{"id":20511,"date":"2022-06-22T14:40:45","date_gmt":"2022-06-22T14:40:45","guid":{"rendered":"https:\/\/nobelbiz.com\/?page_id=20511"},"modified":"2023-02-10T21:29:15","modified_gmt":"2023-02-10T21:29:15","slug":"comment-choisir-une-solution-ccaas","status":"publish","type":"page","link":"https:\/\/nobelbiz.com\/fr\/ressources\/ebooks\/comment-choisir-une-solution-ccaas\/","title":{"rendered":"Ebook: Comment Choisir Une Solution CCaaS ?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20511\" class=\"elementor elementor-20511 elementor-14403\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d611c9 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d611c9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-caf3b9d ot-flex-column-vertical\" data-id=\"caf3b9d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-befdfc7 elementor-section-full_width elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"befdfc7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-14dfe0c ot-flex-column-vertical\" data-id=\"14dfe0c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c2699e elementor-widget elementor-widget-iheading\" data-id=\"5c2699e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iheading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-heading left-align\">\r\n\t\t\t\r\n\t\t\t\t\r\n\r\n\t        \t            <h6 class=\"sub-heading\"><span>ebooks<\/span><\/h6>\r\n\t         \r\n\r\n\t        \t        \t<h2 class=\"main-heading\">Comment choisir une solution CCaaS?<\/h2>\r\n\t        \t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36c050f elementor-widget elementor-widget-text-editor\" data-id=\"36c050f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans cet eBook, nous vous proposons les principaux \u00e9l\u00e9ments \u00e0 prendre en compte si vous envisagez de faire \u00e9voluer votre solution de centre de contacts vers une solution de centre de contacts en tant que service (CCaaS).<\/p><p>En permettant \u00e0 vos agents d\u2019interagir avec vos clients sur leurs canaux de communication pr\u00e9f\u00e9r\u00e9s (voix, webchat, email, SMS et m\u00e9dias sociaux), vous pouvez anticiper leurs besoins et afficher l\u2019excellence de l\u2019exp\u00e9rience client d\u00e8s la premi\u00e8re interaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7c44302 elementor-hidden-mobile ot-flex-column-vertical\" data-id=\"7c44302\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f21ce17 elementor-widget elementor-widget-image\" data-id=\"f21ce17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1080\" height=\"720\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/Comment-Choisir-Une-Solution-CCaaS.webp\" class=\"attachment-full size-full wp-image-20504\" alt=\"\" srcset=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/Comment-Choisir-Une-Solution-CCaaS.webp 1080w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/Comment-Choisir-Une-Solution-CCaaS-300x200.webp 300w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/Comment-Choisir-Une-Solution-CCaaS-1024x683.webp 1024w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/Comment-Choisir-Une-Solution-CCaaS-768x512.webp 768w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/Comment-Choisir-Une-Solution-CCaaS-750x500.webp 750w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f986cef elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f986cef\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-eedf4ac ot-flex-column-vertical\" data-id=\"eedf4ac\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d35a31 elementor-widget elementor-widget-heading\" data-id=\"9d35a31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Th\u00e8mes principaux :<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e48bbf elementor-widget elementor-widget-text-editor\" data-id=\"8e48bbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u2705 Qu\u2019est-ce qu\u2019une solution CCaaS ?<\/p><p>\u2705 Pourquoi le CCaaS est-il si important pour le secteur des centres de contact?<\/p><p>\u2705 CCaaS : Un relais entre l\u2019exp\u00e9rience du client et celle de l\u2019agent<\/p><p>\u2705 Comment choisir votre fournisseur de CCaaS?<\/p><p>\u2705 CCaaS de NobelBiz<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6b75de elementor-widget elementor-widget-text-editor\" data-id=\"e6b75de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L\u2019AVENIR VOUS APPARTIENT<br \/>Si vous \u00eates vous-m\u00eame \u00e0 la recherche d\u2019une solution CCaaS, nos experts sont l\u00e0 pour vous aider \u00e0 comprendre ce qui convient le mieux \u00e0 votre mod\u00e8le d\u2019entreprise particulier et \u00e0 prendre une d\u00e9cision \u00e9clair\u00e9e.<\/p><p>Discutez avec un expert CCaaS !<br \/>En tant que fournisseur de t\u00e9l\u00e9communications et de logiciels ayant 20 ans d\u2019exp\u00e9rience dans le domaine des centres d\u2019appels, NobelBiz offre certaines des meilleures solutions de centres de contacts avec un excellent \u00e9quilibre entre le prix, la qualit\u00e9 et l\u2019assistance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fdfa4b2 ot-column-items-top ot-flex-column-vertical\" data-id=\"fdfa4b2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fa8fd1c elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fa8fd1c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-e23aebc ot-flex-column-vertical\" data-id=\"e23aebc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-470293b elementor-widget elementor-widget-heading\" data-id=\"470293b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">T\u00e9l\u00e9chargez Votre Ebook Gratuit<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f0e4e4 pp-gravity-form-button-auto pp-gravity-form-pagination-buttons-auto elementor-widget elementor-widget-pp-gravity-forms\" data-id=\"6f0e4e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pp-gravity-forms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"pp-contact-form pp-gravity-form labels-hide\">\n\t\t\t\t\t\t\t\t\t\t<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar 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