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Nobelbiz Webinars
Advanced Omnichannel Credit Card Processing for Contact Centers
Advanced Omnichannel Credit Card Processing for Contact Centers
At the same time when online payments are becoming mainstream, the world is struggling with an outright epidemic of scams, data leaks, identity theft, and a host of other nefarious actions. Unfortunately, payment processing contact centers are caught in the middle.
The purpose of this webinar episode will be to educate contact center professionals on the importance of having a highly functional, compliant, and productive credit card processing system for their contact center.
The discussion will walk the fine line between providing useful and lucrative information, without getting lost in technicalities. By the end of the webinar, the audience will have a better understanding of what are the best practices for implementing a credit card processing system within their call centers.
We will talk about:
🗸 The importance of having an efficient CC processing system in place for their call centers.
🗸 How a CC processing system works both with voice calls and other channels.
🗸 The legal and compliance aspect of processing payments as a call center.
🗸 The technicalities behind a productive CC processing system: Common mistakes vs. Best Practices
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Speakers
Mick Dinnen
Director of Customer Success @ ePayData
Michael Dinnen, the sole owner of ePayFunding and ePayData, has been in the payment industry since early 2002. Mick is an expert in state-of-the-art payment technology, leading-edge products, and services with uncommon customer support that provides businesses with the optimal payment solutions they need to grow and prosper.
Jake Bush
Founder & CEO @ INFOCU5
Experienced entrepreneur with proven success in starting and building companies in the CPG industry. With deep-rooted experience in film, marketing, contact center services, and technology, Jake has a passion for developing solutions to improve customer experience that in turn creates a meaningful impact on customer lifetime value.
Meet our NobelBiz Webinar Series Host
With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the largest Enterprise Contact Centers, BPOs, and Global CCaaS providers in the world.
Host of the First Contact – Stories of the Call Center Podcast, where he interviews leaders from the contact center industry searching for new insights, tips, and stories. Host of the NobelBiz | Webinar Series, which brings top leaders in the industry together to discuss important topics and share best practices.
Christian Montes
Executive VP Client Operations at NobelBiz