Local caller ID is one of those things that few people tell you about when you enter the contact center industry. We're here with insider info on how contact rates and conversions change once you switch to using local numbers.
When productivity is sluggish and employee satisfaction is on the low side, kick-start your agents' mornings through these undeniably game-changing insider tips. Here's a breakdown of how to make everyone happy, the smart way!
Since the TRACED Act is set to pass the Senate and become law early in 2020, we're looking at what steps you and your business can take to maintain the same level of compliance throughout!
by Karl Walder | EVP of Innovations | June 7, 2019 Under new proposed rules, debt collectors would be able to call up to only seven times a week; and can use text, email, and private message to try and obtain payments. On Tuesday, the Consumer Financial Protection Bureau (CFPB) announced a [...]
The number one struggle of every up-and-coming contact center is staying TCPA compliant while keeping the contact rates up and the goal on first call resolutions. We're bringing you the latest on how to do that!
by Karl Walder, EVP of Innovation | June 4, 2019 The TRACED Act reflects FCC Chairman Ajit Pai's main priority to combat illegal robocalls and spoofing. Another ruling authorized the creation of a reassigned number database to reduce calls made to the wrong consumer. This ruling means carriers could continue to block spam Robotexts. The [...]
NobelBiz takes over the controls of Nex Interactive, a leading manufacturer of Hosted Contact Center Cloud Based Systems. Just weeks ago, NobelBiz announced their preparation for an important contact center industry acquisition. “Since that time, all final details were confirmed as an ‘all systems go’,” said NobelBiz Executive, Tim Tinnel, who oversees the assimilation [...]
Karl Walder | Vice President of Innovation at NobelBiz® | Contact Center Technology Company Published on April 1, 2019 | EINPresswire.com With the New Season, NobelBiz® Springs into Action as it Prepares Contact Centers for Major Announcement NobelBiz®, the nation’s leading combined contact center telco carrier and technology telephony provider, renowned for its LocalTouch® contact optimization services, today revealed [...]
Karl Walder | Vice President of Innovation at NobelBiz® | Contact Center Technology Company Published on March 31, 2019 Navigating the Contact Center Ecosystem and evaluating the products/services they offer can leave you confused and uncertain about whether or not they are the best fit to support your business. Additionally, it can make it even more difficult to understand [...]
Karl Walder | Vice President of Innovation at NobelBiz® | Contact Center Technology Company Published on March 18, 2019 In today's Contact Center Ecosystem it can be overwhelming determining which service provider will be able to offer a product to fit your needs. Here are a few basic questions to ask yourself when evaluating your current service provider and [...]