First Contact Podcast | Season 2 | Episode 5 CCaaS and The Challenges of Cloud Migration, with Frank Wassenbergh Ccaas and The Challenges of Cloud Migration, with Frank Wassenberghhttps://nobelbiz.com/wp-content/uploads/2020/04/christian-montes.png HOST Christian Montes Executive Director of Sales PGlmcmFtZSB0aXRsZT0iQ0NhYVMgYW5kIFRoZSBDaGFsbGVuZ2VzIG9mIENsb3VkIE1pZ3JhdGlvbjogRnJhbmsgV2Fzc2VuYmVyZ2giIGFsbG93dHJhbnNwYXJlbmN5PSJ0cnVlIiBoZWlnaHQ9IjE1MCIgd2lkdGg9IjEwMCUiIHN0eWxlPSJib3JkZXI6IG5vbmU7IG1pbi13aWR0aDogbWluKDEwMCUsIDQzMHB4KTsiIHNjcm9sbGluZz0ibm8iIGRhdGEtbmFtZT0icGItaWZyYW1lLXBsYXllciIgc3JjPSJodHRwczovL3d3dy5wb2RiZWFuLmNvbS9wbGF5ZXItdjIvP2k9Z3lzc2EtMTA2MjkzOC1wYiZmcm9tPXBiNmFkbWluJnNoYXJlPTEmZG93bmxvYWQ9MSZydGw9MCZmb250cz1BcmlhbCZza2luPTEmYnRuLXNraW49OSI+PC9pZnJhbWU+ Our guest for this episode is Frank Wassenberg, a seasoned expert of the Call Center world. With over 18 years of experience as a CCaas practice, CX podcaster and tech expert, Frank is sharing his practical knowledge and insights on the numerous advantages of CCaas migration and the challenges it involves. https://nobelbiz.com/wp-content/uploads/2021/06/frank-150x150.png GUEST Frank Wassenbergh CCaaS Practice Leader & Managing Partner at Cloudlinx Explore more from this episode... Video Being a Salesperson in the Contact Center Space In doing what’s right for the client, sometimes you have to see if there’s a good fit for the product you’re selling. From operational complexities of change management to organized lists and updated CRM, listen in and find out Frank’s POV on the sale process and what values he applies to a successful project. Video + Article Benefits of Migrating On-Premise Call Centers to the Cloud When looking at the Call Center industry, there’s never been a better time to get your head in the cloud. Going from a premise to a cloud system can be a tough transition, but if you start with asking the right questions, the end benefits will not take long in showing up. Video + Article Call Center Migration Plan Once you've concluded that there are clear advantages in moving to a cloud call center, it's best to have a plan set in place. Regarding management and implementation, you definitely want a smooth transition as possible. Frank is laying down and exploring some of the best practices to make this happen. Tune in and find out more! Video Managing CCaaS Expectations vs Reality If technology becomes an impediment instead of support and enhancement to business goals, it is useless. Before setting the right goals, you have to align the culture and the people, but in the end technology is just the vehicle you use. How you use it is actually more important. Video The Advantage of Contact Centers: Learning from Every Industry For the most part in this space, some processes are pretty straightforward, but others are transferable between industries. Frank thinks there is a major learning advantage and has an insightful example for this. Video CCaaS Is the New UCaaS - Times Change, the Discussions Remain The topic of UCaas vs CCaas leads the way to some of the hot topics in the Call Center Industry, mostly because enterprises have a lot of options for software solutions nowadays. But is CCaas the new Ucaas? Video Horror Stories in Call Center Migration Frank uses his experience in the industry to talk about different scenarios where migration can go wrong and some advice in easing the burden of IT and management for implementation. MORE PODCAST EPISODES FROM THE CONTACT CENTER INDUSTRY... Let's Get to Work and Make Your Contact Center Better!