25 September 25, 2020

VIDEO: Let’s Empower More Women in the Contact Center Space

2020-09-25T12:59:43+03:00

This is First Contact: Stories of the Call Center. In episode 9, we sit down with Nancy Munro to talk about her impressive career as a contact center simulation software developer and how she approaches the topic of simulation training in the contact center space.

VIDEO: Let’s Empower More Women in the Contact Center Space2020-09-25T12:59:43+03:00
25 September 25, 2020

Exploring Human Voice and Simulation Training: Nancy Munro

2020-09-25T12:59:26+03:00

This is First Contact: Stories of the Call Center. In episode 9, we sit down with Nancy Munro to talk about her impressive career as a contact center simulation software developer and how she approaches the topic of simulation training in the contact center space.

Exploring Human Voice and Simulation Training: Nancy Munro2020-09-25T12:59:26+03:00
26 August 26, 2020

Steve Bederman: My Job Is to Always Be in Management Mode

2020-08-26T17:23:50+03:00

Recently, Steve Bederman was invited on Fernando Corona's Sage Executive podcast where he talked about his management technique and how NobelBiz started out. Join us in this exciting and illuminating discussion.

Steve Bederman: My Job Is to Always Be in Management Mode2020-08-26T17:23:50+03:00
21 August 21, 2020

The Lifelong Dream of Customer Support: Roy Atkinson

2020-08-21T10:42:03+03:00

This is First Contact: Stories of the Call Center. In episode 8, we talk with Roy Atkinson about his extensive career that spanned all sorts of jobs, but overall centered on delivering the excellent customer support that people need to them.

The Lifelong Dream of Customer Support: Roy Atkinson2020-08-21T10:42:03+03:00
21 August 21, 2020

VIDEO: How to Communicate the Value of Customer Experience?

2020-08-21T10:41:41+03:00

This is First Contact: Stories of the Call Center. In episode 8, we talk with Roy Atkinson about his extensive career that spanned all sorts of jobs, but overall centered on delivering the excellent customer support that people need to them.

VIDEO: How to Communicate the Value of Customer Experience?2020-08-21T10:41:41+03:00
21 August 21, 2020

VIDEO: Why Companies Are Prioritizing CX During a Pandemic

2020-08-21T10:41:33+03:00

This is First Contact: Stories of the Call Center. In episode 8, we talk with Roy Atkinson about his extensive career that spanned all sorts of jobs, but overall centered on delivering the excellent customer support that people need to them.

VIDEO: Why Companies Are Prioritizing CX During a Pandemic2020-08-21T10:41:33+03:00