A new report unveils just how much how social media affects customer support and how consumers are gravitating towards their preferred platforms in order to interact with the brands they need support from. It's a huge shift in the industry - are you ready?
Taking a look at the roots of the rise in illegal robocalls and analyzing all possible solutions.
More and more companies are deciding to adopt a permanent work from home policy. What are the main drivers? Advantages? Disadvantages? Find out now!
Market predictions show a steady 3% growth in the Contact industry by 2023 thanks to high-tech solutions that are bringing the industry in the virtual age.
There was a total of 52,458 scam reports in the first 5 months of 2020 with a total fraud loss of $38.59M. Current events are only fueling more scams ahead.
Survey Shows Voice Is Still Alive and Remains Preferential Means of Communication for American ConsumersLidia Bertesteanu2020-09-29T12:48:00+03:00
A considerable part of American consumers still prefers using voice over any other mean of communication when contacting a contact center.
Despite the pandemic, or possibly hastened and emboldened by it, the FCC is doubling down on regulation in accordance with the TRACED Act - in part allowing for monetary forfeiture without warning. See what else is new right now!
A new study sheds some much-needed light over how robocalls are affecting day to day life in the US, which is especially relevant right now during the Coronavirus Pandemic. It seems scammers are profiting from the crisis.
It seems Congress can almost unanimously agree on something - their bipartisan hate for spam calls. In a recent crackdown on this type of scammers, the TRACED Act passed the House, Senate, and was signed into law. Learn what it's about here!
In December 2019, Gov. Cuomo signed a bill into law prohibiting unsolicited sales calls during state-wide emergencies. A state of emergency regarding the novel Coronavirus (COVID-19) was declared March 7, 2020.