Gary Pudles is considered a ‘serial entrepreneur’ in the vast business world. Find out more about his life journey in this remarkable discussion about acquisition, downturn, morale and much more!
How to incorporate process, technology and culture after making an acquisition? Listen to Gary's advice, both from his success and failures, on how to successfully integrate and maintain a healthy company culture.
Gary has a straightforward explanation on how important it is to have an aligned goal when aquiring a new company. In his opinion, business acquisition is much more than a financial decision and a desire for company growth.
To ensure business continuity, sometimes you have to compromise and make the toughest decisions. When facing a period of business downturn, it's important to follow these steps for a successful management.
In his work with Connect Direct, Gary has helped bring customer service solutions and jobs to the deaf community. Find out what services are they offering and what is the goal behind this amazing partnership.
How to maintain a healthy company culture after a period of downsizing? Gary is sharing with us some ways of boosting morale after layoffs and tips for managing these actions on both sides, with a minimum of side effects.
Dialing technologies are a must-have tools for any contact center running phonecampaigns. These tools typically offer three modes of campaign management - contact preview, progressive and predictive - as well as a number of options aimed at increasing the level reachability. But what can each dialier offer to your organization ?
Creating a bulletproof business plan in times of great financial distress, like the one we are in at the moment, takes vision and strategic thinking and, above all, experience. This is why listening to a seasoned CEO like Steve Bederman is probably the first thing you should do.
Steve Bederman closes the 1st podcast episode of Season 2 with a few thoughts on what the future holds on a personal and professional level: envisioning a post-pandemic life, the launch of two new books, travel plans and business continuity for NobelBiz.
Going into 2021, we can foresee a few things in the contact center space that will remain in plain focus: a seamless customer journey, personalized customer experiences, relationship and agent empowerment.