Service more clients with a more professional, nimble, and competitive BPO tech stack.
Everything we do at NobelBiz is built from the ground up to serve and boost the productivity of BPOs: flexible software with multiple connectors, proprietary telecom infrastructure, or dedicated BPO servicing procedures with one of the highest first call resolutions in the business.
NobelBiz OMNI+ is the only software you will ever need to run virtually any type of contact center activity. Following all the omnichannel principles, this cloud contact center platform is built to accommodate and easily manage almost any communication channel.
Agents can be in one service at the same time yet engaged in activities on multiple campaigns. This creates a very productive division between services, allowing BPOs to onboard multiple clients without any overflow.
Every agent can be given a set of specific skills and have interactions attributed to them accordingly based on their proficiency (channels, payment or tech support, languages, etc.)
NobelBiz created a unique and dedicated telecom carrier network to serve and optimize call center traffic. We are the only company with this approach; we own our network and offer multiple worldwide redundancies for uninterrupted uptime, delivering the best possible voice quality at a fair price.
Because we focus solely on the contact center niche, the features and support processes were fine-tuned to maximize the call center traffic’s efficiency, quality, and demands, both inbound and outbound.
The NobelBiz OMNI+ Report Engine provides the capability to report on different contact center metrics from an omnichannel perspective using a set of 77 built-in rules and the ability to define new ones.
All production systems and data connections are monitored for performance, threshold limits, alerts, and faults. Automated reports indicating network and system performance are sent over e-mail for review to the engineering staff.
The Nobebiz Technical Support team is available 24/7/365, utilizing a shift system and a well-defined on-call system ensuring that personnel is always available to respond to any technical issues or inquiries received.
"(Required)" indicates required fields
English