SHAKEN STIR implementation is taking the world of contact centers by storm. NobelBiz and its products are here and they're ready to work with our clients towards full attestation!
Working from home in a call center is confusing, but we're clearing that up with a call center work from home troubleshooting list of issues and solutions! We put every possible issue plus a few suggestions for managers and supervisors.
Ensure that you meet the call center system requirements. Minimum specifications for most call center software: CPU: i3, good internet, 4GB ram, and more. Read the entire specification list (including network and software phone) inside.
STIR SHAKEN is a series of protocols and procedures that help carriers validate the authenticity and legitimacy of a call. We've talked with our team and compiled an article addressing the most common and valid concerns our customers have about SHAKEN STIR.