26 August 26, 2020

What Is DNIS in Telecom and How Does It Work?

2020-08-26T13:33:34+03:00

DNIS stands for Dialed Number Identification Service. It is used in telecom to help call receivers and call dialers, and increase call center productivity and efficiency. By using DNIS, you can enhance call center metrics and first call resolution rates. Read the entire explanation here!

What Is DNIS in Telecom and How Does It Work?2020-08-26T13:33:34+03:00
26 June 26, 2020

How Caller Name Delivery Works + Requirements

2020-06-26T04:51:15+03:00

An overview of how the caller name delivery system functions, what the requirements are for caller name presentation, and some known issues with the system. If you have any other questions, do not hesitate to contact us in the comments of this article.

How Caller Name Delivery Works + Requirements2020-06-26T04:51:15+03:00
25 May 25, 2020

NobelBiz Is Ready for STIR/SHAKEN Implementation

2020-06-26T04:45:08+03:00

SHAKEN STIR implementation is taking the world of contact centers by storm. NobelBiz and its products are here and they're ready to work with our clients towards full attestation!

NobelBiz Is Ready for STIR/SHAKEN Implementation2020-06-26T04:45:08+03:00
29 April 29, 2020

Call Center Work from Home Troubleshooting – Full List

2020-05-26T01:10:41+03:00

Working from home in a call center is confusing, but we're clearing that up with a call center work from home troubleshooting list of issues and solutions! We put every possible issue plus a few suggestions for managers and supervisors.

Call Center Work from Home Troubleshooting – Full List2020-05-26T01:10:41+03:00
29 April 29, 2020

Call Center System Requirements – At Home & in the Office

2020-05-26T01:10:56+03:00

Ensure that you meet the call center system requirements. Minimum specifications for most call center software: CPU: i3, good internet, 4GB ram, and more. Read the entire specification list (including network and software phone) inside.

Call Center System Requirements – At Home & in the Office2020-05-26T01:10:56+03:00
14 February 14, 2020

What Is STIR SHAKEN and Should You Be Worried? | The Stupid-Simple Guide

2020-09-07T15:33:05+03:00

STIR SHAKEN is a series of protocols and procedures that help carriers validate the authenticity and legitimacy of a call. We've talked with our team and compiled an article addressing the most common and valid concerns our customers have about SHAKEN STIR.

What Is STIR SHAKEN and Should You Be Worried? | The Stupid-Simple Guide2020-09-07T15:33:05+03:00