This is First Contact: Stories of the Call Center. In episode 9, we sit down with Nancy Munro to talk about her impressive career as a contact center simulation software developer and how she approaches the topic of simulation training in the contact center space.

This is First Contact: Stories of the Call Center. In episode 9, we sit down with Nancy Munro to talk about her impressive career as a contact center simulation software developer and how she approaches the topic of simulation training in the contact center space.

Recently, Steve Bederman was invited on Fernando Corona's Sage Executive podcast where he talked about his management technique and how NobelBiz started out. Join us in this exciting and illuminating discussion.

This is First Contact: Stories of the Call Center. In episode 8, we talk with Roy Atkinson about his extensive career that spanned all sorts of jobs, but overall centered on delivering the excellent customer support that people need to them.

This is First Contact: Stories of the Call Center. In episode 8, we talk with Roy Atkinson about his extensive career that spanned all sorts of jobs, but overall centered on delivering the excellent customer support that people need to them.

This is First Contact: Stories of the Call Center. In episode 8, we talk with Roy Atkinson about his extensive career that spanned all sorts of jobs, but overall centered on delivering the excellent customer support that people need to them.

Change management means being prepared to implement changes into your organization on different levels. Whether that’s IT or organizational, Roy Atkinson will explain how it works. Go in to understand why you need a clear change management process in your business.

This is First Contact: Stories of the Call Center. In episode 8, we talk with Roy Atkinson about his extensive career that spanned all sorts of jobs, but overall centered on delivering the excellent customer support that people need to them.

A model of contact center productivity based on advice from some of the top leaders in the market. Learn how to manage a call center efficiently in 4 steps: people, management, culture, and operations.

This is First Contact: Stories of the Call Center. In episode 7, we talk with Thomas Laird about growing up in a call center, running a BPO today, and all the complex operations that need to take place to ensure you deliver the best support you can!