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24 August 24, 2020

80% of Customers Engage with Brands on Social Media. What Are You Waiting for?

2020-08-24T14:12:59+03:00

A new report unveils just how much how social media affects customer support and how consumers are gravitating towards their preferred platforms in order to interact with the brands they need support from. It's a huge shift in the industry - are you ready?

80% of Customers Engage with Brands on Social Media. What Are You Waiting for?2020-08-24T14:12:59+03:00
26 May 26, 2020

Survey Shows Voice Is Still Alive and Remains Preferential Means of Communication for American Consumers

2020-09-29T12:48:00+03:00

A considerable part of American consumers still prefers using voice over any other mean of communication when contacting a contact center.

Survey Shows Voice Is Still Alive and Remains Preferential Means of Communication for American Consumers2020-09-29T12:48:00+03:00
18 May 18, 2020

TRACED Act Update | FCC Hard at Work with New Regulations against Robocalls

2020-05-18T06:20:57+03:00

Despite the pandemic, or possibly hastened and emboldened by it, the FCC is doubling down on regulation in accordance with the TRACED Act - in part allowing for monetary forfeiture without warning. See what else is new right now!

TRACED Act Update | FCC Hard at Work with New Regulations against Robocalls2020-05-18T06:20:57+03:00
14 April 14, 2020

Billions of Scam Calls Hit Vulnerable Americans in Social Isolation

2020-04-14T08:26:59+03:00

A new study sheds some much-needed light over how robocalls are affecting day to day life in the US, which is especially relevant right now during the Coronavirus Pandemic. It seems scammers are profiting from the crisis.

Billions of Scam Calls Hit Vulnerable Americans in Social Isolation2020-04-14T08:26:59+03:00
11 March 11, 2020

What Is The TRACED Act? Should Your Business Be Worried?

2020-04-14T08:29:09+03:00

It seems Congress can almost unanimously agree on something - their bipartisan hate for spam calls. In a recent crackdown on this type of scammers, the TRACED Act passed the House, Senate, and was signed into law. Learn what it's about here!

What Is The TRACED Act? Should Your Business Be Worried?2020-04-14T08:29:09+03:00
10 March 10, 2020

New York Sales Calls Prohibited During Coronavirus State of Emergency

2020-09-09T11:00:43+03:00

In December 2019, Gov. Cuomo signed a bill into law prohibiting unsolicited sales calls during state-wide emergencies. A state of emergency regarding the novel Coronavirus (COVID-19) was declared March 7, 2020.

New York Sales Calls Prohibited During Coronavirus State of Emergency2020-09-09T11:00:43+03:00
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