29 May 29, 2020

VIDEO: How to Fix a Toxic Workplace, with Jim Rembach

2020-05-29T01:20:03-06:00

Toxic workplace culture is a likely threat in many workplaces - no matter whether it's a call center or any other business. We talked with Jim Rembach, a longtime business leader and certified emotional intelligence specialist about how it can be fixed!

VIDEO: How to Fix a Toxic Workplace, with Jim Rembach2020-05-29T01:20:03-06:00
29 May 29, 2020

VIDEO: The Role of Emotional Intelligence in Management, with Jim Rembach

2020-05-29T01:19:43-06:00

As a certified emotional intelligence expert, Jim Rembach is uniquely qualified to talk about the importance of emotional intelligence in management and how it can make or break your contact center, or just any business in general!

VIDEO: The Role of Emotional Intelligence in Management, with Jim Rembach2020-05-29T01:19:43-06:00
29 May 29, 2020

VIDEO: How to Pick Yourself Up: Rising from the Ashes of Despair, with Jim Rembach

2020-05-29T01:19:26-06:00

During our podcast talk, Jim Rembach mentioned that his career has been filled with moments where he had to rise from the ashes of despair? What does that mean? Learn how to pick yourself up and move forward even in the worse situations.

VIDEO: How to Pick Yourself Up: Rising from the Ashes of Despair, with Jim Rembach2020-05-29T01:19:26-06:00
5 May 5, 2020

How Remote Work Redefines Water Cooler Talks and Employee Engagement

2020-05-19T03:32:11-06:00

Business continuity strategies during COVID 19 take into account how rapidly industries are changing in terms of IT and WFH solutions. More expert insights and frank talk based on actual customer experiences from international agencies inside!

How Remote Work Redefines Water Cooler Talks and Employee Engagement2020-05-19T03:32:11-06:00
24 April 24, 2020

10 Business Continuity Insights During COVID-19 from Christa Heibel, Top Business Consultant

2020-05-28T03:09:32-06:00

Business continuity strategies during COVID 19 take into account how rapidly industries are changing in terms of IT and WFH solutions. More expert insights and frank talk based on actual customer experiences from international agencies inside!

10 Business Continuity Insights During COVID-19 from Christa Heibel, Top Business Consultant2020-05-28T03:09:32-06:00
24 April 24, 2020

VIDEO: Crisis Leadership and Mindset in Business, with Christa Heibel

2020-04-29T07:36:05-06:00

This is First Contact: Stories of the Call Center. In episode 4, we talk with Christa Heibel, Founder & CEO of CH Consulting about how she manages to consult businesses in the call center industry in times of crisis.

VIDEO: Crisis Leadership and Mindset in Business, with Christa Heibel2020-04-29T07:36:05-06:00
7 April 7, 2020

How to Lead During a Crisis: Learn Why Health Culture Matters

2020-04-30T05:04:58-06:00

The Culture of Health is one of the essential must-haves in crisis management, as Contact Centers must quickly evaluate the risks, the problems and the solutions regarding how coronavirus affects their business and employees.

How to Lead During a Crisis: Learn Why Health Culture Matters2020-04-30T05:04:58-06:00
20 March 20, 2020

VIDEO: How to Make Better Business Decisions that Drive You

2020-04-29T07:37:37-06:00

Cathy Karabetsos is President and CEO of QCSS and a mother of seven. See how she manages the decision-making in her business that led her to have one of the most successful companies on the global contact center market.

VIDEO: How to Make Better Business Decisions that Drive You2020-04-29T07:37:37-06:00