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LocalTouch+ Gets You More Connections
Local Caller ID Management Solution with Auto-Number Rotation
Effortlessly connect your contact center agents with customers using LocalTouch+, the patented local Caller ID management solution by Nobelbiz®.
With smart automation and dynamic number rotation, agents spend less time dialing and more time engaging, creating a seamless experience for consumers.
Fewer attempts mean improved customer satisfaction, enhanced agent productivity, and measurable boosts to your KPIs—all while streamlining costs and operations.
Every day, our network accommodates
Why choose NobelBiz LocalTouch+?
Passionate about everything that drives call center success, the NobelBiz team has developed one of the most advanced and automated local Caller ID solutions on the market.
We call it LocalTouch+, a feature-rich platform designed to streamline operations, enhance productivity, and ensure consistent KPI growth for every outbound campaign—delivering peace of mind and cost-effective performance across the nation.
Self-Service within the SMRT & Shield Platform
Adjust your LocalTouch+ settings and/or buy DID/Toll-Free Numbers straight from the NobelBiz platform, without having to wait on the support team.
Enhanced Flexibility in Bucket Configuration
Customers can configure buckets at both broad (all states) and granular (specific states/area codes) levels, providing unmatched flexibility in managing calling strategies.
Bulk Replace for Multiple Numbers
The enhanced rotation mechanism works within buckets, offering better number management and reducing the risk of overuse or spam tagging.
30-Day Callback Grace Period for Replaced Numbers
When replacing flagged or low-performing numbers, they remain active for 30 days to handle callbacks. This minimizes disruption for ongoing communication
Fully compliant
We play by the rules. NobelBiz LocalTouch+ follows the “Truth in Caller ID Act” as a compliant way to display local Caller ID numbers.
On average, we saw a substantial increase for two of the most important KPIs in the business: up to 30% increase in Contact Rate and a staggering increase of up to 400% in Callback Rate.
The calling destination analysis determines the geographically closest number to be displayed as caller ID on the receiving device. This greatly simplifies the outbound campaign management.
Callback made to a LocalTouch number will automatically route according to the customer’s requirements and TCPA compliant rules.
NobelBiz LocalTouch+ features dedicated “buckets” of local numbers representing most of the calling destinations. If you want to place a call in an area where you don’t own local numbers, the system will automatically use the closest Caller IDs from your buckets.
“LocalTouch® has improved our contact rates significantly.” LocalTouch® simplified the management of our local caller-ID for our outbound campaigns so we could focus on calling.
Director, National Collections Center
LocalTouch+ is in the “Truth in Caller ID Act” as the compliant way to present local Caller ID numbers.
With LocalTouch+, connections are made to share important information or accomplish specific goals. Companies make more connections with consumers while making less attempts. Consumers get less phone calls because they are answering the phone or calling back. Customer satisfaction improves as needs are met. Agent morale improves due to more talk time and achieving goals.
Dedicated “buckets” of Numbers and Auto-Number Rotation
Based on what geographical areas you want to target; you are able to acquire local “buckets” of numbers. A bucket represents a list of numbers from the same geographical area. The reason why you want to have more than one number for each area is simple: you will benefit from the so-called Auto-Number Rotation that will allow your calls to be routed based on attempt count.
Simplifies Campaign Management
Simplifies management and presentation of local caller-ID for outbound campaigns.
Fully Compliant
NobelBiz plays by the rules: Our advanced Local Caller ID system LocalTouch+ is fully compatible with the “Truth in Caller ID Act”
Dedicated Numbers
Convenient and dedicated “buckets” of numbers that represent most of the geographical calling destinations.
Geo-Number Assignment
Calling destination analysis determines geographically closest number as caller-ID
Local Number Routing
Callbacks made to a LocalTouch+ number routed according to customer requirements
Advanced Bucket Rotation
Rotate numbers within a bucket to reduce overuse and maximize call success rates.
Self-Service Flexibility
Configure your Local Touch+ Buckets independently, with no need for support assistance. Instantly make adjustments to your setup, saving valuable time.
Optimized Cost Management
Allocate phone numbers dynamically to avoid paying for unused resources. Scale your setup to meet call volume needs, ensuring efficiency.
Customizable Inbound Routing
Configure inbound calls to route to phone numbers or IP addresses directly from the platform. Quickly update inbound call destinations based on business needs
Improved Connectivity
Replace flagged or low-performing numbers instantly with minimal disruption. Numbers that were replaced remain active for 30 days to handle any callbacks.
Streamlined Purchase and Management
Buy and release DID or toll-free numbers directly from the Smart platform. Filter and assign numbers by country, state, or area code.
Unlock your contact center potential
NobelBiz helps contact centers optimize their business for greater contact rates and higher profitability. We provide world-class voice carrier services over a custom-built network designed specifically for the demands of a contact center.
We integrate voice with a cloud contact center to impact inbound and outbound productivity and compliance solutions with advanced reporting features included. We provide business intelligence through a proprietary platform that helps make informed decisions.
Omnichannel Solution
The NobelBiz OMNI+ cloud call center solution is our software product designed to complement our carrier solution, taking it to new heights of performance.
NobelBiz OMNI+ has an unique blend of capabilities: from Omnichannel, Impressive API integrations and fast implementation, to simple cross-channel campaign setup and remote work. NobelBiz OMNI+ is a true customizable powerhouse of productivity that can be deployed in less than 74 hours.
Voice Carrier Network
The NobelBiz Voice Carrier Network is built from the ground up with the sole purpose of serving the contact center industry, having no rivals in terms of services, coverage and pricing. NobelBiz offers one of the most versatile selection of smart tools, designed to increase contact rates and productivity, help mitigate impacts of call labeling and blocking and provide all-round compliance. This is why we provide top of the line telecom services to some of the largest centers in the space.
NobelBiz LocalTouch+® FAQ
The compliant way to present local Caller ID numbers
What is LocalTouch+?
LocalTouch+ is the self-service evolution of the LocalTouch product, designed to simplify call center operations. It empowers businesses to automate and manage localized calling solutions independently through the NobelBiz platforms, Shield and SMRT.
What features make LocalTouch+ unique?
- Self-Service Flexibility: Configure and manage buckets independently, with no need for support assistance.
- Advanced Bucket Rotation: Automates number usage to reduce spam tagging and improve connectivity.
- Customizable Inbound Routing: Tailor call flows to meet your business needs with real-time updates.
- Instant Number Purchase: Filter, buy, and assign numbers directly from the platform, ensuring you always have the resources you need.
How does LocalTouch+ provide automation and peace of mind?
- Automated Number Management: Numbers can be replaced, rotated, and configured instantly without manual intervention, ensuring your system stays efficient.
- Real-Time Adjustments: Modify buckets, replace flagged numbers, or adjust routing on demand with just a few clicks.
- 30-Day Callback Grace Period: Replaced numbers remain active for 30 days, minimizing disruptions and ensuring ongoing communication.
- Dynamic Scaling: Automatically allocate resources based on call volume, reducing stress for call center managers during peak times.
What cost-saving benefits does LocalTouch+ offer?
- Avoid Paying for Unused Resources: Dynamically allocate phone numbers, so you only pay for what you need.
- Reduced Operational Costs: The self-service model eliminates reliance on support teams for routine tasks, saving time and money.
- Optimized Call Success: Advanced bucket rotation ensures maximum call connectivity, reducing wasted calls and enhancing agent productivity.
How can LocalTouch+ help call center managers?
LocalTouch+ is designed with managers in mind:
- Streamlined Operations: Automate key tasks such as inbound routing, number purchases, and number replacements.
- Proactive Issue Handling: Instantly replace underperforming numbers to maintain call quality and avoid costly delays.
- Stress-Free Management: Peace of mind comes from knowing your call center's connectivity and efficiency are always optimized.
What is Local Caller ID?
Local Caller ID is a service that allows outbound callers to change their caller ID information depending on the geographical area where they place their calls. This service is offered by Voice Carrier Providers and dedicated to those companies that are involved in consistent performance outbound calls campaigns, i.e., call centers. Local Caller ID technology will display a number that is specific to the geographical area where the call is being placed – no matter where the call initiator is located in a completely different area.
What are the benefits of using Local Caller ID for Contact Centers?
The call center community is the main beneficiary of the Local phone Caller ID system because it can solve one of the most persistent problems for cross-region outbound campaigns: low contact rates and critical call-back rates.
But for a contact center, the benefits of using a Local Caller ID solution such as NobelBiz LocalTouch goes beyond improving the outbound contact and call-back rates:
» More connections with fewer attempts
» Increased agent productivity and morale
» Clients get fewer calls because they are answering the phone or calling back.
» Improved customer satisfaction
Discover a new, hassle-free way of setting up your contact center for peak performance!
Request a free demo. We will help you create your contact center. Today!
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