First Contact Podcast | Episode 5

The Emotionally Intelligent Leader: Jim Rembach

christian montes

Host
Christian Montes
Executive Director of Sales

Jim has lived the road to success down the (rocky) contact center path. He left the industry for a few months mid-way through his career, but then came back and went “ALL IN.” . He’s also the creator of the Call Center Coach Virtual Leadership Academy, the Contact Center Virtual Summit, host of The Fast Leader Podcast.

christa heibel

Guest
Jim Rembach
President of CX Global Media

First Contact Podcast | Episode 5

The Emotionally Intelligent Leader: Jim Rembach

Jim has lived the road to success down the (rocky) contact center path. He left the industry for a few months mid-way through his career, but then came back and went “ALL IN.” . He’s also the creator of the Call Center Coach Virtual Leadership Academy, the Contact Center Virtual Summit, host of The Fast Leader Podcast.

Explore more from this episode…

VIDEO: Leader vs Agent in a Call Center

There’s a big difference when it comes to agents and supervisors in the call center industry. Not every agent can be a good supervisor and here’s Jim telling us why!

ARTICLE: Role of Emotional Intelligence

Emotional intelligence in leadership and management is a key factor to why so many companies succeed. The brightest minds in the world have high EQ!

VIDEO: Employee Burnout in Call Centers

Burnout, turnover, moralle – all big issues that have plagued the call center space ever since its humble beginnings in Omaha, Nebraska. But how do you get over them?

ARTICLE: How to Pick Yourself Up

We in this industry know very well that there may be times when you feel the blues, or feel depressed, and you have to pick yourself up and dust yourself off.

VIDEO: What's Next for Remote Call Centers?

The challange of going remote has crippled the contact center space. Most of the companies still had on-premise solutions that didn’t work remote. What’s next?

ARTICLE: How to Fix a Toxic Workplace

Jim uses his experience in emotional intelligence to talk about how he would approach toxic workplace culture and what the correct way to fix it is.

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