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5 December 5, 2019

Does Local Caller ID Increase Conversion Rates? | The Stupid-Simple Guide

2020-01-17T00:35:26-07:00

Local caller ID is one of those things that few people tell you about when you enter the contact center industry. We're here with insider info on how contact rates and conversions change once you switch to using local numbers.

Does Local Caller ID Increase Conversion Rates? | The Stupid-Simple Guide2020-01-17T00:35:26-07:00
29 November 29, 2019

How to Inspire Your Customer Service Agents First Thing in the Morning

2020-01-28T03:03:29-07:00

When productivity is sluggish and employee satisfaction is on the low side, kick-start your agents' mornings through these undeniably game-changing insider tips. Here's a breakdown of how to make everyone happy, the smart way!

How to Inspire Your Customer Service Agents First Thing in the Morning2020-01-28T03:03:29-07:00
7 June 7, 2019

New Legislation Calls For New Rules

2019-11-29T05:18:21-07:00

by Karl Walder | EVP of Innovations | June 7, 2019 Under new proposed rules, debt collectors would be able to call up to only seven times a week; and can use text, email, and private message to try and obtain payments. On Tuesday,  the Consumer Financial Protection Bureau (CFPB) announced a [...]

New Legislation Calls For New Rules2019-11-29T05:18:21-07:00
5 June 5, 2019

How Does a Legitimate Business Keep Their Contact Rates Up?

2019-12-19T00:08:22-07:00

The number one struggle of every up-and-coming contact center is staying TCPA compliant while keeping the contact rates up and the goal on first call resolutions. We're bringing you the latest on how to do that!

How Does a Legitimate Business Keep Their Contact Rates Up?2019-12-19T00:08:22-07:00
4 June 4, 2019

Finally. Some Relief From Robocalls.

2019-11-29T05:15:21-07:00

by Karl Walder, EVP of Innovation | June 4, 2019 The TRACED Act reflects FCC Chairman Ajit Pai's main priority to combat illegal robocalls and spoofing.  Another ruling authorized the creation of a reassigned number database to reduce calls made to the wrong consumer. This ruling means carriers could continue to block spam Robotexts. The [...]

Finally. Some Relief From Robocalls.2019-11-29T05:15:21-07:00
24 April 24, 2019

NOBELBIZ CONFIRMS THIS WEEK’S ACQUISITION OF NEX INTERACTIVE

2019-11-29T05:20:43-07:00

NobelBiz takes over the controls of Nex Interactive, a leading manufacturer of Hosted Contact Center Cloud Based Systems. Just weeks ago, NobelBiz announced their preparation for an important contact center industry acquisition. “Since that time, all final details were confirmed as an ‘all systems go’,” said NobelBiz Executive, Tim Tinnel, who oversees the assimilation [...]

NOBELBIZ CONFIRMS THIS WEEK’S ACQUISITION OF NEX INTERACTIVE2019-11-29T05:20:43-07:00
4 April 4, 2019

NobelBiz® Takes to the Forefront of Contact Center Hosted/Cloud Technologies

2019-04-04T10:51:16-07:00

Karl Walder | Vice President of Innovation at NobelBiz® | Contact Center Technology Company Published on April 1, 2019 | EINPresswire.com With the New Season, NobelBiz® Springs into Action as it Prepares Contact Centers for Major Announcement NobelBiz®, the nation’s leading combined contact center telco carrier and technology telephony provider, renowned for its LocalTouch® contact optimization services, today revealed [...]

NobelBiz® Takes to the Forefront of Contact Center Hosted/Cloud Technologies2019-04-04T10:51:16-07:00
31 March 31, 2019

Is Your Contact Center Technology Provider Meeting Your Needs?

2019-03-31T18:33:59-07:00

Karl Walder | Vice President of Innovation at NobelBiz® | Contact Center Technology Company Published on March 31, 2019 Navigating the Contact Center Ecosystem and evaluating the products/services they offer can leave you confused and uncertain about whether or not they are the best fit to support your business. Additionally, it can make it even more difficult to understand [...]

Is Your Contact Center Technology Provider Meeting Your Needs?2019-03-31T18:33:59-07:00
18 March 18, 2019

Are you with the right Contact Center Solution Provider?

2019-03-18T16:29:18-07:00

Karl Walder | Vice President of Innovation at NobelBiz® | Contact Center Technology Company Published on March 18, 2019 In today's Contact Center Ecosystem it can be overwhelming determining which service provider will be able to offer a product to fit your needs. Here are a few basic questions to ask yourself when evaluating your current service provider and [...]

Are you with the right Contact Center Solution Provider?2019-03-18T16:29:18-07:00