A place where we gather the most important and up-to-date info on the contact center world. We put call center news in one place for easy reading!

7 April 7, 2020

Why Are Some Call Centers Refusing to Work from Home?

2020-04-07T07:21:37-06:00

Why are call centers still working in offices? There are complex reasons there but here's why they need to make the switch to remote as soon as possible! We took a look at how and why executives are putting off making the ultimate decision to work from home.

Why Are Some Call Centers Refusing to Work from Home?2020-04-07T07:21:37-06:00
11 March 11, 2020

What Is The TRACED Act? Should Your Business Be Worried?

2020-03-11T06:23:02-06:00

It seems Congress can almost unanimously agree on something - their bipartisan hate for spam calls. In a recent crackdown on this type of scammers, the TRACED Act passed the House, Senate, and was signed into law. Learn what it's about here!

What Is The TRACED Act? Should Your Business Be Worried?2020-03-11T06:23:02-06:00
10 March 10, 2020

New York Sales Calls Prohibited During Coronavirus State of Emergency

2020-03-13T02:28:36-06:00

In December 2019, Gov. Cuomo signed a bill into law prohibiting unsolicited sales calls during state-wide emergencies. A state of emergency regarding the novel Coronavirus (COVID-19) was declared March 7, 2020.

New York Sales Calls Prohibited During Coronavirus State of Emergency2020-03-13T02:28:36-06:00
3 March 3, 2020

Contact Centers to Show Staggering $6 Billion Growth by 2024

2020-03-03T03:16:55-07:00

Several recent studies show the contact center market will grow significantly in the following years. We took a close look at the findings and at what we're seeing on our end at NobelBiz. Stay up to date with the latest industry reports here.

Contact Centers to Show Staggering $6 Billion Growth by 20242020-03-03T03:16:55-07:00
4 February 4, 2020

FCC Stepping Up: $13 Million Fine for Illegal Spoofed Calls

2020-03-03T03:17:10-07:00

The FCC is stepping up its game after the bipartisan TRACED Act essentialy commanded it to take more significant action in protecting consumers and prosecuting robocalls. The new $13 million fine seems to be just the first step in a series of measures the FCC will take in the near future.

FCC Stepping Up: $13 Million Fine for Illegal Spoofed Calls2020-03-03T03:17:10-07:00
27 January 27, 2020

STUDY: 78% of Consumers Say Their Opinions Permanently Change after Just One Contact Center Interaction

2020-03-20T03:45:12-06:00

In a move to keep call center jobs from leaving the state, New York Gov. Andrew Cuomo signed a law specifically designed to deter employers thinking of moving their business to other countries or even to other states.

STUDY: 78% of Consumers Say Their Opinions Permanently Change after Just One Contact Center Interaction2020-03-20T03:45:12-06:00
13 January 13, 2020

New York Introduces Law Protecting Call Center Jobs

2020-01-14T23:52:25-07:00

In a move to keep call center jobs from leaving the state, New York Gov. Andrew Cuomo signed a law specifically designed to deter employers thinking of moving their business to other countries or even to other states.

New York Introduces Law Protecting Call Center Jobs2020-01-14T23:52:25-07:00
23 December 23, 2019

With 54.6 Billion Scam Calls in 2019, Trust Is Going Down

2020-01-17T00:35:17-07:00

A new study reports Americans answering just 47% of calls as a result of declining trust in the ecosystem. With a growth of 108% in robocalls over 2019, it’s time to ask: what next? What do we do as an industry? How is your business going to keep up?

With 54.6 Billion Scam Calls in 2019, Trust Is Going Down2020-01-17T00:35:17-07:00