Reporting & Analytics

Call Center Reporting Software

The NobelBiz OMNI+ Call Center Reporting Software provides the capability to report on different contact center metrics from an omnichannel perspective using a set of 77 built-in rules and the ability to define new ones.

Discover more than 77 out-of-the-box reports and the ability to customize new ones easily.

For the general reporting needs, we’ve defined 77 sets of rules, out-of-the-box that can be combined to serve a wide range of campaign information based on filters, date, time, agents, dispositions, log-in & log-out time, brakes for the agents, and so on.

Flexible Built-In Reporting Engine

We know each contact center has specific needs, depending on its purpose, from sales and fundraising to customer support, appointments, debt collection, and so on. We fully understood the need for customizable reports and wanted our product to be flexible enough to deliver general and specific reports.

Besides the 77 sets of built-in and pre-defined rules for historical information, we can help you define and customize other reports specific to your niche and relevant to your proprietary metrics and KPIs.

NobelBiz knows that communication in itself is changing. We wanted something that holistically would be able to be used in a multi or omnichannel approach because the workplace itself is evolving. In three years from now, 75% of the workforce will be millennials.

Eric Sims, CEO & Founder Leading Edge Communications

Other NobelBiz OMNI+ Reporting & Analytics features

Supervisor Dashboard

Centralize all your Key Performance Indicators into a highly customizable supervisor dashboard to easily monitor the performance of your calls, agents, and campaigns.

Performance Analytics

NobelBiz OMNI+ collects, measures, tracks, and reports a wide range of KPIs & SLAs to suit the needs of any contact center business or department.

Quality Management

Agent and interaction monitoring can render impressive amounts of information that can help you keep a close eye on the quality of the services you and your team provide.

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

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