With the Social Media for Contact Center tools, NobelBiz OMNI+ bridges the gap between contact centers and billions of social media users worldwide, integrating some of the most popular networks within its omnichannel environment.
Catering to the increasing demand for social media communication, NobelBiz OMNI+ integrates some of the most popular mobile interaction apps for a unified agent experience. Enabling the social messaging for your contact center will allow your agents to communicate freely on Facebook, Telegram, Twitter, and WhatsApp.
Social media cannot be ignored for the simple fact that EVERYONE is using it. But integrating these separate channels into a unified agent experience is something many contact centers struggle with.
Without an omnichannel solution such as NobelBiz OMNI+, using social media channels within a contact center remains a painfully complicated experience for both the client and the agent.
Access to social media through an agent dashboard equips contact centers with significant competitive advantages. Besides making it possible to communicate with billions of users worldwide in a mobile-friendly environment, you will be able to track cross-channel history data, use multimedia and build a customer-centric brand identity for your business.
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