A place where we gather the most important and up-to-date info on the contact center world. We put call center news in one place for easy reading!

27 January 27, 2020

STUDY: 78% of Consumers Say Their Opinions Permanently Change after Just One Contact Center Intraction

2020-01-28T06:26:58-07:00

In a move to keep call center jobs from leaving the state, New York Gov. Andrew Cuomo signed a law specifically designed to deter employers thinking of moving their business to other countries or even to other states.

STUDY: 78% of Consumers Say Their Opinions Permanently Change after Just One Contact Center Intraction2020-01-28T06:26:58-07:00
13 January 13, 2020

New York Introduces Law Protecting Call Center Jobs

2020-01-14T23:52:25-07:00

In a move to keep call center jobs from leaving the state, New York Gov. Andrew Cuomo signed a law specifically designed to deter employers thinking of moving their business to other countries or even to other states.

New York Introduces Law Protecting Call Center Jobs2020-01-14T23:52:25-07:00
7 January 7, 2020

Bipartisan Robocall Crackdown – Should You Be Worried?

2020-01-08T23:53:52-07:00

It seems Congress can almost unanimously agree on something - their bipartisan hate for spam calls. In a recent crackdown on this type of scammers, the TRACED Act passed the House, Senate, and was signed into law. Learn what it's about here!

Bipartisan Robocall Crackdown – Should You Be Worried?2020-01-08T23:53:52-07:00
23 December 23, 2019

With 54.6 Billion Scam Calls in 2019, Trust Is Going Down

2020-01-17T00:35:17-07:00

A new study reports Americans answering just 47% of calls as a result of declining trust in the ecosystem. With a growth of 108% in robocalls over 2019, it’s time to ask: what next? What do we do as an industry? How is your business going to keep up?

With 54.6 Billion Scam Calls in 2019, Trust Is Going Down2020-01-17T00:35:17-07:00