This is First Contact: Stories of the Call Center. In episode 5, we talk with Jim Rembach, President of CX Global Media, and host of the Fast Leader podcast about how emotional intelligence can shape a business leader in the contact center world.
Toxic workplace culture is a likely threat in many workplaces - no matter whether it's a call center or any other business. We talked with Jim Rembach, a longtime business leader and certified emotional intelligence specialist about how it can be fixed!
As a certified emotional intelligence expert, Jim Rembach is uniquely qualified to talk about the importance of emotional intelligence in management and how it can make or break your contact center, or just any business in general!
During our podcast talk, Jim Rembach mentioned that his career has been filled with moments where he had to rise from the ashes of despair? What does that mean? Learn how to pick yourself up and move forward even in the worse situations.
Business continuity strategies during COVID 19 take into account how rapidly industries are changing in terms of IT and WFH solutions. More expert insights and frank talk based on actual customer experiences from international agencies inside!
Business continuity strategies during COVID 19 take into account how rapidly industries are changing in terms of IT and WFH solutions. More expert insights and frank talk based on actual customer experiences from international agencies inside!
This is First Contact: Stories of the Call Center. In episode 4, we talk with Christa Heibel, Founder & CEO of CH Consulting about how she manages to consult businesses in the call center industry in times of crisis.
This is First Contact: Stories of the Call Center. In episode 4, we talk with Christa Heibel, Founder & CEO of CH Consulting about how she manages to consult businesses in the call center industry in times of crisis.
The Culture of Health is one of the essential must-haves in crisis management, as Contact Centers must quickly evaluate the risks, the problems and the solutions regarding how coronavirus affects their business and employees.
Cathy Karabetsos is President and CEO of QCSS and a mother of seven. See how she manages the decision-making in her business that led her to have one of the most successful companies on the global contact center market.
