{"id":20469,"date":"2022-06-23T16:50:06","date_gmt":"2022-06-23T16:50:06","guid":{"rendered":"https:\/\/nobelbiz.com\/?page_id=20469"},"modified":"2023-02-10T21:38:33","modified_gmt":"2023-02-10T21:38:33","slug":"ebooks","status":"publish","type":"page","link":"https:\/\/nobelbiz.com\/fr\/ressources\/ebooks\/","title":{"rendered":"eBooks"},"content":{"rendered":"\t\t
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Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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NobelBiz eBooks : Ressources pour les Centres D\u2019appels<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les plus grands leaders du monde des affaires utilisent NobelBiz dans toutes leurs activit\u00e9s.<\/p>

Parcourez notre eBooks!<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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16 Outils de Productivit\u00e9 Indispensables \u00e0 votre Centre de Contact\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Plus qu’un syst\u00e8me de gestion de la relation client, les technologies des centres d’appels sont devenues de v\u00e9ritables leviers de performance, de qualit\u00e9 et d’am\u00e9lioration de la satisfaction client. Cependant, les centres d’appels sont tr\u00e8s diff\u00e9rents les uns des autres et chaque entreprise doit prendre en compte ses propres besoins et objectifs pour choisir les outils les plus appropri\u00e9s.<\/p>

Dans cet ebook, nous avons identifi\u00e9 16 des outils technologiques les plus importants pour tous les centres d’appels.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Comment choisir une solution CCaaS?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les clients d’aujourd’hui ne veulent plus contacter les entreprises uniquement par t\u00e9l\u00e9phone. Ils choisissent plut\u00f4t d’interagir via leurs m\u00e9thodes de communication pr\u00e9f\u00e9r\u00e9es.<\/p>

C’est pourquoi la majorit\u00e9 des centres de contact commencent \u00e0 se sentir un peu \u00e9touff\u00e9s dans les limites techniques de leur logiciel de centre de contact et d\u00e9pass\u00e9s par les demandes croissantes des clients.<\/p>

Par cons\u00e9quent, la demande de solutions d’infrastructure plus rapides et plus souples conna\u00eet une croissance exponentielle. Dans cet eBook, nous allons examiner certains des principaux \u00e9l\u00e9ments \u00e0 prendre en compte si vous souhaitez passer \u00e0 une solution de centre de contact en tant que service (\u00e9galement connue sous le nom de CCaaS).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Solution de Centres de Contact On-premise vs. Cloud: Avantages et D\u00e9fis\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pendant des d\u00e9cennies, de nombreux centres de contact ont utilis\u00e9 des serveurs pour conserver leurs syst\u00e8mes logiciels et n’ont jamais eu de probl\u00e8mes avec eux. Aujourd’hui cependant, nous parlons de technologie adaptable dans un environnement num\u00e9rique en constante \u00e9volution. Par cons\u00e9quent, la discussion ne porte plus seulement sur le choix de stocker les donn\u00e9es primaires ou secondaires sur site ou dans le nuage.<\/p>

Les centres de contact doivent \u00e9galement tenir compte de divers param\u00e8tres, dont les rapports co\u00fbts\/avantages\/niveaux de service varient. Par cons\u00e9quent, ils peuvent avoir une influence significative sur la faisabilit\u00e9 de vos futurs projets.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tT\u00e9l\u00e9charger eBook<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

NobelBiz eBooks : Ressources pour les Centres D\u2019appels Les plus grands leaders du monde des affaires utilisent NobelBiz dans toutes leurs activit\u00e9s. Parcourez notre eBooks! 16 Outils de Productivit\u00e9 Indispensables \u00e0 votre Centre de Contact Plus qu’un syst\u00e8me de gestion de la relation client, les technologies des centres d’appels sont devenues de v\u00e9ritables leviers de […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":17770,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-20469","page","type-page","status-publish","hentry"],"yoast_head":"\neBooks - NobelBiz<\/title>\n<meta name=\"description\" content=\"Les plus grands leaders du monde des affaires utilisent NobelBiz dans l'ensemble de leurs activit\u00e9s. Explorez les Ebooks NobelBiz !\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nobelbiz.com\/fr\/ressources\/ebooks\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"eBooks\" \/>\n<meta property=\"og:description\" content=\"Les plus grands leaders du monde des affaires utilisent NobelBiz dans l'ensemble de leurs activit\u00e9s. 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Based in Cheyenne, WY, NobelBiz has grown to serve Contact Centers globally providing World-Class Voice Services, Cloud Contact Center, and Omnichannel solutions. NobelBiz is the only call center-focused telecom carrier in the industry. We are dead-set on empowering call centers conversations all day, everyday. NobelBiz transforms Contact Centers into higher-performing Intelligent Contact Centers. We help take companies from isolated cost center to company-wide intelligence generator for customer service, sales, marketing, product development, and more. The NobelBiz Voice Carrier Network is the only telecom network built for contact centers, having no rivals in terms of services, coverage, and pricing. NobelBiz offers the most versatile selection of smart tools to increase contact rates, mitigate impacts of call labeling and blocking, and provide all-around compliance. 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