23 October 23, 2020

VIDEO: How to Reduce Friction and Help People Do Business with You

2020-10-23T11:41:07+03:00

This is First Contact: Stories of the Call Center. In episode 10, Christian had a cool chat with Shep Hyken about customer service, support, and experience. As Chief Amazement Officer of his own company for 35 years, Shep's brimming with invaluable advice for service & support call centers!

VIDEO: How to Reduce Friction and Help People Do Business with You2020-10-23T11:41:07+03:00
23 October 23, 2020

VIDEO: Do Chatbots Improve Customer Experience?

2020-10-23T11:41:03+03:00

It’s time to decide: do chatbots improve customer experience? We asked Shep Hyken, customer experience expert. He says yes, but there’s also a more complicated answer that has to do with how you actually use and program the chatbots for your particular business.

VIDEO: Do Chatbots Improve Customer Experience?2020-10-23T11:41:03+03:00
23 October 23, 2020

VIDEO: Shep Hyken – Be Omnichannel Instead of Multichannel

2020-10-23T11:40:51+03:00

This is First Contact: Stories of the Call Center. In episode 10, Christian had a cool chat with Shep Hyken about customer service, support, and experience. As Chief Amazement Officer of his own company for 35 years, Shep's brimming with invaluable advice for service & support call centers!

VIDEO: Shep Hyken – Be Omnichannel Instead of Multichannel2020-10-23T11:40:51+03:00
22 October 22, 2020

VIDEO: How Social Media Took Over the Call Center

2020-10-23T11:41:17+03:00

This is First Contact: Stories of the Call Center. In episode 10, Christian had a cool chat with Shep Hyken about customer service, support, and experience. As Chief Amazement Officer of his own company for 35 years, Shep's brimming with invaluable advice for service & support call centers!

VIDEO: How Social Media Took Over the Call Center2020-10-23T11:41:17+03:00
25 September 25, 2020

VIDEO: Simulation Training vs Traditional Training

2020-09-25T12:59:39+03:00

This is First Contact: Stories of the Call Center. In episode 9, we sit down with Nancy Munro to talk about her impressive career as a contact center simulation software developer and how she approaches the topic of simulation training in the contact center space.

VIDEO: Simulation Training vs Traditional Training2020-09-25T12:59:39+03:00
25 September 25, 2020

VIDEO: Is Measuring People’s Emotions a Good Idea?

2020-09-25T12:59:36+03:00

This is First Contact: Stories of the Call Center. In episode 9, we sit down with Nancy Munro to talk about her impressive career as a contact center simulation software developer and how she approaches the topic of simulation training in the contact center space.

VIDEO: Is Measuring People’s Emotions a Good Idea?2020-09-25T12:59:36+03:00
25 September 25, 2020

VIDEO: The Different Types of Training Simulations

2020-09-25T12:59:35+03:00

This is First Contact: Stories of the Call Center. In episode 9, we sit down with Nancy Munro to talk about her impressive career as a contact center simulation software developer and how she approaches the topic of simulation training in the contact center space.

VIDEO: The Different Types of Training Simulations2020-09-25T12:59:35+03:00
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