Let's look at how a predictive dialer works, what it is, and its purpose within a call center environment. We look at the algorithm and its benefits for most call center operations and how it can significantly increase the KPIs of an outbound team.
DNIS stands for Dialed Number Identification Service. It is used in telecom to help call receivers and call dialers, and increase call center productivity and efficiency. By using DNIS, you can enhance call center metrics and first call resolution rates. Read the entire explanation here!
An overview of how the caller name delivery system functions, what the requirements are for caller name presentation, and some known issues with the system. If you have any other questions, do not hesitate to contact us in the comments of this article.
SHAKEN STIR implementation is taking the world of contact centers by storm. NobelBiz and its products are here and they're ready to work with our clients towards full attestation!
Working from home in a call center is confusing, but we're clearing that up with a call center work from home troubleshooting list of issues and solutions! We put every possible issue plus a few suggestions for managers and supervisors.
Ensure that you meet the call center system requirements. Minimum specifications for most call center software: CPU: i3, good internet, 4GB ram, and more. Read the entire specification list (including network and software phone) inside.
STIR SHAKEN is a series of protocols and procedures that help carriers validate the authenticity and legitimacy of a call. We've talked with our team and compiled an article addressing the most common and valid concerns our customers have about SHAKEN STIR.