VIDEO: How Social Media Took Over the Call Center, with Shep Hyken

christian montes

Host
Christian Montes
Executive Director of Sales at NobelBIz

It’s been at least 4 or 5 years since Shep’s been saying companies need to use social media for customer support – probably more than that, as he says. So why the sudden change? How did companies go from no social channel support to all of them?

christian montes

Guest
Shep Hyken
Customer Service & Experience Expert

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