Why are call centers still working in offices? There are complex reasons there but here's why they need to make the switch to remote as soon as possible! We took a look at how and why executives are putting off making the ultimate decision to work from home.

It seems Congress can almost unanimously agree on something - their bipartisan hate for spam calls. In a recent crackdown on this type of scammers, the TRACED Act passed the House, Senate, and was signed into law. Learn what it's about here!

In December 2019, Gov. Cuomo signed a bill into law prohibiting unsolicited sales calls during state-wide emergencies. A state of emergency regarding the novel Coronavirus (COVID-19) was declared March 7, 2020.

Several recent studies show the contact center market will grow significantly in the following years. We took a close look at the findings and at what we're seeing on our end at NobelBiz. Stay up to date with the latest industry reports here.

The FCC is stepping up its game after the bipartisan TRACED Act essentialy commanded it to take more significant action in protecting consumers and prosecuting robocalls. The new $13 million fine seems to be just the first step in a series of measures the FCC will take in the near future.

In a move to keep call center jobs from leaving the state, New York Gov. Andrew Cuomo signed a law specifically designed to deter employers thinking of moving their business to other countries or even to other states.

In a move to keep call center jobs from leaving the state, New York Gov. Andrew Cuomo signed a law specifically designed to deter employers thinking of moving their business to other countries or even to other states.

A new study reports Americans answering just 47% of calls as a result of declining trust in the ecosystem. With a growth of 108% in robocalls over 2019, it’s time to ask: what next? What do we do as an industry? How is your business going to keep up?