Exploring Human Voice and Simulation Training
Nancy Munro

Growing Up in a Call Center:
Thomas Laird

christian montes

Host
Christian Montes
Executive Director of Sales

It’s rare that we meet someone so dedicated to improving the contact center space. But that’s exactly what Nancy is doing through her amazing work at Verbal Transactions. As a simulation software developer, her work helps bring the call center into the new age of virtual and remote work. The value of simulation training is beginning to be recognized by more and more large companies. Join us this episode for a radically refreshing, nuanced discussion around that!

christa heibel

Guest
Nancy Munro
CEO & Founder @ Verbal Transactions

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