The Competitive Edge of Remote Work as a Contact Center
PREMIERED APRIL 29, 2020
Remote-work has become part of every business model, and Contact Centers across the US are taking a deep dive into moving agents and supervisors in the work-from-home environment. From adaptability, to security, from productivity to efficiency, how can Contact Centers face the biggest struggles that the new work-environment might cause?
We invited Christa Heibel, CEO of CH Consulting Group and Jake Bush, CEO of INFOCU5 in conversation with Christian Montes, Executive Director of Sales at NobelBiz, and they gave insightful advice on what tactics can help your Contact Center during the #wfh time, from redefining performance, to gaining the competitive edge.
The on-demand webinar also includes DEMO of our new remote-work omnichannel solution NobelBiz OMNI+, offering a wide range of features for both agents and supervisors, for increased results, better planning and quick & easy team communication.
What you’ll learn:
How to achieve better results and correctly adjust the KPIs
What increases productivity and efficiency: redefine performance
What is crisis leadership and how does that contribute to your business?
The competitive edge: how is OMNI+ helping you and your team achieve all of this