First Contact | Stories of a Call Center Podcast VIDEO | Season Two - Wrap Up! | First contact: Stories of a Call Center We are proud of what we have achieved... With 20 podcast episodes under our belt, we have arrived at the end of our second season. It was an incredible journey with insightful episodes on the most diverse topics like contact center solutions, CX transformation, lead generation, sales excellence, training and development, real-time analytics, cloud communications, omnichannel, entrepreneurs, leadership, and more! \tA Lifetime of Lessons Learned, with Steve Bederman \tThe Unexpected Journey of a Serial Entrepreneur, with Gary Pudles \tCustomer Memories and The True Value of CX, with Colin Shaw \tThe Contact Center Tech Shift During the Pandemic, with Fred Stacey \tCCaaS and The Challenges of Cloud Migration, with Frank Wassenbergh \tEnabling the Contact Center of the Future with Real-Time Analytics, with Marc Bernstein \tBenchmarking and Training in Today’s Contact Centers, with Bruce Belfiore \tThe Future of Workforce Management for Contact Centers, with Daryl Gonos \tReclaiming Sales through Authentic Persuasion, with Jason Cutter \tReinventing Lead Generation for New Consumer Behaviors, with Michael Ferree Watch season two Work Remotely with our True Omnichannel Solution: NobelBiz OMNI+ Brings Your Contact Center into the Present You need a solution that lets you do everything remotely, from a single platform with as little effort as possible. That’s where NobelBiz OMNI+ comes in!