There are two primary proposed changes that could affect your contact rate and your ability to obtain a promise to pay or payment. It’s extremely important to note these changes.
Establish a clear rule limiting call attempts and telephone conversations. Once a conversation has taken place, the debt collector must wait at least one week before calling again. Clarify how debt collectors communicate with consumers. The proposed rule would clarify how newer technologies such as Voicemails, emails, and text messages can be used. In addition, it provides guidance to unsubscribe to these methods.
The proposed changes are a move “to modernize the legal regime for debt collection,” Kraninger, saying in a statement that the CFPB is “taking the next step in the rulemaking process to ensure we have clear rules of the road where consumers know their rights and debt collectors know their limitations.”
In an effort to combat illegal robocalls, the senate passed legislation called the Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) Act which would allow carriers to use various algorithms to identify phone numbers that are not legitimate, label them with a warning, or block them all together. Preparation for the future is more important than ever.