{"id":17683,"date":"2022-03-23T14:40:44","date_gmt":"2022-03-23T14:40:44","guid":{"rendered":"https:\/\/nobelbiz.com\/?page_id=17683"},"modified":"2023-06-20T11:45:51","modified_gmt":"2023-06-20T11:45:51","slug":"omnicanal-centre-de-contact","status":"publish","type":"page","link":"https:\/\/nobelbiz.com\/fr\/omnicanal-centre-de-contact\/","title":{"rendered":"NobelBiz Omni+ Omnicanal pour Centre de Contact"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17683\" class=\"elementor elementor-17683 elementor-6534\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c90b230 elementor-section-full_width elementor-section-content-middle elementor-reverse-mobile elementor-section-height-default elementor-section-height-default\" data-id=\"7c90b230\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-167de615 ot-flex-column-vertical\" data-id=\"167de615\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-678fa64f elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"678fa64f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"203\" height=\"402\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/shape-process3-copy-1.png\" class=\"attachment-large size-large wp-image-12830\" alt=\"\" srcset=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/shape-process3-copy-1.png 203w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/shape-process3-copy-1-151x300.png 151w\" sizes=\"(max-width: 203px) 100vw, 203px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-2a171f41 ot-column-items-center ot-flex-column-vertical\" data-id=\"2a171f41\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-397d19e2 elementor-widget elementor-widget-text-editor\" data-id=\"397d19e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Solution de centre de contact tout-en-un bas\u00e9e sur le cloud<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18c82d8 elementor-widget elementor-widget-heading\" data-id=\"18c82d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Votre recherche d'un logiciel complet de centre de contact cloud est termin\u00e9e<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2edcbd9c elementor-widget elementor-widget-text-editor\" data-id=\"2edcbd9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>NobelBiz OMNI+ est une solution CCaaS compl\u00e8te \u00e9quip\u00e9e d&#8217;une bo\u00eete \u00e0 outils complexe de fonctionnalit\u00e9s, de fonctions et d&#8217;int\u00e9grations soigneusement con\u00e7ues pour g\u00e9rer les op\u00e9rations de chaque type de centre de contact. Vous recherchez une centrale de productivit\u00e9 personnalisable et probablement le seul logiciel dont vous aurez jamais besoin pour ex\u00e9cuter pratiquement n&#8217;importe quelle activit\u00e9 de centre de contact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c469949 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"c469949\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/nobelbiz.com\/fr\/contactez-nous\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demandez une d\u00e9mo d\u00e8s aujourd'hui !<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-4a6602b0 elementor-hidden-mobile ot-flex-column-vertical\" data-id=\"4a6602b0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a645e6 elementor-widget elementor-widget-image\" data-id=\"1a645e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"753\" height=\"1000\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/slide-right-1.png\" class=\"attachment-large size-large wp-image-12832\" alt=\"\" srcset=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/slide-right-1.png 753w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/slide-right-1-226x300.png 226w\" sizes=\"(max-width: 753px) 100vw, 753px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f790cd3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f790cd3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dfa5664 ot-flex-column-vertical\" data-id=\"dfa5664\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-37c5063 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"37c5063\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5 style=\"text-align: center;\"><span style=\"color: #ffffff;\">D\u00e9couvrez comment notre solution de centre de contact cloud de bout en bout offre une meilleure exp\u00e9rience. <\/span><a href=\"https:\/\/nobelbiz.com\/fr\/contactez-nous\/\"><span style=\"color: #ffff00;\">Contactez-nous d\u00e8s aujourd&#8217;hui<\/span><span style=\"color: #ffff99;\"><span style=\"color: #ffcc00;\">!<\/span><\/span><\/a><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2b9f8950 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"2b9f8950\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-71cde20b ot-flex-column-vertical\" data-id=\"71cde20b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1868f10 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1868f10\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-43a9cef0 ot-flex-column-vertical\" data-id=\"43a9cef0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-155270 elementor-widget elementor-widget-iheading\" data-id=\"155270\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iheading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-heading left-align\">\r\n\t\t\t\r\n\t\t\t\t\r\n\r\n\t         \r\n\r\n\t        \t        \t<h2 class=\"main-heading\">Technologie de Centre de Contact Omnicanal Simplifi\u00e9e et optimis\u00e9e <\/h2>\r\n\t        \t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c30f006 elementor-widget elementor-widget-text-editor\" data-id=\"7c30f006\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chez NobelBiz, nous voulions capitaliser sur nos 20 ans d&#8217;exp\u00e9rience et mettre sur le march\u00e9 une solution de centre de contact cloud unique qui simplifie les flux de travail des agents et offre une exp\u00e9rience client transparente sur tous les canaux partout dans le monde.<\/p><p>NobelBiz OMNI+ est une solution avanc\u00e9e et compl\u00e8te con\u00e7ue pour s&#8217;adapter aux exigences complexes de nos clients et aux tendances en constante \u00e9volution de l&#8217;industrie.<\/p><p>D\u00e9couvrez une pile impressionnante d&#8217;options et de fonctionnalit\u00e9s qui peuvent \u00eatre facilement int\u00e9gr\u00e9es, personnalis\u00e9es et optimis\u00e9es pour s&#8217;adapter \u00e0 n&#8217;importe quel cas d&#8217;utilisation du centre de contact..<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-490c436d elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"490c436d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/nobelbiz.com\/fr\/omnicanal-centre-de-contact\/infrastructure\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus-circle\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En Savoir Plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f0a2566 ot-flex-column-vertical\" data-id=\"f0a2566\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d34f52 elementor-widget elementor-widget-image\" data-id=\"1d34f52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"629\" height=\"628\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/Omni-textBox2.png\" class=\"attachment-full size-full wp-image-12834\" alt=\"\" srcset=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/Omni-textBox2.png 629w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/Omni-textBox2-300x300.png 300w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/Omni-textBox2-150x150.png 150w\" sizes=\"(max-width: 629px) 100vw, 629px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-52b28a1 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"52b28a1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-129fc25 ot-flex-column-vertical\" data-id=\"129fc25\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e94bab elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1e94bab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93cd533 elementor-widget elementor-widget-heading\" data-id=\"93cd533\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Une solution logicielle de centre de contact omnicanal offre de nombreux avantages, notamment:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8d4f5fc elementor-section-content-middle elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"8d4f5fc\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ed08af3 ot-flex-column-vertical\" data-id=\"ed08af3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ec781f1 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ec781f1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-custom\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-64a4b4c ot-flex-column-vertical\" data-id=\"64a4b4c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48930b8 elementor-widget elementor-widget-heading\" data-id=\"48930b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Efficacit\u00e9 accrue:<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e9178c elementor-widget elementor-widget-text-editor\" data-id=\"4e9178c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tr\u00e9duit les co\u00fbts et r\u00e9duit le temps et les efforts n\u00e9cessaires pour fournir les services.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-99fc3f3 ot-flex-column-vertical\" data-id=\"99fc3f3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5eaa63e elementor-widget elementor-widget-heading\" data-id=\"5eaa63e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Am\u00e9lioration de l\u2019exp\u00e9rience client:<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-337bd0d elementor-widget elementor-widget-text-editor\" data-id=\"337bd0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tcr\u00e9e une exp\u00e9rience transparente sur plusieurs canaux offrant une exp\u00e9rience unifi\u00e9e entre les canaux.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-7d0b0c2 ot-flex-column-vertical\" data-id=\"7d0b0c2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24dcd0d elementor-widget elementor-widget-heading\" data-id=\"24dcd0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Am\u00e9lioration des renseignements:<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3da0d7 elementor-widget elementor-widget-text-editor\" data-id=\"e3da0d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tdonne acc\u00e8s \u00e0 des renseignements pr\u00e9cieux sur le comportement des clients, en pr\u00e9voyant les besoins des clients.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-761eaf6 ot-flex-column-vertical\" data-id=\"761eaf6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-217aeb6 elementor-widget elementor-widget-heading\" data-id=\"217aeb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Am\u00e9lioration de l\u2019\u00e9volutivit\u00e9:<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61f6cc6 elementor-widget elementor-widget-text-editor\" data-id=\"61f6cc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tpermet d\u2019augmenter ou de r\u00e9duire rapidement l\u2019\u00e9chelle en fonction des besoins du centre de contact.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-41f4280 ot-flex-column-vertical\" data-id=\"41f4280\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-076ae24 elementor-widget elementor-widget-heading\" data-id=\"076ae24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Processus automatis\u00e9s:<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06970c8 elementor-widget elementor-widget-text-editor\" data-id=\"06970c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tgain de temps et de ressources tout en offrant aux clients un service plus rapide.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1d75384 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1d75384\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-c1f791c ot-column-items-center ot-flex-column-vertical\" data-id=\"c1f791c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9eedda8 elementor-widget elementor-widget-image\" data-id=\"9eedda8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/omnichannel-1.jpg\" class=\"attachment-full size-full wp-image-21353\" alt=\"\" srcset=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/omnichannel-1.jpg 700w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/omnichannel-1-300x200.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-734e305 ot-flex-column-vertical\" data-id=\"734e305\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ddf978 elementor-widget elementor-widget-iheading\" data-id=\"2ddf978\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iheading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-heading left-align\">\r\n\t\t\t\r\n\t\t\t\t\r\n\r\n\t         \r\n\r\n\t        \t        \t<h2 class=\"main-heading\">Qu\u2019est-ce qu\u2019un Centre de Contact Omnicanal? <\/h2>\r\n\t        \t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-826583b elementor-widget elementor-widget-text-editor\" data-id=\"826583b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En termes simples, un logiciel de centre de contact omnicanal est une plateforme Web qui peut agir comme un centre virtuel. Il int\u00e8gre plusieurs canaux de communication au sein d\u2019un tableau de bord centralis\u00e9 bas\u00e9 sur le Web, augmentant de fa\u00e7on exponentielle l\u2019efficacit\u00e9 des entreprises et des services des centres de contact.<\/p><p>Apr\u00e8s avoir \u00e9t\u00e9 invent\u00e9 par l\u2019industrie du marketing, l\u2019omnicanal a \u00e9t\u00e9 rapidement import\u00e9 et adapt\u00e9 \u00e0 d\u2019autres industries comme \u00e9tant un concept tr\u00e8s r\u00e9ussi. Avec l\u2019av\u00e8nement de la r\u00e9volution des m\u00e9dias sociaux, il est rapidement devenu une composante vitale des centres de contact dans le monde entier.<\/p><p>L\u2019une des caract\u00e9ristiques essentielles de l\u2019omnicanal est que vous pouvez g\u00e9rer plusieurs canaux \u00e0 partir d\u2019un seul tableau de bord. Et cela peut \u00eatre appliqu\u00e9 \u00e0 la fois dans les campagnes sortantes et entrantes. Dans l\u2019ensemble, la communication omnicanal transcende les limites impos\u00e9es par les m\u00e9dias que nous utilisons. En plus de g\u00e9rer diff\u00e9rents canaux, la plate-forme omnicanal garde une trace des donn\u00e9es clients et des mises \u00e0 jour de statut.<\/p><p>Une v\u00e9ritable plateforme omnicanal comme NobelBiz OMNI+ est en mesure de cr\u00e9er ce qu\u2019on appelle l\u2019\u00ab exp\u00e9rience immersive \u00bb (pour les agents et les clients).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bd38788 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bd38788\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8bde8a0 ot-column-items-center ot-flex-column-vertical\" data-id=\"8bde8a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71505a3 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"71505a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-cloudflare\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTous les canaux de Communication, une seule interface\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-564bcdf elementor-section-content-middle elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"564bcdf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6976341 ot-flex-column-vertical\" data-id=\"6976341\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-314055c elementor-widget elementor-widget-iheading\" data-id=\"314055c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iheading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-heading center-align\">\r\n\t\t\t\r\n\t\t\t\t\r\n\r\n\t         \r\n\r\n\t        \t        \t<h4 class=\"main-heading\">Rejoignez la r\u00e9volution omnicanal<\/h4>\r\n\t        \t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce32592 elementor-widget elementor-widget-text-editor\" data-id=\"ce32592\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>NobelBiz OMNI+ peut g\u00e9rer plusieurs interactions en m\u00eame temps, en combinant les appels vocaux, les SMS et les e-mails avec des applications de messagerie de m\u00e9dias sociaux telles que WhatsApp, Facebook Messenger, Twitter ou Telegram.<\/p><p>Tout est g\u00e9r\u00e9 \u00e0 partir d&#8217;un tableau de bord unique qui h\u00e9berge tous les outils n\u00e9cessaires pour ex\u00e9cuter les campagnes sortantes, entrantes et mixtes les plus complexes pour n&#8217;importe quel secteur\u00a0: commerce \u00e9lectronique, service client, support technique et recouvrements vers la sant\u00e9 ou la finance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bf4abde elementor-section-full_width elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"bf4abde\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b98d11e ot-flex-column-vertical\" data-id=\"b98d11e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a9a88f5 elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a9a88f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone-volume\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Appels vocaux<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-facebook-messenger\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Facebook Messenger<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-twitter\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Twitter<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-whatsapp-square\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">WhatsApp<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-telegram\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Telegram<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-sms\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">SMS<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-envelope\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Email<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-comment-dots\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Chat en Direct<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-weixin\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Chat Web<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-voicemail\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Messagerie Vocale<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-256b847 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"256b847\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-custom\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b936800 ot-column-items-center ot-flex-column-vertical\" data-id=\"b936800\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a633642 elementor-widget elementor-widget-image\" data-id=\"a633642\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/elementor\/thumbs\/check-400x400-1-q27hu1x4eomjlhbxbv4hx9msxocurg1sp7w3ybh0jk.png\" title=\"check-400&#215;400\" alt=\"check-400x400\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92bcc81 elementor-widget elementor-widget-text-editor\" data-id=\"92bcc81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLes plateformes omnicanales sont une approche incontournable pour les centres de contact qui se pr\u00e9parent \u00e0 l\u2019avenir des communications num\u00e9riques au moyen d\u2019une plateforme unique et universelle qui r\u00e9pond \u00e0 diverses exigences des centres d\u2019appels, comme le routage ax\u00e9 sur les comp\u00e9tences ou le service \u00e0 la client\u00e8le. En plus d\u2019accro\u00eetre la productivit\u00e9, les agents peuvent \u00e9galement offrir un service plus personnalis\u00e9.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bf65512 ot-column-items-center ot-flex-column-vertical\" data-id=\"bf65512\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f3445d2 elementor-widget elementor-widget-image\" data-id=\"f3445d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/elementor\/thumbs\/check-400x400-1-q27hu1x4eomjlhbxbv4hx9msxocurg1sp7w3ybh0jk.png\" title=\"check-400&#215;400\" alt=\"check-400x400\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bcf56a elementor-widget elementor-widget-text-editor\" data-id=\"7bcf56a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLes centres de contact omnicanal deviennent une norme de l\u2019industrie, car de plus en plus d\u2019entreprises voient les avantages d\u2019avoir une solution enti\u00e8rement int\u00e9gr\u00e9e pour leur service de communication ou leur entreprise.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e397f05 elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e397f05\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-63020c5 ot-flex-column-vertical\" data-id=\"63020c5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0f1c3d1 elementor-widget elementor-widget-iheading\" data-id=\"0f1c3d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iheading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-heading left-align\">\r\n\t\t\t\r\n\t\t\t\t\r\n\r\n\t         \r\n\r\n\t        \t        \t<h2 class=\"main-heading\">Gestion de la Qualit\u00e9 du Centre de Contact Omnicanal <\/h2>\r\n\t        \t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6af58c0 elementor-widget elementor-widget-text-editor\" data-id=\"6af58c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L\u2019am\u00e9lioration des processus et des op\u00e9rations est presque impossible sans des capacit\u00e9s fiables de gestion de la qualit\u00e9 omnicanal.<\/p><p>Le logiciel de centre de contact omnicanal NobelBiz OMNI+ permet aux gestionnaires et aux propri\u00e9taires de centres d\u2019appels de d\u00e9finir et de surveiller facilement les normes de qualit\u00e9.<\/p><p>Outre le syst\u00e8me de notation accessible, pratique et interactif, nous introduisons l\u2019analyse de la parole et l\u2019analyse des sentiments \u00e0 l\u2019\u00e9quation pour une exp\u00e9rience de gestion de la qualit\u00e9 plus efficace et simplifi\u00e9e.<\/p><p>Le lien entre la qualit\u00e9 des interactions agent-client et le succ\u00e8s global de l\u2019entreprise est ind\u00e9niable. De meilleures interactions entra\u00eeneront toujours une appreciation de la satisfaction des clients. L\u2019outil de gestion de la qualit\u00e9 du centre de contact OMNI+ vous permettra de surveiller et d\u2019examiner les appels, de soumettre des \u00e9valuations, de d\u00e9finir vos normes de qualit\u00e9 et de les maintenir.<\/p><p><strong>Voici quelques avantages d\u2019un syst\u00e8me de gestion de la qualit\u00e9 bien huil\u00e9 :<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cce8075 elementor-widget elementor-widget-text-editor\" data-id=\"cce8075\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/2705.svg\" alt=\"\u2705\" \/> Am\u00e9lioration de la qualit\u00e9 du service sur plusieurs canaux<br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/2705.svg\" alt=\"\u2705\" \/>Exp\u00e9rience optimale des agents<br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/2705.svg\" alt=\"\u2705\" \/>Exp\u00e9rience client, fid\u00e9lisation et satisfaction globale accrues<br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/2705.svg\" alt=\"\u2705\" \/>R\u00e9duction des co\u00fbts de gestion<br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/2705.svg\" alt=\"\u2705\" \/>Productivit\u00e9 et efficacit\u00e9 accrues<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-53f04fe ot-column-items-top elementor-hidden-tablet elementor-hidden-mobile ot-flex-column-vertical\" data-id=\"53f04fe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-467395b elementor-widget elementor-widget-image\" data-id=\"467395b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"684\" height=\"1066\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/debtor-history.svg\" class=\"attachment-full size-full wp-image-21367\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66d9d5c elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"66d9d5c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6395aff ot-flex-column-vertical\" data-id=\"6395aff\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-af5c235 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"af5c235\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6281df5 elementor-widget elementor-widget-heading\" data-id=\"6281df5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Approuv\u00e9 par des centaines d'entreprises<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ae16f0c elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ae16f0c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-custom\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-9d4936a ot-flex-column-vertical\" data-id=\"9d4936a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8d35d77 elementor-widget elementor-widget-image\" data-id=\"8d35d77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"722\" height=\"223\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/LEC.png\" class=\"attachment-large size-large wp-image-21319\" alt=\"\" srcset=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/LEC.png 722w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/LEC-300x93.png 300w\" sizes=\"(max-width: 722px) 100vw, 722px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-28da147 ot-flex-column-vertical\" data-id=\"28da147\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8795da4 elementor-widget elementor-widget-image\" data-id=\"8795da4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"132\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/NewAnswerNetlogo-blue_320x132.png\" class=\"attachment-large size-large wp-image-21321\" alt=\"\" srcset=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/NewAnswerNetlogo-blue_320x132.png 320w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/NewAnswerNetlogo-blue_320x132-300x124.png 300w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-a317381 ot-flex-column-vertical\" data-id=\"a317381\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0f2cb05 elementor-widget elementor-widget-image\" data-id=\"0f2cb05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/elementor\/thumbs\/intelcia-logo-q295e0yo5kbw398jxwrl05urijisgpq2ggtqs59q8e.png\" title=\"intelcia-logo.png\" alt=\"intelcia-logo.png\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-5c50bde ot-flex-column-vertical\" data-id=\"5c50bde\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba6657d elementor-widget elementor-widget-image\" data-id=\"ba6657d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/elementor\/thumbs\/CGI_logo.svg-1-q295aeb3n7hg5bfe4k2kioiuvmu1076xao8inu989w.png\" title=\"CGI_logo.svg-1.png\" alt=\"CGI_logo.svg-1.png\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-c0bb424 ot-flex-column-vertical\" data-id=\"c0bb424\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f30586 elementor-widget elementor-widget-image\" data-id=\"4f30586\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2408\" height=\"420\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/revolution-tech-1.png\" class=\"attachment-full size-full wp-image-21329\" alt=\"\" srcset=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/revolution-tech-1.png 2408w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/revolution-tech-1-300x52.png 300w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/revolution-tech-1-1024x179.png 1024w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/revolution-tech-1-768x134.png 768w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/revolution-tech-1-1536x268.png 1536w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/revolution-tech-1-2048x357.png 2048w\" sizes=\"(max-width: 2408px) 100vw, 2408px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-1521c13 ot-flex-column-vertical\" data-id=\"1521c13\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34a6f4d elementor-widget elementor-widget-image\" data-id=\"34a6f4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"351\" height=\"139\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/call4you.png\" class=\"attachment-full size-full wp-image-21333\" alt=\"\" srcset=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/call4you.png 351w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/call4you-300x119.png 300w\" sizes=\"(max-width: 351px) 100vw, 351px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-0ac1ae5 ot-flex-column-vertical\" data-id=\"0ac1ae5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a76c553 elementor-widget elementor-widget-image\" data-id=\"a76c553\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"440\" height=\"200\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/CDK_elead_website.png\" class=\"attachment-large size-large wp-image-21337\" alt=\"\" srcset=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/CDK_elead_website.png 440w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/CDK_elead_website-300x136.png 300w\" sizes=\"(max-width: 440px) 100vw, 440px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-bdef1a2 ot-flex-column-vertical\" data-id=\"bdef1a2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9663591 elementor-widget elementor-widget-image\" data-id=\"9663591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"820\" height=\"202\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/NDconsulting-1.png\" class=\"attachment-full size-full wp-image-21343\" alt=\"\" srcset=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/NDconsulting-1.png 820w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/NDconsulting-1-300x74.png 300w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/NDconsulting-1-768x189.png 768w\" sizes=\"(max-width: 820px) 100vw, 820px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5dcf663 elementor-section-content-middle elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5dcf663\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b2626d7 ot-flex-column-vertical\" data-id=\"b2626d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-00c407d elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"00c407d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-rocket\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00468b6 elementor-widget elementor-widget-heading\" data-id=\"00468b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Logiciel de Centre de Contact Omnicanal Vs. Multicanal<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79c5a0f elementor-widget elementor-widget-text-editor\" data-id=\"79c5a0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L\u2019int\u00e9gration est le principal facteur de diff\u00e9renciation entre l\u2019omnicanal et le multicanal pour l\u2019industrie des centres de contact. Multicanal signifie traiter tous les canaux de communication s\u00e9par\u00e9ment, tandis que omnicanal signifie les g\u00e9rer ensemble dans une seule op\u00e9ration globale avec une approche consciencieuse.<\/p><p>En g\u00e9n\u00e9ral, vous voulez donner \u00e0 vos agents un logiciel qui g\u00e8re tout dans un seul endroit, afin qu\u2019ils n\u2019aient pas \u00e0 passer d\u2019une application ou d\u2019un canal de communication \u00e0 l\u2019autre. M\u00eame si vous utilisez diff\u00e9rentes applications, vous devez vous assurer qu\u2019elles sont enti\u00e8rement int\u00e9gr\u00e9es et synchronis\u00e9es.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62ec3bc elementor-section-content-middle elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"62ec3bc\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-8bf68e4 ot-column-items-top ot-flex-column-vertical\" data-id=\"8bf68e4\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa90262 elementor-widget elementor-widget-heading\" data-id=\"fa90262\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Avantages g\u00e9n\u00e9raux du fonctionnement omnicanal vs. multicanal:<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afb68db elementor-widget elementor-widget-text-editor\" data-id=\"afb68db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Vous pouvez cr\u00e9er une approche int\u00e9gr\u00e9e de la fa\u00e7on dont vous accomplissez les choses<\/li><li>Vous pouvez cartographier les parcours clients<\/li><li>Vous pouvez jongler avec vos tactiques afin que vos actions se d\u00e9roulent au bon moment, sur le bon canal.<\/li><li>Vous pouvez tout contr\u00f4ler n\u2019importe quand<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-713f624 ot-column-items-top ot-flex-column-vertical\" data-id=\"713f624\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1081b99 elementor-widget elementor-widget-heading\" data-id=\"1081b99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Avantages de l\u2019omnicanal entrant:<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc9cc5b elementor-widget elementor-widget-text-editor\" data-id=\"bc9cc5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Qualifier et prioriser les demandes des clients selon les choix faits dans le SVI<\/li><li>Automatiser des r\u00e9ponses pr\u00e9cises avec des options d\u2019autosoins<\/li><li>Dirigez vos clients vers l\u2019agent le plus appropri\u00e9 pour r\u00e9pondre \u00e0 leurs demandes<\/li><li>Recueillir toutes les donn\u00e9es sur une seule plateforme<\/li><li>Partager l\u2019information quel que soit le type de canal de communication<\/li><li>Enrichir le cadre d\u2019appel avec des scripts d\u2019appel personnalis\u00e9s<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-ca96e4c ot-column-items-top ot-flex-column-vertical\" data-id=\"ca96e4c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a2c369 elementor-widget elementor-widget-heading\" data-id=\"3a2c369\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Avantages de l\u2019omnicanal Sortant:<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43e68f6 elementor-widget elementor-widget-text-editor\" data-id=\"43e68f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Configurer le syst\u00e8me de composition qui vous convient le mieux (preview, progressif ou pr\u00e9dictif)<\/li><li>Connaissance exceptionnelle et riche des clients gr\u00e2ce \u00e0 l\u2019int\u00e9gration de la GRC<\/li><li>Automatisez toutes vos campagnes (appels t\u00e9l\u00e9phoniques, courriels ou SMS).<\/li><li>Cliquer pour composer<\/li><li>Mise en place des r\u00e8gles de rappel et des flux de travail en aval<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8dac8b9 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"8dac8b9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"make-column-clickable-elementor elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-db4bbf3 ot-flex-column-vertical\" style=\"cursor: pointer;\" data-column-clickable=\"https:\/\/nobelbiz.com\/fr\/ressources\/temoignages-clients\/\" data-column-clickable-blank=\"_blank\" data-id=\"db4bbf3\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dffed51 elementor-widget elementor-widget-iheading\" data-id=\"dffed51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iheading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-heading center-align text-light wrap__text_stroke\">\r\n\t\t\t\r\n\t\t\t\t\r\n\r\n\t        \t            <h4 class=\"sub-heading\"><span>t\u00e9moignages clients<\/span><\/h4>\r\n\t         \r\n\r\n\t        \t        \t<h2 class=\"main-heading\">R\u00e9ussites internationales<\/h2>\r\n\t        \t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-911c5d2 elementor-widget elementor-widget-itestimonials2\" data-id=\"911c5d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"itestimonials2.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-testimonials-carousel-wrap\" data-arrow=\"false\" data-autoplay=\"false\" data-autoplaySpeed=\"\" data-fade=\"false\">\t\r\n\t\t\t<!-- THUMBNAILS -->\r\n\t\t\t<div class=\"ot-testimonials-thumbnails\" >\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonials-avatar\">\r\n\t\t\t        \t<img decoding=\"async\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2023\/02\/EricSims.png\" alt=\"Eric Sims\">\t\t\t        \t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t<!-- MAIN SLIDES -->\t\t\t\t\t\r\n\t\t\t<div class=\"ot-testimonials-carousel\" >\r\n\t\t\t\t\t\t\t\t<div class=\"testimonial-item\">\t\r\n\t\t\t\t\t<div class=\"testimonial-inner text-light\">\t\t\t\t\r\n\t\t\t\t        <div class=\"ttext\">\u00ab\u00a0En ce qui concerne le professionnalisme, la communication et la fiabilit\u00e9, NobelBiz a \u00e9t\u00e9, sans conteste, le groupe le plus utile, informatif et solidaire que nous ayons rencontr\u00e9. Et cela a continu\u00e9 \u00e0 \u00eatre le cas m\u00eame si nous avons commenc\u00e9 notre processus d\u2019int\u00e9gration\u2026\u00a0\u00bb<\/div>\r\n\t\t\t\t        <div class=\"tinfo font-second\">\r\n\t\t\t        \t\t<h6 class=\"tname\">Eric Sims<\/h6>\t\t\t        \t\t<span class=\"tjob\">PDG et fondateur de Leading Edge Connections<\/span>\t\t\t        \t<\/div>\r\n\t\t        \t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\t\r\n\t\t\t\t\t\t\t\r\n\t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5bcd11dd elementor-section-content-middle elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5bcd11dd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6e10b000 ot-column-items-center ot-flex-column-vertical\" data-id=\"6e10b000\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-706aca4 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"706aca4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-user-shield\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPrenez le contr\u00f4le total avec le Tableau de Bord du Superviseur\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46c7554c elementor-widget elementor-widget-text-editor\" data-id=\"46c7554c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Configurez, surveillez et g\u00e9rez les campagnes, \u00e9valuez les performances des agents et acc\u00e9dez \u00e0 une image compl\u00e8te de l&#8217;\u00e9tat du client, le tout \u00e0 partir d&#8217;un seul tableau de bord multifonctionnel bas\u00e9 sur un navigateur Internet.<\/p><ul><li><strong>Configuration facile de la campagne<\/strong><\/li><li><strong>Cadre modulaire<\/strong><\/li><li><strong>Fen\u00eatres <\/strong><strong>personnalisables<\/strong><\/li><li><strong>Outils avanc\u00e9s de communication superviseur-agent<\/strong><\/li><li><strong>Outils de suivi des KPI en temps r\u00e9el, alertes, et plus encore\u2026<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-795f972 ot-column-items-bottom ot-flex-column-vertical\" data-id=\"795f972\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:2400,&quot;url&quot;:&quot;https:\\\/\\\/nobelbiz.com\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/bg-shape1-home6-e1648236448641.png&quot;}],&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c71e810 elementor-widget elementor-widget-video\" data-id=\"c71e810\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=I1DNUMSCXRA&amp;autoplay=1&quot;,&quot;show_image_overlay&quot;:&quot;yes&quot;,&quot;image_overlay&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/nobelbiz.com\\\/wp-content\\\/uploads\\\/2022\\\/03\\\/supervisor_thumbnail3.jpg&quot;,&quot;id&quot;:6665,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;lightbox&quot;:&quot;yes&quot;,&quot;lightbox_content_animation&quot;:&quot;bounceIn&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-lightbox\">\n\t\t\t\t\t\t\t<div class=\"elementor-custom-embed-image-overlay\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox=\"{&quot;type&quot;:&quot;video&quot;,&quot;videoType&quot;:&quot;youtube&quot;,&quot;url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/embed\\\/I1DNUMSCXRA?feature=oembed&amp;start&amp;end&amp;wmode=opaque&amp;loop=0&amp;controls=1&amp;mute=0&amp;rel=0&amp;cc_load_policy=0&quot;,&quot;autoplay&quot;:&quot;&quot;,&quot;modalOptions&quot;:{&quot;id&quot;:&quot;elementor-lightbox-c71e810&quot;,&quot;entranceAnimation&quot;:&quot;bounceIn&quot;,&quot;entranceAnimation_tablet&quot;:&quot;&quot;,&quot;entranceAnimation_mobile&quot;:&quot;&quot;,&quot;videoAspectRatio&quot;:&quot;169&quot;}}\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL0kxRE5VTVNDWFJBP2ZlYXR1cmU9b2VtYmVkJnN0YXJ0JmVuZCZ3bW9kZT1vcGFxdWUmbG9vcD0wJmNvbnRyb2xzPTEmbXV0ZT0wJnJlbD0wJmNjX2xvYWRfcG9saWN5PTAiLCJhdXRvcGxheSI6IiIsIm1vZGFsT3B0aW9ucyI6eyJpZCI6ImVsZW1lbnRvci1saWdodGJveC1jNzFlODEwIiwiZW50cmFuY2VBbmltYXRpb24iOiJib3VuY2VJbiIsImVudHJhbmNlQW5pbWF0aW9uX3RhYmxldCI6IiIsImVudHJhbmNlQW5pbWF0aW9uX21vYmlsZSI6IiIsInZpZGVvQXNwZWN0UmF0aW8iOiIxNjkifX0%3D\">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/supervisor_thumbnail3.jpg\" class=\"attachment-full size-full wp-image-6665\" alt=\"\" srcset=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/supervisor_thumbnail3.jpg 1280w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/supervisor_thumbnail3-300x169.jpg 300w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/supervisor_thumbnail3-1024x576.jpg 1024w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/supervisor_thumbnail3-768x432.jpg 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7fa942f elementor-section-content-middle elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7fa942f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0536b92 ot-column-items-bottom ot-flex-column-vertical\" data-id=\"0536b92\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:12850,&quot;url&quot;:&quot;https:\\\/\\\/nobelbiz.com\\\/wp-content\\\/uploads\\\/2022\\\/03\\\/bg-shape1-home6-left.png&quot;}],&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23be671 elementor-widget elementor-widget-video\" data-id=\"23be671\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=cMMLscPHBpI&amp;autoplay=1&quot;,&quot;show_image_overlay&quot;:&quot;yes&quot;,&quot;image_overlay&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/nobelbiz.com\\\/wp-content\\\/uploads\\\/2022\\\/03\\\/agent.jpg&quot;,&quot;id&quot;:6668,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;lightbox&quot;:&quot;yes&quot;,&quot;lightbox_content_animation&quot;:&quot;bounceIn&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-lightbox\">\n\t\t\t\t\t\t\t<div class=\"elementor-custom-embed-image-overlay\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox=\"{&quot;type&quot;:&quot;video&quot;,&quot;videoType&quot;:&quot;youtube&quot;,&quot;url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/embed\\\/cMMLscPHBpI?feature=oembed&amp;start&amp;end&amp;wmode=opaque&amp;loop=0&amp;controls=1&amp;mute=0&amp;rel=0&amp;cc_load_policy=0&quot;,&quot;autoplay&quot;:&quot;&quot;,&quot;modalOptions&quot;:{&quot;id&quot;:&quot;elementor-lightbox-23be671&quot;,&quot;entranceAnimation&quot;:&quot;bounceIn&quot;,&quot;entranceAnimation_tablet&quot;:&quot;&quot;,&quot;entranceAnimation_mobile&quot;:&quot;&quot;,&quot;videoAspectRatio&quot;:&quot;169&quot;}}\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL2NNTUxzY1BIQnBJP2ZlYXR1cmU9b2VtYmVkJnN0YXJ0JmVuZCZ3bW9kZT1vcGFxdWUmbG9vcD0wJmNvbnRyb2xzPTEmbXV0ZT0wJnJlbD0wJmNjX2xvYWRfcG9saWN5PTAiLCJhdXRvcGxheSI6IiIsIm1vZGFsT3B0aW9ucyI6eyJpZCI6ImVsZW1lbnRvci1saWdodGJveC0yM2JlNjcxIiwiZW50cmFuY2VBbmltYXRpb24iOiJib3VuY2VJbiIsImVudHJhbmNlQW5pbWF0aW9uX3RhYmxldCI6IiIsImVudHJhbmNlQW5pbWF0aW9uX21vYmlsZSI6IiIsInZpZGVvQXNwZWN0UmF0aW8iOiIxNjkifX0%3D\">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1283\" height=\"718\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/agent.jpg\" class=\"attachment-full size-full wp-image-6668\" alt=\"\" srcset=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/agent.jpg 1283w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/agent-300x168.jpg 300w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/agent-1024x573.jpg 1024w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/agent-768x430.jpg 768w\" sizes=\"(max-width: 1283px) 100vw, 1283px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ce33531 ot-column-items-center ot-flex-column-vertical\" data-id=\"ce33531\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b73f11 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"3b73f11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-user-check\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTableau de bord d'agent intuitif et enti\u00e8rement personnalisable\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8e998b elementor-widget elementor-widget-text-editor\" data-id=\"a8e998b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>NobelBiz OMNI+ est une solution conviviale pour les agents, combinant de mani\u00e8re transparente la simplicit\u00e9 de la gestion des appels et des interactions avec un flux de donn\u00e9es client clair et pr\u00e9cis. Les agents appr\u00e9cieront la nature intuitive du tableau de bord des agents et son interface hautement ergonomique. Vous n&#8217;avez besoin que d&#8217;un ordinateur, d&#8217;un navigateur Web et d&#8217;une connexion Internet pour obtenir un acc\u00e8s imm\u00e9diat au tableau de bord des agents \u00e0 distance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-513b350 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"513b350\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;curve&quot;,&quot;shape_divider_top_negative&quot;:&quot;yes&quot;,&quot;shape_divider_bottom&quot;:&quot;pyramids&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M500,97C126.7,96.3,0.8,19.8,0,0v100l1000,0V1C1000,19.4,873.3,97.8,500,97z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M761.9,40.6L643.1,24L333.9,93.8L0.1,1H0v99h1000V1\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-339caed ot-flex-column-vertical\" data-id=\"339caed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-60121d5 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"60121d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Icons\" x=\"0px\" y=\"0px\" viewBox=\"0 0 512 512\" style=\"enable-background:new 0 0 512 512;\" xml:space=\"preserve\"><style type=\"text\/css\">\t.st0{fill:#CF1D2B;}<\/style><path class=\"st0\" d=\"M192,200v-16c0-22.1-17.9-40-40-40s-40,17.9-40,40v16c0,22.1,17.9,40,40,40S192,222.1,192,200z M128,200v-16  c0-13.3,10.7-24,24-24s24,10.7,24,24v16c0,13.3-10.7,24-24,24S128,213.3,128,200z\"><\/path><path class=\"st0\" d=\"M440,512c4.4,0,8-3.6,8-8V344c0-4.4-3.6-8-8-8H320v-32h56c3.9,0,7.2-2.8,7.9-6.7l16-96c0.7-4.4-2.2-8.5-6.6-9.2  c-0.4-0.1-0.9-0.1-1.3-0.1H248c-3.9,0-7.2,2.8-7.9,6.7l-16,96c-0.7,4.4,2.2,8.5,6.6,9.2c0.4,0.1,0.9,0.1,1.3,0.1h72v32h-36.4  c2.9-4.8,4.4-10.4,4.4-16c0-4.1-3.1-7.5-7.1-8l-68.8-7.6l-37.9-45.5c-1.5-1.8-3.8-2.9-6.1-2.9h-16c-22.1,0-40,17.9-40,40v96  c0,8.7,2.9,17.1,8.2,24H80V280c0-4.4-3.6-8-8-8s-8,3.6-8,8v144c0,4.4,3.6,8,8,8h40v64H88c-4.4,0-8,3.6-8,8s3.6,8,8,8h64  c4.4,0,8-3.6,8-8s-3.6-8-8-8h-24v-64h59.4l36.1,63.2c0.2,0.3,0.3,0.5,0.5,0.8c7.6,10,19.4,16,32,16h24c4.4,0,8-3.6,8-8  c0-1.3-0.3-2.6-0.9-3.8l-62.5-117.5c-0.3-0.6-0.7-1.1-1.1-1.6c-7.6-8.3-18.3-13.1-29.6-13.1H168v-16h264v152  C432,508.4,435.6,512,440,512z M254.8,208h127.8l-13.3,80H241.4L254.8,208z M142.2,299c-2.8-3.5-7.8-4-11.2-1.2  c-3.5,2.8-4,7.8-1.2,11.2l0,0l22.2,27.8V376c0,4.4,3.6,8,8,8h33.8c6.4,0,12.6,2.6,17.1,7.2L266.7,496H256c-7.4,0-14.4-3.4-18.9-9.2  L198.9,420c-1.4-2.5-4.1-4-6.9-4h-56c-13.3,0-24-10.7-24-24v-96c0-13.3,10.7-24,24-24h12.3l37.6,45.1c1.3,1.6,3.2,2.6,5.3,2.8  l63.3,7c-2.7,5.5-8.3,9-14.4,9h-68.2L142.2,299z\"><\/path><path class=\"st0\" d=\"M12.9,206.3L256,18.1l115.1,89.1c3.5,2.7,8.5,2.1,11.2-1.4c1.1-1.4,1.7-3.1,1.7-4.9V64h48v86.5  c0,2.5,1.1,4.8,3.1,6.3l64,49.5c3.5,2.7,8.5,2.1,11.2-1.4s2.1-8.5-1.4-11.2L448,146.6V56c0-4.4-3.6-8-8-8h-64c-4.4,0-8,3.6-8,8v28.6  L260.9,1.7c-2.9-2.2-6.9-2.2-9.8,0l-248,192c-3.5,2.7-4.1,7.7-1.4,11.2S9.4,209,12.9,206.3z\"><\/path><path class=\"st0\" d=\"M320,448c-4.4,0-8,3.6-8,8c0,0.4,0,0.9,0.1,1.3l8,48c0.6,3.9,4,6.7,7.9,6.7h48c3.9,0,7.2-2.8,7.9-6.7l8-48  c0.7-4.4-2.2-8.5-6.6-9.2c-0.4-0.1-0.9-0.1-1.3-0.1h-24v-11.7l20.4-13.6c3.7-2.4,4.8-7.3,2.5-11c-2.4-3.7-7.3-4.8-11-2.5  c-0.1,0.1-0.2,0.1-0.3,0.2l-11.6,7.7V400c0-4.4-3.6-8-8-8s-8,3.6-8,8v17.1l-11.6-7.7c-3.6-2.5-8.6-1.7-11.1,1.9  c-2.5,3.6-1.7,8.6,1.9,11.1c0.1,0.1,0.2,0.1,0.3,0.2l20.4,13.6V448H320z M369.2,496h-34.4l-5.3-32h45.1L369.2,496z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tD\u00e9couvrez les capacit\u00e9s int\u00e9gr\u00e9es de travail \u00e0 domicile\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8a3436 elementor-widget elementor-widget-text-editor\" data-id=\"b8a3436\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Notre logiciel de centre de contact est con\u00e7u pour \u00eatre pleinement op\u00e9rationnel \u00e0 la fois dans un environnement sur site et dans une configuration de travail \u00e0 domicile. De plus, NobelBiz OMNI+ vous permet de d\u00e9placer imm\u00e9diatement des \u00e9quipes enti\u00e8res d&#8217;agents vers un environnement distant et de les ramener au bureau sans interruption du flux de travail.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fb66a48 elementor-section-content-middle elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"fb66a48\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-07cf470 ot-column-items-center ot-flex-column-vertical\" data-id=\"07cf470\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9b92bac elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"9b92bac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chart-pie\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMonitoring complet, un tableau de bord\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<b>Vous ne pouvez am\u00e9liorer que ce que vous mesurez<\/b>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7390ab elementor-widget elementor-widget-text-editor\" data-id=\"c7390ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tirez parti de la puissance des donn\u00e9es avec le moteur de rapports hautement personnalisable OMNI+. <br \/>Obtenez des donn\u00e9es fiables \u00e0 partir de divers outils d&#8217;analyse et de cr\u00e9ation de rapports qui fournissent des informations historiques et en temps r\u00e9el. <br \/>NobelBiz OMNI+ permet de cr\u00e9er des rapports de performance complets et de g\u00e9n\u00e9rer des ensembles de donn\u00e9es exploitables pour am\u00e9liorer constamment vos KPI d&#8217;une campagne \u00e0 l&#8217;autre.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5beee60 ot-column-items-bottom ot-flex-column-vertical\" data-id=\"5beee60\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:2400,&quot;url&quot;:&quot;https:\\\/\\\/nobelbiz.com\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/bg-shape1-home6-e1648236448641.png&quot;}],&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-79d85bd elementor-widget elementor-widget-image\" data-id=\"79d85bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/NobelBiz-Omni-Supervisor-Interface-_-2-1024x576.png\" class=\"attachment-large size-large wp-image-12860\" alt=\"\" srcset=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/NobelBiz-Omni-Supervisor-Interface-_-2-1024x576.png 1024w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/NobelBiz-Omni-Supervisor-Interface-_-2-300x169.png 300w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/NobelBiz-Omni-Supervisor-Interface-_-2-768x432.png 768w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/NobelBiz-Omni-Supervisor-Interface-_-2-1536x864.png 1536w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/NobelBiz-Omni-Supervisor-Interface-_-2.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1726005 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1726005\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;curve&quot;,&quot;shape_divider_top&quot;:&quot;curve&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n    <path class=\"elementor-shape-fill\" d=\"M1000,4.3V0H0v4.3C0.9,23.1,126.7,99.2,500,100S1000,22.7,1000,4.3z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n    <path class=\"elementor-shape-fill\" d=\"M1000,4.3V0H0v4.3C0.9,23.1,126.7,99.2,500,100S1000,22.7,1000,4.3z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4436fba ot-flex-column-vertical\" data-id=\"4436fba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bf7501 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5bf7501\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-buffer\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tNotre Infrastructure\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a2ed10 elementor-widget elementor-widget-text-editor\" data-id=\"9a2ed10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chez NobelBiz, nos efforts dans l&#8217;industrie des centres de contact au cours des 20 derni\u00e8res ann\u00e9es se sont concentr\u00e9s sur l&#8217;am\u00e9lioration des mesures d&#8217;infrastructure globales pour nos clients de centres de contact. Nous combinons un op\u00e9rateur vocal propri\u00e9taire et des solutions logicielles unifi\u00e9es par la technologie d&#8217;int\u00e9gration de la t\u00e9l\u00e9phonie et de l&#8217;informatique (CTI).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a86a78d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a86a78d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-eaa2e7b ot-flex-column-vertical\" data-id=\"eaa2e7b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f4b62f6 elementor-widget elementor-widget-list_menu_item\" data-id=\"f4b62f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"list_menu_item.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t        <div class=\"list-menu-item-wrapper\">\r\n\t        \t<ul class=\"unstyle  no-line\">\r\n\t        \t\t\t        \t\t\t<li>\r\n\t        \t\t\t\t<a href=\"#\"><i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i>\t\t\t\t\t\t\t<span>Instance AWS d\u00e9di\u00e9e<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t        \t\t\t<\/li>\r\n\t        \t\t\t        \t\t\t<li>\r\n\t        \t\t\t\t<a href=\"#\"><i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i>\t\t\t\t\t\t\t<span>Redondance et basculement<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t        \t\t\t<\/li>\r\n\t        \t\t\t        \t\t\t<li>\r\n\t        \t\t\t\t<a href=\"#\"><i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i>\t\t\t\t\t\t\t<span>\u00c9volutif et \u00e9lastique<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t        \t\t\t<\/li>\r\n\t        \t\t\t        \t\t\t<li>\r\n\t        \t\t\t\t<a href=\"#\"><i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i>\t\t\t\t\t\t\t<span>Redondance et basculement r\u00e9gionaux<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t        \t\t\t<\/li>\r\n\t        \t\t\t        \t\t\t<li>\r\n\t        \t\t\t\t<a href=\"#\"><i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i>\t\t\t\t\t\t\t<span>Communication enti\u00e8rement Omnicanale <\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t        \t\t\t<\/li>\r\n\t        \t\t\t        \t<\/ul>\r\n\t        <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5d83681 ot-flex-column-vertical\" data-id=\"5d83681\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-02e37f5 elementor-widget elementor-widget-list_menu_item\" data-id=\"02e37f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"list_menu_item.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t        <div class=\"list-menu-item-wrapper\">\r\n\t        \t<ul class=\"unstyle  no-line\">\r\n\t        \t\t\t        \t\t\t<li>\r\n\t        \t\t\t\t<a href=\"#\"><i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i>\t\t\t\t\t\t\t<span>Architecture multir\u00e9gionale mondiale<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t        \t\t\t<\/li>\r\n\t        \t\t\t        \t\t\t<li>\r\n\t        \t\t\t\t<a href=\"#\"><i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i>\t\t\t\t\t\t\t<span>Enti\u00e8rement 100% bas\u00e9 sur le Web<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t        \t\t\t<\/li>\r\n\t        \t\t\t        \t\t\t<li>\r\n\t        \t\t\t\t<a href=\"#\"><i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i>\t\t\t\t\t\t\t<span>Travaillez de n'importe o\u00f9<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t        \t\t\t<\/li>\r\n\t        \t\t\t        \t\t\t<li>\r\n\t        \t\t\t\t<a href=\"#\"><i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i>\t\t\t\t\t\t\t<span>T\u00e9l\u00e9phonie int\u00e9gr\u00e9e<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t        \t\t\t<\/li>\r\n\t        \t\t\t        \t\t\t<li>\r\n\t        \t\t\t\t<a href=\"#\"><i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i>\t\t\t\t\t\t\t<span>Configuration et gestion faciles<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t        \t\t\t<\/li>\r\n\t        \t\t\t        \t<\/ul>\r\n\t        <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-493984f elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"493984f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-83a2bd1 ot-flex-column-vertical\" data-id=\"83a2bd1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-84981fb elementor-widget elementor-widget-heading\" data-id=\"84981fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Infrastructure<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e4723b elementor-widget elementor-widget-image\" data-id=\"5e4723b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"354\" src=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/sss-e1648230373565-1024x354.png\" class=\"attachment-large size-large wp-image-12656\" alt=\"\" srcset=\"https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/sss-e1648230373565-1024x354.png 1024w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/sss-e1648230373565-300x104.png 300w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/sss-e1648230373565-768x265.png 768w, https:\/\/nobelbiz.com\/wp-content\/uploads\/2022\/03\/sss-e1648230373565.png 1314w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3af654eb elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3af654eb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;waves&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\n\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\n\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\n\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\n\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3de14907\" data-id=\"3de14907\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d10f742 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"d10f742\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-27503601 ot-column-items-top ot-flex-column-vertical\" data-id=\"27503601\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4edf846d elementor-widget elementor-widget-iheading\" data-id=\"4edf846d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iheading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-heading left-align\">\r\n\t\t\t\r\n\t\t\t\t\r\n\r\n\t        \t            <h6 class=\"sub-heading\"><span>CE QUE NOUS OFFRONS<\/span><\/h6>\r\n\t         \r\n\r\n\t        \t        \t<h2 class=\"main-heading\">L'exp\u00e9rience du centre de contact NobelBiz Cloud<\/h2>\r\n\t        \t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7807497a elementor-widget elementor-widget-text-editor\" data-id=\"7807497a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La technologie NobelBiz Cloud Contact Center est bas\u00e9e sur le r\u00e9seau vocal le plus avanc\u00e9 de niveau centre de contact et est prot\u00e9g\u00e9e par une architecture s\u00e9curis\u00e9e. Tout appareil connect\u00e9 \u00e0 Internet peut acc\u00e9der \u00e0 un portail Web qui inclut la gestion des op\u00e9rations, les enregistrements d&#8217;appels de qualit\u00e9 et l&#8217;exp\u00e9rience de l&#8217;agent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76f3e950 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"76f3e950\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/nobelbiz.com\/fr\/omnicanal-centre-de-contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir Plus!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-69a44afc ot-flex-column-vertical\" data-id=\"69a44afc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-656c3dec elementor-widget elementor-widget-iiconbox\" data-id=\"656c3dec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iiconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"icon-box s1\">\r\n\t\t\t<div class=\"bg-s3\"><\/div>\r\n\t\t\t<div class=\"bg-before\"><\/div>\r\n\t\t\t<div class=\"bg-after\"><\/div>\r\n\t\t\t<div class=\"icon-main\">\r\n\t\t        \t\t\t    \r\n\t\t\t    \t\t        <span class=\"flaticon-pie-chart\"><\/span>\t        <\/div>\r\n\t        <div class=\"content-box\">\r\n\t            <h5 class=\"box-title\">Exp\u00e9rience d'agent :<\/h5>\r\n\t            <p>Les applications d'agent et les scripts offrent une meilleure exp\u00e9rience globale gr\u00e2ce \u00e0 l'interface facile \u00e0 utiliser.<\/p>\r\n\t        <\/div>\r\n\t        \t\r\n\t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12da8939 elementor-widget elementor-widget-iiconbox\" data-id=\"12da8939\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iiconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"icon-box s1\">\r\n\t\t\t<div class=\"bg-s3\"><\/div>\r\n\t\t\t<div class=\"bg-before\"><\/div>\r\n\t\t\t<div class=\"bg-after\"><\/div>\r\n\t\t\t<div class=\"icon-main\">\r\n\t\t        \t\t\t    \r\n\t\t\t    \t\t        <span class=\"flaticon-pie-chart-1\"><\/span>\t        <\/div>\r\n\t        <div class=\"content-box\">\r\n\t            <h5 class=\"box-title\">Gestion des op\u00e9rations\u00a0:<\/h5>\r\n\t            <p>Les profils d'utilisateurs, les groupes, la surveillance et les codes d'arr\u00eat sont tous contr\u00f4l\u00e9s via un gestionnaire Web.<\/p>\r\n\t        <\/div>\r\n\t        \t\r\n\t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56c58f94 elementor-widget elementor-widget-iiconbox\" data-id=\"56c58f94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iiconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"icon-box s1\">\r\n\t\t\t<div class=\"bg-s3\"><\/div>\r\n\t\t\t<div class=\"bg-before\"><\/div>\r\n\t\t\t<div class=\"bg-after\"><\/div>\r\n\t\t\t<div class=\"icon-main\">\r\n\t\t        \t\t\t    \r\n\t\t\t    \t\t        <span class=\"flaticon-document\"><\/span>\t        <\/div>\r\n\t        <div class=\"content-box\">\r\n\t            <h5 class=\"box-title\">Des infrastructures qui fonctionnent :<\/h5>\r\n\t            <p>Nous utilisons des mots de passe s\u00e9curis\u00e9s, des adresses IP et un acc\u00e8s FTP pour prot\u00e9ger les dossiers des clients.<\/p>\r\n\t        <\/div>\r\n\t        \t\r\n\t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-261572dc ot-flex-column-vertical\" data-id=\"261572dc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d2fe8f2 elementor-widget elementor-widget-iiconbox\" data-id=\"2d2fe8f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iiconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"icon-box s1\">\r\n\t\t\t<div class=\"bg-s3\"><\/div>\r\n\t\t\t<div class=\"bg-before\"><\/div>\r\n\t\t\t<div class=\"bg-after\"><\/div>\r\n\t\t\t<div class=\"icon-main\">\r\n\t\t        \t\t\t    \r\n\t\t\t    \t\t        <span class=\"flaticon-search-1\"><\/span>\t        <\/div>\r\n\t        <div class=\"content-box\">\r\n\t            <h5 class=\"box-title\">Enregistrement d'appel de haute qualit\u00e9\u00a0:<\/h5>\r\n\t            <p>Configurez les enregistrements d'appels entrants et sortants, recherchez-les et r\u00e9cup\u00e9rez-les.<\/p>\r\n\t        <\/div>\r\n\t        \t\r\n\t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-599e60fc elementor-widget elementor-widget-iiconbox\" data-id=\"599e60fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iiconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"icon-box s1\">\r\n\t\t\t<div class=\"bg-s3\"><\/div>\r\n\t\t\t<div class=\"bg-before\"><\/div>\r\n\t\t\t<div class=\"bg-after\"><\/div>\r\n\t\t\t<div class=\"icon-main\">\r\n\t\t        \t\t\t    \r\n\t\t\t    \t\t        <span class=\"flaticon-coding\"><\/span>\t        <\/div>\r\n\t        <div class=\"content-box\">\r\n\t            <h5 class=\"box-title\">Appels t\u00e9l\u00e9phoniques entrants\u00a0:<\/h5>\r\n\t            <p>Ajoutez des menus, des invites, des balises et un routage vers les scripts IVR\u00a0; Les scripts peuvent \u00eatre li\u00e9s et planifi\u00e9s.<\/p>\r\n\t        <\/div>\r\n\t        \t\r\n\t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26f7f822 elementor-widget elementor-widget-iiconbox\" data-id=\"26f7f822\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iiconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"icon-box s1\">\r\n\t\t\t<div class=\"bg-s3\"><\/div>\r\n\t\t\t<div class=\"bg-before\"><\/div>\r\n\t\t\t<div class=\"bg-after\"><\/div>\r\n\t\t\t<div class=\"icon-main\">\r\n\t\t        \t\t\t    \r\n\t\t\t    \t\t        <span class=\"flaticon-cloud-computing\"><\/span>\t        <\/div>\r\n\t        <div class=\"content-box\">\r\n\t            <h5 class=\"box-title\">Appels sortants:<\/h5>\r\n\t            <p>D\u00e9tection d'appel et gestion de campagne\u00a0; composeurs pr\u00e9dictifs, progressifs et de pr\u00e9visualisation<\/p>\r\n\t        <\/div>\r\n\t        \t\r\n\t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d0ff6a5 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"d0ff6a5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-82b2ec2 ot-flex-column-vertical\" data-id=\"82b2ec2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3745281 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3745281\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5928448 ot-column-items-center ot-flex-column-vertical\" data-id=\"5928448\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-058dfed elementor-widget elementor-widget-heading\" data-id=\"058dfed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrez le centre de contact cloud pour les entreprises innovantes.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4f34d7 elementor-widget elementor-widget-text-editor\" data-id=\"e4f34d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Demandez une d\u00e9mo gratuite. Nous vous aiderons \u00e0 cr\u00e9er votre centre de contact. Aujourd\u2019hui.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8c68ded ot-column-items-center ot-flex-column-vertical\" data-id=\"8c68ded\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a955098 pp-gravity-form-button-auto pp-gravity-form-pagination-buttons-auto elementor-widget elementor-widget-global elementor-global-19731 elementor-widget-pp-gravity-forms\" data-id=\"a955098\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pp-gravity-forms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"pp-contact-form pp-gravity-form labels-hide\">\n\t\t\t\t\t\t\t\t\t\t<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar 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