{"id":19334,"date":"2022-01-27T09:10:49","date_gmt":"2022-01-27T09:10:49","guid":{"rendered":"https:\/\/nobelbiz.com\/?page_id=19334"},"modified":"2023-02-09T21:42:26","modified_gmt":"2023-02-09T21:42:26","slug":"logiciel-de-gestion-demails-du-centre-de-contact","status":"publish","type":"page","link":"https:\/\/nobelbiz.com\/fr\/omnicanal-centre-de-contact\/engagement-client-omnicanal\/logiciel-de-gestion-demails-du-centre-de-contact\/","title":{"rendered":"Logiciel de gestion d&#8217;emails de centres de contact"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19334\" class=\"elementor elementor-19334 elementor-4863\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1782b358 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1782b358\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-25a53035 ot-flex-column-vertical\" data-id=\"25a53035\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e224c1e elementor-widget elementor-widget-iheading\" data-id=\"3e224c1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iheading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-heading left-align\">\r\n\t\t\t\r\n\t\t\t\t\r\n\r\n\t        \t            <h6 class=\"sub-heading\"><span> Engagement Client omnicanal<\/span><\/h6>\r\n\t         \r\n\r\n\t        \t        \t<h2 class=\"main-heading\">Logiciel de gestion d'emails des centres de contact<\/h2>\r\n\t        \t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af2aace elementor-widget elementor-widget-text-editor\" data-id=\"af2aace\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>NobelBiz OMNI+ int\u00e8gre un logiciel avanc\u00e9 de gestion des courriels au sein de son \u00e9cosyst\u00e8me omnicanal, cr\u00e9ant une flexibilit\u00e9 sans pr\u00e9c\u00e9dent et un flux de travail de courriel propre et efficace.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-267bcc0 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"267bcc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/nobelbiz.com\/fr\/contactez-nous\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une D\u00e9mo!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5955861d ot-flex-column-vertical\" data-id=\"5955861d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8dfba74 elementor-widget elementor-widget-image\" data-id=\"8dfba74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/elementor\/thumbs\/email-r7jckwmgzbho216j6imud66rflhs5w8at7vnqpcgzm.webp\" title=\"email\" alt=\"email\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35b3acf3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35b3acf3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e63709 ot-flex-column-vertical\" data-id=\"7e63709\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a59309f elementor-widget elementor-widget-text-editor\" data-id=\"5a59309f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center;\">G\u00e9rer les emails \u00e0 l&#8217;Omnicanal.<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c3c15b7 elementor-widget elementor-widget-text-editor\" data-id=\"6c3c15b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Le but de la gestion des courriels est de donner la possibilit\u00e9 de traiter un courriel comme s\u2019il s\u2019agissait d\u2019un appel. Des options de filtrage automatis\u00e9 et des capacit\u00e9s de routage intelligentes aux listes de priorit\u00e9s et r\u00e9ponses automatis\u00e9es via les mod\u00e8les de courriel, NobelBiz OMNI+ porte la gestion des courriels au niveau suivant.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-63614a2c elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"63614a2c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d9e2f95 ot-column-items-top ot-flex-column-vertical\" data-id=\"d9e2f95\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9e9cf9f elementor-widget elementor-widget-image\" data-id=\"9e9cf9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/01\/email.svg\" class=\"attachment-medium size-medium wp-image-18159\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-10a1016c ot-flex-column-vertical\" data-id=\"10a1016c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ef850ba elementor-widget elementor-widget-iheading\" data-id=\"4ef850ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iheading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-heading left-align\">\r\n\t\t\t\r\n\t\t\t\t\r\n\r\n\t         \r\n\r\n\t        \t        \t<h3 class=\"main-heading\">T\u00e9moin de l\u2019int\u00e9gration compl\u00e8te des courriels <\/h3>\r\n\t        \t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22d982aa elementor-widget elementor-widget-text-editor\" data-id=\"22d982aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le courriel dans Omni+ est vraiment une exp\u00e9rience efficace et b\u00e9n\u00e9fique\u00a0: les agents peuvent lancer ou r\u00e9pondre \u00e0 un courriel \u00e0 partir de la m\u00eame interface, m\u00eame pour les clients qui sont activement engag\u00e9s avec eux sur un autre canal.<\/p><p>Imaginez un monde o\u00f9 un client demande un courriel avec des d\u00e9tails et peut le recevoir au cours de la m\u00eame conversation avec le m\u00eame agent, tout en obtenant une exp\u00e9rience personnalis\u00e9e sur un autre canal. Ensuite, amenez ce train de pens\u00e9es \u00e0 un autre niveau et imaginez un monde o\u00f9 toutes ces interactions sont li\u00e9es et facilement tra\u00e7ables en quelques clics, toutes en un seul endroit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ba5611 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ba5611\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;mountains&quot;,&quot;shape_divider_bottom&quot;:&quot;mountains&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" opacity=\"0.33\" d=\"M473,67.3c-203.9,88.3-263.1-34-320.3,0C66,119.1,0,59.7,0,59.7V0h1000v59.7 c0,0-62.1,26.1-94.9,29.3c-32.8,3.3-62.8-12.3-75.8-22.1C806,49.6,745.3,8.7,694.9,4.7S492.4,59,473,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" opacity=\"0.66\" d=\"M734,67.3c-45.5,0-77.2-23.2-129.1-39.1c-28.6-8.7-150.3-10.1-254,39.1 s-91.7-34.4-149.2,0C115.7,118.3,0,39.8,0,39.8V0h1000v36.5c0,0-28.2-18.5-92.1-18.5C810.2,18.1,775.7,67.3,734,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M766.1,28.9c-200-57.5-266,65.5-395.1,19.5C242,1.8,242,5.4,184.8,20.6C128,35.8,132.3,44.9,89.9,52.5C28.6,63.7,0,0,0,0 h1000c0,0-9.9,40.9-83.6,48.1S829.6,47,766.1,28.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" opacity=\"0.33\" d=\"M473,67.3c-203.9,88.3-263.1-34-320.3,0C66,119.1,0,59.7,0,59.7V0h1000v59.7 c0,0-62.1,26.1-94.9,29.3c-32.8,3.3-62.8-12.3-75.8-22.1C806,49.6,745.3,8.7,694.9,4.7S492.4,59,473,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" opacity=\"0.66\" d=\"M734,67.3c-45.5,0-77.2-23.2-129.1-39.1c-28.6-8.7-150.3-10.1-254,39.1 s-91.7-34.4-149.2,0C115.7,118.3,0,39.8,0,39.8V0h1000v36.5c0,0-28.2-18.5-92.1-18.5C810.2,18.1,775.7,67.3,734,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M766.1,28.9c-200-57.5-266,65.5-395.1,19.5C242,1.8,242,5.4,184.8,20.6C128,35.8,132.3,44.9,89.9,52.5C28.6,63.7,0,0,0,0 h1000c0,0-9.9,40.9-83.6,48.1S829.6,47,766.1,28.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eb7bfff ot-column-items-center ot-flex-column-vertical\" data-id=\"eb7bfff\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d57af24 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"d57af24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-quote-left\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1359825 elementor-widget elementor-widget-text-editor\" data-id=\"1359825\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Je recommande vivement NobelBiz OMNI+ en raison de la facilit\u00e9 d\u2019installation, de la rapidit\u00e9 d\u2019apprentissage et de la qualit\u00e9 des rapports.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0d3264 elementor-hidden-tablet elementor-hidden-mobile elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"e0d3264\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-quote-left\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8dc663 elementor-widget elementor-widget-text-editor\" data-id=\"e8dc663\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Brad Dashnaw, PDG \u2013 Shift Marketing<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-453ac6e elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"453ac6e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f819497 ot-flex-column-vertical\" data-id=\"f819497\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2bd4c26 elementor-widget elementor-widget-iheading\" data-id=\"2bd4c26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iheading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-heading left-align\">\r\n\t\t\t\r\n\t\t\t\t\r\n\r\n\t         \r\n\r\n\t        \t        \t<h3 class=\"main-heading\">Routage intelligent des courriels<\/h3>\r\n\t        \t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2b2689 elementor-widget elementor-widget-text-editor\" data-id=\"c2b2689\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lorsqu\u2019un courriel arrive, le syst\u00e8me l\u2019achemine automatiquement en tenant compte d\u2019un large \u00e9ventail de variables (comp\u00e9tences des agents, priorit\u00e9 de l\u2019adresse de courriel, sujet, etc.), en \u00e9tablissant des priorit\u00e9s et en l\u2019attribuant en cons\u00e9quence. Bien s\u00fbr, cela n\u2019est possible qu\u2019avec des solutions qui ont un syst\u00e8me de courriel int\u00e9gr\u00e9.<\/p><p>L\u2019avis par courriel affiche les renseignements, l\u2019historique des interactions et les options de communication du client. Si le client a une urgence, l\u2019agent peut commencer une conversation t\u00e9l\u00e9phonique imm\u00e9diatement en un clic.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c316f54 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"c316f54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/nobelbiz.com\/fr\/contactez-nous\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une D\u00e9mo!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-be7fe8b ot-column-items-top ot-flex-column-vertical\" data-id=\"be7fe8b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b555f54 elementor-widget elementor-widget-image\" data-id=\"b555f54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/01\/email-routing-1.svg\" class=\"attachment-medium size-medium wp-image-18168\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-94e396b elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"94e396b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eeae54e ot-flex-column-vertical\" data-id=\"eeae54e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-302e909 elementor-widget elementor-widget-iheading\" data-id=\"302e909\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iheading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-heading left-align\">\r\n\t\t\t\r\n\t\t\t\t\r\n\r\n\t         \r\n\r\n\t        \t        \t<h3 class=\"main-heading\">Autres caract\u00e9ristiques de NobelBiz OMNI+ Omnichannel Customer Engagement<\/h3>\r\n\t        \t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11300f8 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"11300f8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"make-column-clickable-elementor elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-16d4f4b ot-column-items-top ot-flex-column-vertical\" style=\"cursor: pointer;\" data-column-clickable=\"https:\/\/nobelbiz.com\/omnichannel-contact-center\/omnichannel-customer-engagement\/conversational-sms\/\" data-column-clickable-blank=\"_self\" data-id=\"16d4f4b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-028f927 elementor-widget elementor-widget-image\" data-id=\"028f927\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/01\/conversational_sms.svg\" title=\"conversational_sms\" alt=\"conversational_sms\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f88681 elementor-widget elementor-widget-heading\" data-id=\"1f88681\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">SMS Conversationnel<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffbf27c elementor-widget elementor-widget-text-editor\" data-id=\"ffbf27c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Outbound &amp; Conversational SMS (ou 2-Way SMS) est une fonctionnalit\u00e9 qui permet aux centres de contact de s\u2019engager dans des interactions SMS sans les limites des anciens syst\u00e8mes 1-Way.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d9e717 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"5d9e717\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-size-sm elementor-animation-grow\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"make-column-clickable-elementor elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-207ccda ot-column-items-top ot-flex-column-vertical\" style=\"cursor: pointer;\" data-column-clickable=\"https:\/\/nobelbiz.com\/omnichannel-contact-center\/omnichannel-customer-engagement\/live-webchat\/\" data-column-clickable-blank=\"_self\" data-id=\"207ccda\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b176ed0 elementor-widget elementor-widget-image\" data-id=\"b176ed0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/01\/live_webchat-3.svg\" title=\"live_webchat\" alt=\"live_webchat\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93e3240 elementor-widget elementor-widget-heading\" data-id=\"93e3240\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Chat Web en Direct<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e425dd8 elementor-widget elementor-widget-text-editor\" data-id=\"e425dd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La fonctionnalit\u00e9 Chat Web en Direct vous permettra d\u2019\u00e9tablir une communication directe entre l\u2019agent et les visiteurs de votre site Web.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c6924b elementor-align-left elementor-widget elementor-widget-button\" data-id=\"2c6924b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/nobelbiz.com\/fr\/omnicanal-centre-de-contact\/engagement-client-omnicanal\/chat-web-en-direct\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"make-column-clickable-elementor elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-ad6b1df ot-column-items-top ot-flex-column-vertical\" style=\"cursor: pointer;\" data-column-clickable=\"https:\/\/nobelbiz.com\/omnichannel-contact-center\/omnichannel-customer-engagement\/web-callback\/\" data-column-clickable-blank=\"_self\" data-id=\"ad6b1df\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7301e2f elementor-widget elementor-widget-image\" data-id=\"7301e2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/01\/call-back-1.svg\" title=\"call-back\" alt=\"call-back\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da073a0 elementor-widget elementor-widget-heading\" data-id=\"da073a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Rappel Wb<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba640c2 elementor-widget elementor-widget-text-editor\" data-id=\"ba640c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le rappel Web permet aux clients de soumettre leurs num\u00e9ros de t\u00e9l\u00e9phone sur votre site Web afin qu\u2019ils puissent \u00eatre rappel\u00e9s plus tard.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b97b61b elementor-align-left elementor-widget elementor-widget-button\" data-id=\"b97b61b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/nobelbiz.com\/fr\/omnicanal-centre-de-contact\/engagement-client-omnicanal\/rappel-web\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7cfa578 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7cfa578\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-18f4fd2 ot-flex-column-vertical\" data-id=\"18f4fd2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-03285ac elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"03285ac\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-31a63a5 ot-column-items-center ot-flex-column-vertical\" data-id=\"31a63a5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ab958d elementor-widget elementor-widget-heading\" data-id=\"5ab958d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrez le centre de contact cloud pour les entreprises innovantes.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7763ca3 elementor-widget elementor-widget-text-editor\" data-id=\"7763ca3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Demandez une d\u00e9mo gratuite. Nous vous aiderons \u00e0 cr\u00e9er votre centre de contact. Aujourd\u2019hui.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9191077 ot-column-items-center ot-flex-column-vertical\" data-id=\"9191077\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-178187e pp-gravity-form-button-auto pp-gravity-form-pagination-buttons-auto elementor-widget elementor-widget-global elementor-global-19731 elementor-widget-pp-gravity-forms\" data-id=\"178187e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pp-gravity-forms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"pp-contact-form pp-gravity-form labels-hide\">\n\t\t\t\t\t\t\t\t\t\t<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n\/* ]]> *\/\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_14' ><div id='gf_14' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>\u00ab\u00a0<span class=\"gfield_required gfield_required_custom\">(N\u00e9cessaire)<\/span>\u00a0\u00bb indique les champs n\u00e9cessaires<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_14' id='gform_14'  action='\/fr\/wp-json\/wp\/v2\/pages\/19334#gf_14' data-formid='14' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_14' class='gform_fields top_label form_sublabel_below description_above validation_below'><div id=\"field_14_17\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_14_17'>Comments<\/label><div class='gfield_description' id='gfield_description_14_17'>Ce champ n\u2019est utilis\u00e9 qu\u2019\u00e0 des fins de validation et devrait rester inchang\u00e9.<\/div><div class='ginput_container'><input name='input_17' id='input_14_17' type='text' value='' autocomplete='new-password'\/><\/div><\/div><div id=\"field_14_12\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"Ce champ est masqu\u00e9 lorsque l\u2018on voit le formulaire.\"><\/i><span>Ce champ est masqu\u00e9 lorsque l\u2018on voit le formulaire.<\/span><\/div><h3 class=\"gsection_title\">Expert Form Tip: Sign Up with Google ReCAPTCHA<\/h3><div class='gsection_description' id='gfield_description_14_12'>To use the CAPTCHA field on this form to protect your website from spam and bot abuse you will need to sign up with Google ReCAPTCHA. For more information on this, check out the <a target=\"_blank\" href=\"https:\/\/docs.gravityforms.com\/captcha\/\" rel=\"noopener noreferrer\">Docs. <\/a> \n<p>\n<strong>Important: Delete this tip before you publish the form.<\/strong><\/p><\/div><\/div><fieldset id=\"field_14_1\" class=\"gfield gfield--type-name gfield--width-half gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_above hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_custom\">(N\u00e9cessaire)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_14_1'>\n                            \n                            <span id='input_14_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.3' id='input_14_1_3' value=''   aria-required='true'   placeholder='Pr\u00e9nom'  \/>\n                                                    <label for='input_14_1_3' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Pr\u00e9nom<\/label>\n                                                <\/span>\n                            \n                            <span id='input_14_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.6' id='input_14_1_6' value=''   aria-required='true'   placeholder='Nom'  \/>\n                                                    <label for='input_14_1_6' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Nom<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/fieldset><div id=\"field_14_14\" class=\"gfield gfield--type-text gfield--width-half field_sublabel_below gfield--no-description field_description_above hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_14_14'>Company<\/label><div class='ginput_container ginput_container_text'><input name='input_14' id='input_14_14' type='text' value='' class='large'    placeholder='Entreprise'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_14_2\" class=\"gfield gfield--type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_above hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_14_2'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_custom\">(N\u00e9cessaire)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_2' id='input_14_2' type='email' value='' class='large'   placeholder='Email' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_14_13\" class=\"gfield gfield--type-phone gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_above hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_14_13'>Phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_custom\">(N\u00e9cessaire)<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_13' id='input_14_13' type='tel' value='' class='large'  placeholder='Num\u00e9ro de T\u00e9l\u00e9phone' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_14_3\" class=\"gfield gfield--type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_14_3'>How did you hear about us?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_custom\">(N\u00e9cessaire)<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_3' id='input_14_3' class='textarea small'   maxlength='600' placeholder='Comment avez-vous entendu parler de nous?' aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_14_15\" class=\"gfield gfield--type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_15' id='input_14_15' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/div><div id=\"field_14_9\" class=\"gfield gfield--type-captcha gfield--width-full field_sublabel_below gfield--no-description field_description_above hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_14_9'>CAPTCHA<\/label><div id='input_14_9' class='ginput_container ginput_recaptcha' data-sitekey='6LdfTwYaAAAAADXWSmXi5ha30OeMAMWMfDvrovxm'  data-theme='light' data-tabindex='0'  data-badge=''><\/div><\/div><div id=\"field_14_16\" class=\"gfield gfield--type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><script>\njQuery('#input_6_15').val(Cookies.get('initial_source') || window.location.href || '');\n<\/script><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <input type='submit' id='gform_submit_button_14' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' value='Envoyer'  \/> <input type='hidden' name='gform_ajax' value='form_id=14&amp;title=&amp;description=&amp;tabindex=0&amp;theme=gravity-theme&amp;styles=[]&amp;hash=0978c61179218ce94250b284860c22a8' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_14' value='iframe' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_14' id='gform_theme_14' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_14' id='gform_style_settings_14' value='[]' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_14' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='14' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='USD' value='NYvfb9+aeq1XN5J7HIvv1vqY7GOMdoz6K4adFTrDEZ62cv7c3EGRWKlTj0Yo35ZiRD7ZM24YOJt\/EkSAfU9HfUtSqZyw\/tMPeVXp6jQdsSTw4Oo=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_14' value='WyJbXSIsImJmZDNjZjkwNDQwODM5YjgzZDI5M2JmZDVjYmE5OWM5Il0=' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_14' id='gform_target_page_number_14' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_14' id='gform_source_page_number_14' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n\t\t                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_14' id='gform_ajax_frame_14' title='Cette iframe contient la logique n\u00e9cessaire pour manipuler Gravity Forms avec Ajax.'><\/iframe>\n\t\t                <script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n gform.initializeOnLoaded( function() {gformInitSpinner( 14, 'https:\/\/nobelbiz.com\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery('#gform_ajax_frame_14').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_14');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_14').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_14').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_14').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_14').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/ jQuery(document).scrollTop(jQuery('#gform_wrapper_14').offset().top - mt); }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_14').val();gformInitSpinner( 14, 'https:\/\/nobelbiz.com\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [14, current_page]);window['gf_submitting_14'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_14').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_14').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [14]);window['gf_submitting_14'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_14').text());}else{jQuery('#gform_14').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger(\"gform_pre_post_render\", [{ formId: \"14\", currentPage: \"current_page\", abort: function() { this.preventDefault(); } }]);        if (event && event.defaultPrevented) {                return;        }        const gformWrapperDiv = document.getElementById( \"gform_wrapper_14\" );        if ( gformWrapperDiv ) {            const visibilitySpan = document.createElement( \"span\" );            visibilitySpan.id = \"gform_visibility_test_14\";            gformWrapperDiv.insertAdjacentElement( \"afterend\", visibilitySpan );        }        const visibilityTestDiv = document.getElementById( \"gform_visibility_test_14\" );        let postRenderFired = false;        function triggerPostRender() {            if ( postRenderFired ) {                return;            }            postRenderFired = true;            gform.core.triggerPostRenderEvents( 14, current_page );            if ( visibilityTestDiv ) {                visibilityTestDiv.parentNode.removeChild( visibilityTestDiv );            }        }        function debounce( func, wait, immediate ) {            var timeout;            return function() {                var context = this, args = arguments;                var later = function() {                    timeout = null;                    if ( !immediate ) func.apply( context, args );                };                var callNow = immediate && !timeout;                clearTimeout( timeout );                timeout = setTimeout( later, wait );                if ( callNow ) func.apply( context, args );            };        }        const debouncedTriggerPostRender = debounce( function() {            triggerPostRender();        }, 200 );        if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) {            const observer = new MutationObserver( ( mutations ) => {                mutations.forEach( ( mutation ) => {                    if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) {                        debouncedTriggerPostRender();                        observer.disconnect();                    }                });            });            observer.observe( document.body, {                attributes: true,                childList: false,                subtree: true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} ); \n\/* ]]> *\/\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Engagement Client omnicanal Logiciel de gestion d&#8217;emails des centres de contact NobelBiz OMNI+ int\u00e8gre un logiciel avanc\u00e9 de gestion des courriels au sein de son \u00e9cosyst\u00e8me omnicanal, cr\u00e9ant une flexibilit\u00e9 sans pr\u00e9c\u00e9dent et un flux de travail de courriel propre et efficace. Demander une D\u00e9mo! G\u00e9rer les emails \u00e0 l&#8217;Omnicanal. Le but de la gestion [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":0,"parent":18931,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[],"tags":[602,489,603],"class_list":["post-19334","page","type-page","status-publish","hentry","tag-emails","tag-gestion-fr","tag-logiciel"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Logiciel de gestion d&#039;emails de centres de contact<\/title>\n<meta name=\"description\" content=\"NobelBiz OMNI+ int\u00e8gre un logiciel avanc\u00e9 de gestion des e-mails fluidement dans son \u00e9cosyst\u00e8me omnicanal.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nobelbiz.com\/fr\/omnicanal-centre-de-contact\/engagement-client-omnicanal\/logiciel-de-gestion-demails-du-centre-de-contact\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Logiciel de gestion d&#039;emails de centres de contact\" \/>\n<meta property=\"og:description\" content=\"NobelBiz OMNI+ int\u00e8gre un logiciel avanc\u00e9 de gestion des e-mails fluidement dans son \u00e9cosyst\u00e8me omnicanal.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/nobelbiz.com\/fr\/omnicanal-centre-de-contact\/engagement-client-omnicanal\/logiciel-de-gestion-demails-du-centre-de-contact\/\" \/>\n<meta property=\"og:site_name\" content=\"NobelBiz\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/nobelbizinc\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-09T21:42:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/elementor\/thumbs\/email-q0r8kk91zteanxsyusxted9n0o9kebqq3yjomt88i4.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@NobelBiz\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Logiciel de gestion d'emails de centres de contact","description":"NobelBiz OMNI+ int\u00e8gre un logiciel avanc\u00e9 de gestion des e-mails fluidement dans son \u00e9cosyst\u00e8me omnicanal.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/nobelbiz.com\/fr\/omnicanal-centre-de-contact\/engagement-client-omnicanal\/logiciel-de-gestion-demails-du-centre-de-contact\/","og_locale":"fr_FR","og_type":"article","og_title":"Logiciel de gestion d'emails de centres de contact","og_description":"NobelBiz OMNI+ int\u00e8gre un logiciel avanc\u00e9 de gestion des e-mails fluidement dans son \u00e9cosyst\u00e8me omnicanal.","og_url":"https:\/\/nobelbiz.com\/fr\/omnicanal-centre-de-contact\/engagement-client-omnicanal\/logiciel-de-gestion-demails-du-centre-de-contact\/","og_site_name":"NobelBiz","article_publisher":"https:\/\/www.facebook.com\/nobelbizinc","article_modified_time":"2023-02-09T21:42:26+00:00","og_image":[{"url":"https:\/\/nobelbiz.com\/wp-content\/uploads\/elementor\/thumbs\/email-q0r8kk91zteanxsyusxted9n0o9kebqq3yjomt88i4.webp","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@NobelBiz","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/nobelbiz.com\/fr\/omnicanal-centre-de-contact\/engagement-client-omnicanal\/logiciel-de-gestion-demails-du-centre-de-contact\/","url":"https:\/\/nobelbiz.com\/fr\/omnicanal-centre-de-contact\/engagement-client-omnicanal\/logiciel-de-gestion-demails-du-centre-de-contact\/","name":"Logiciel de gestion d'emails de centres de contact","isPartOf":{"@id":"https:\/\/nobelbiz.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/nobelbiz.com\/fr\/omnicanal-centre-de-contact\/engagement-client-omnicanal\/logiciel-de-gestion-demails-du-centre-de-contact\/#primaryimage"},"image":{"@id":"https:\/\/nobelbiz.com\/fr\/omnicanal-centre-de-contact\/engagement-client-omnicanal\/logiciel-de-gestion-demails-du-centre-de-contact\/#primaryimage"},"thumbnailUrl":"https:\/\/nobelbiz.com\/wp-content\/uploads\/elementor\/thumbs\/email-q0r8kk91zteanxsyusxted9n0o9kebqq3yjomt88i4.webp","datePublished":"2022-01-27T09:10:49+00:00","dateModified":"2023-02-09T21:42:26+00:00","description":"NobelBiz OMNI+ int\u00e8gre un logiciel avanc\u00e9 de gestion des e-mails fluidement dans son \u00e9cosyst\u00e8me omnicanal.","breadcrumb":{"@id":"https:\/\/nobelbiz.com\/fr\/omnicanal-centre-de-contact\/engagement-client-omnicanal\/logiciel-de-gestion-demails-du-centre-de-contact\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/nobelbiz.com\/fr\/omnicanal-centre-de-contact\/engagement-client-omnicanal\/logiciel-de-gestion-demails-du-centre-de-contact\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/nobelbiz.com\/fr\/omnicanal-centre-de-contact\/engagement-client-omnicanal\/logiciel-de-gestion-demails-du-centre-de-contact\/#primaryimage","url":"https:\/\/nobelbiz.com\/wp-content\/uploads\/elementor\/thumbs\/email-q0r8kk91zteanxsyusxted9n0o9kebqq3yjomt88i4.webp","contentUrl":"https:\/\/nobelbiz.com\/wp-content\/uploads\/elementor\/thumbs\/email-q0r8kk91zteanxsyusxted9n0o9kebqq3yjomt88i4.webp"},{"@type":"BreadcrumbList","@id":"https:\/\/nobelbiz.com\/fr\/omnicanal-centre-de-contact\/engagement-client-omnicanal\/logiciel-de-gestion-demails-du-centre-de-contact\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/nobelbiz.com\/fr\/"},{"@type":"ListItem","position":2,"name":"NobelBiz Omni+ Omnicanal pour Centre de Contact","item":"https:\/\/nobelbiz.com\/fr\/omnichannel-contact-center\/"},{"@type":"ListItem","position":3,"name":"Engagement client omnicanal","item":"https:\/\/nobelbiz.com\/fr\/omnichannel-contact-center\/omnichannel-customer-engagement\/"},{"@type":"ListItem","position":4,"name":"Logiciel de gestion d&#8217;emails de centres de contact"}]},{"@type":"WebSite","@id":"https:\/\/nobelbiz.com\/fr\/#website","url":"https:\/\/nobelbiz.com\/fr\/","name":"NobelBiz","description":"Contact Center Technology Solutions","publisher":{"@id":"https:\/\/nobelbiz.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/nobelbiz.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/nobelbiz.com\/fr\/#organization","name":"NobelBiz","url":"https:\/\/nobelbiz.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/nobelbiz.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/nobelbiz.com\/wp-content\/uploads\/2025\/09\/NobelBiz-logo-696.jpg","contentUrl":"https:\/\/nobelbiz.com\/wp-content\/uploads\/2025\/09\/NobelBiz-logo-696.jpg","width":696,"height":696,"caption":"NobelBiz"},"image":{"@id":"https:\/\/nobelbiz.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/nobelbizinc","https:\/\/x.com\/NobelBiz","https:\/\/mastodon.social\/@Nobelbiz","https:\/\/www.youtube.com\/Nobelbiz"],"description":"NobelBiz is a world-class Telecom and CCaaS company with almost 20 years of experience, delivering complete and tailored solutions for contact centers across the globe irrespective of size, industry or activity. Based in Cheyenne, WY, NobelBiz has grown to serve Contact Centers globally providing World-Class Voice Services, Cloud Contact Center, and Omnichannel solutions. NobelBiz is the only call center-focused telecom carrier in the industry. We are dead-set on empowering call centers conversations all day, everyday. NobelBiz transforms Contact Centers into higher-performing Intelligent Contact Centers. We help take companies from isolated cost center to company-wide intelligence generator for customer service, sales, marketing, product development, and more. The NobelBiz Voice Carrier Network is the only telecom network built for contact centers, having no rivals in terms of services, coverage, and pricing. NobelBiz offers the most versatile selection of smart tools to increase contact rates, mitigate impacts of call labeling and blocking, and provide all-around compliance. The NobelBiz OMNI+ cloud contact center software has a unique blend of capabilities: from Omnichannel, Impressive API integrations, and fast implementation, to simple cross-channel campaign setup and remote work.","email":"info@nobelbiz.com","telephone":"800.975.2844","legalName":"Nobelbiz","foundingDate":"2003-01-17","naics":"517911","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"51","maxValue":"200"}}]}},"_links":{"self":[{"href":"https:\/\/nobelbiz.com\/fr\/wp-json\/wp\/v2\/pages\/19334","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nobelbiz.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nobelbiz.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nobelbiz.com\/fr\/wp-json\/wp\/v2\/users\/22"}],"replies":[{"embeddable":true,"href":"https:\/\/nobelbiz.com\/fr\/wp-json\/wp\/v2\/comments?post=19334"}],"version-history":[{"count":0,"href":"https:\/\/nobelbiz.com\/fr\/wp-json\/wp\/v2\/pages\/19334\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/nobelbiz.com\/fr\/wp-json\/wp\/v2\/pages\/18931"}],"wp:attachment":[{"href":"https:\/\/nobelbiz.com\/fr\/wp-json\/wp\/v2\/media?parent=19334"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nobelbiz.com\/fr\/wp-json\/wp\/v2\/categories?post=19334"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nobelbiz.com\/fr\/wp-json\/wp\/v2\/tags?post=19334"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}