The Emotionally Intelligent Leader: Jim Rembach

First Contact Podcast | Episode 5 The Emotionally Intelligent Leader: Jim Rembach https://nobelbiz.com/wp-content/uploads/2020/04/christian-montes.png Host Christian Montes Executive Director of Sales PGlmcmFtZSB0aXRsZT0iVGhlIEVtb3Rpb25hbGx5IEludGVsbGlnZW50IExlYWRlcjogSmltIFJlbWJhY2giIGhlaWdodD0iMTIyIiB3aWR0aD0iMTAwJSIgc3R5bGU9ImJvcmRlcjogbm9uZTsiIHNjcm9sbGluZz0ibm8iIGRhdGEtbmFtZT0icGItaWZyYW1lLXBsYXllciIgc3JjPSJodHRwczovL3d3dy5wb2RiZWFuLmNvbS9tZWRpYS9wbGF5ZXIvZ2d2Ym4tZGRhMjM2P2Zyb209eWlpYWRtaW4mZG93bmxvYWQ9MSZ2ZXJzaW9uPTEmc2tpbj0xJmJ0bi1za2luPTEwOSZhdXRvPTAmc2hhcmU9MSZmb250cz1IZWx2ZXRpY2EmZG93bmxvYWQ9MSZydGw9MCZwYmFkPTEiPjwvaWZyYW1lPg Jim has lived the road to success down the (rocky) contact center path. He left the industry for a few months mid-way through his career, but then came back and went "ALL IN." . He's also the creator of the Call Center Coach Virtual Leadership Academy, the Contact Center Virtual Summit, host of The Fast Leader Podcast. https://nobelbiz.com/wp-content/uploads/2020/05/JIm-rembach-medium-photo.png Guest Jim Rembach President of CX Global Media First Contact Podcast | Episode 5 The Emotionally Intelligent Leader: Jim Rembach PGlmcmFtZSB0aXRsZT0iVGhlIEVtb3Rpb25hbGx5IEludGVsbGlnZW50IExlYWRlcjogSmltIFJlbWJhY2giIGhlaWdodD0iMTIyIiB3aWR0aD0iMTAwJSIgc3R5bGU9ImJvcmRlcjogbm9uZTsiIHNjcm9sbGluZz0ibm8iIGRhdGEtbmFtZT0icGItaWZyYW1lLXBsYXllciIgc3JjPSJodHRwczovL3d3dy5wb2RiZWFuLmNvbS9tZWRpYS9wbGF5ZXIvZ2d2Ym4tZGRhMjM2P2Zyb209eWlpYWRtaW4mZG93bmxvYWQ9MSZ2ZXJzaW9uPTEmc2tpbj0xJmJ0bi1za2luPTEwOSZhdXRvPTAmc2hhcmU9MSZmb250cz1IZWx2ZXRpY2EmZG93bmxvYWQ9MSZydGw9MCZwYmFkPTEiPjwvaWZyYW1lPg Jim has lived the road to success down the (rocky) contact center path. He left the industry for a few months mid-way through his career, but then came back and went "ALL IN." . He's also the creator of the Call Center Coach Virtual Leadership Academy, the Contact Center Virtual Summit, host of The Fast Leader Podcast. Explore more from this episode... There's a big difference when it comes to agents and supervisors in the call center industry. Not every agent can be a good supervisor and here's Jim telling us why! Emotional intelligence in leadership and management is a key factor to why so many companies succeed. The brightest minds in the world have high EQ! Burnout, turnover, moralle - all big issues that have plagued the call center space ever since its humble beginnings in Omaha, Nebraska. But how do you get over them? We in this industry know very well that there may be times when you feel the blues, or feel depressed, and you have to pick yourself up and dust yourself off. The challange of going remote has crippled the contact center space. Most of the companies still had on-premise solutions that didn't work remote. What's next? Jim uses his experience in emotional intelligence to talk about how he would approach toxic workplace culture and what the correct way to fix it is. MORE EPISODES... Let's Get to Work and Make Your Contact Center Better!