they can tell the difference between the two.

The leadership at NobelBiz has demonstrated its abilities time after time. They have used their positions to provide perspective and direction to the people on our team who follow them. We contribute to our industry organizations as active members and as thought leaders.

Together, we have built a company well prepared to serve our clients in every capacity.

Steven Bederman

CEO

With over four decades of experience, Steven Bederman is renowned for his transformative leadership in the contact center industry.

His tenure as CEO and President of multiple global enterprises, including NobelBiz and TouchStar, showcases his ability to drive exponential growth and introduce groundbreaking telecom and software solutions.
Steven’s strategic planning and corporate restructuring skills have consistently positioned companies at the forefront of their industries, making him a pivotal figure in our management team.

George Seroukas

President

George Seroukas brings over two decades of expertise in technology, focusing on call center solutions, telecommunications, infrastructure, and fintech. His roles as CEO and COO have honed his skills in driving revenue growth, optimizing team performance, and executing strategic M&A initiatives.

George’s leadership at NobelBiz and Vocalcom North America highlights his ability to scale operations globally and achieve substantial revenue growth, making him instrumental in our strategic vision.

Christian Montes

Chief Operating Officer

Christian Montes, our Chief Operating Officer, has extensive experience in telecommunications and customer experience (CX). He leads revenue-generating departments across four continents, driving significant SaaS client acquisition and reducing churn.

Christian’s strategic leadership and innovative solutions have consistently resulted in high-performing teams and substantial revenue growth.

Michael McGuire

Chief Revenue Officer

Michael McGuire’s leadership as Chief Revenue Officer has been marked by a significant transformation at NobelBiz, where he tripled revenue in the Software license division. With 26 years of diverse experience, Michael excels in integrating and aligning revenue-centric functions across marketing, sales, customer support, and pricing.

His strategic market shaping and data-driven approach ensure sustainable outcomes and substantial revenue growth.

Mirela Otea

Chief Marketing Officer

Mirela Otea is a marketing powerhouse with a proven track record of leading global initiatives that drive brand growth and market expansion.

Her strategic marketing efforts at NobelBiz and American Greetings have significantly enhanced brand visibility and customer engagement. Mirela’s innovative approach and leadership have been instrumental in achieving substantial business growth and industry accolades.

James Rickey

Chief Financial Officer

James Rickey is a seasoned financial professional with over 18 years of deep expertise in financial operations, accounting systems, and strategic finance.

With expertise in financial management and consulting, James brings strategic insight and analytical excellence to help organizations optimize their financial operations and achieve sustainable growth.

His experience guiding due diligence efforts and driving process improvements has consistently delivered measurable value, empowering leadership teams with the insights needed to scale and succeed.

Josh Wrenn

VP Technology

Josh Wrenn excels in mastering and leveraging new technology systems to meet company objectives.

His technical proficiency, combined with exceptional communication skills, enables him to develop customized solutions that drive innovation and efficiency.

Josh’s role is pivotal in ensuring seamless integration and utilization of technology within our team.

Stefan Dragan

VP Telecommunications Engineering & Support

Dynamic Operations Manager with 12 years of experience in telecommunications and CCaaS industries.

Expert in leading global teams, implementing effective support strategies, and ensuring regulatory compliance. Achieved a 4.9 out of 5 customer satisfaction rating at NobelBiz.

Innovator in developing products that enhance contact rates and drive revenue growth

Toni McQueen

Director of Human Resources

For over three decades of driving exceptional customer service and people-focused solutions, Toni McQueen brings a diverse background in business and leadership to her role as Director of HR.

Certified in customer service and business administration, Toni’s path is proof of what happens when you set people free to do great work, and is now continuing that stride with NobelBiz.

Toni’s passion, honesty, and integrity foster a supportive, efficient workplace culture focusing on growth through being exceptional.

A grassroots approach to servicing multiple industries

Cultivating strong relationships with some of the most prominent US associations has always been one of our top priorities. We like to develop connections and partnerships and keep a close eye on the new realities in the contact center space and beyond. Being active members in various associations across multiple verticals allows us to constantly adapt and improve our products and services to the specific needs of each niche. We are proud professional members of:

How is NobelBiz Different?

Most of our contact center clients switched to the NobelBiz solution because their former CCaaS provider constantly failed to deliver timely resolutions to their technical issues and outages. Nothing hurts more than having your business put on hold because of unreliable infrastructure and unprofessional and undedicated tech support.

Many things can go wrong in an industry with heavy and sustained communication. But the necessary support goes well beyond the common technical issues a Contact Center may encounter.

Innovative Support Flow

Optimized for fast and reliable resolutions

Flexible approach

The flow is here to aid, not delay and obstruct, the resolution

Empowered personnel

Personal and proactive approach

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

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