29 March 29, 2021

What is CTI – Computer Telephony Integration And What Are Its Benefits?

2021-04-15T18:36:21+03:00

Today we talk about Omnichannel and consumer relations 2.0. The telephone by contact centers, a more conventional but still commonly used channel, has not avoided this resurgence and that’s where CTI or Computer Telephony Integration comes in.

What is CTI – Computer Telephony Integration And What Are Its Benefits?2021-04-15T18:36:21+03:00
23 March 23, 2021

CRM Key Functions for Customer Service

2021-04-05T17:12:33+03:00

Telephony software has evolved into a powerful tool for increasing productivity and enhancing customer satisfaction within contact centers. While business owners must consider their own goals when selecting the best technologies, having a CRM is one of the cornerstones of high performances in contact centers.

CRM Key Functions for Customer Service2021-04-05T17:12:33+03:00
16 March 16, 2021

VIDEO: How to Tell Employees to Take a Break during WFH

2021-03-19T12:53:00+02:00

A work- life balance has never been harder and now, more than ever, employees need to learn how to disconnect, maintain a routine and stay productive. Let's find out from Gary how important is it to separate, delegate and manage your time.

VIDEO: How to Tell Employees to Take a Break during WFH2021-03-19T12:53:00+02:00
16 March 16, 2021

VIDEO: Gary Pudles Talks Organizational Culture and Mergers

2021-03-19T12:50:27+02:00

How to incorporate process, technology and culture after making an acquisition? Listen to Gary's advice, both from his success and failures, on how to successfully integrate and maintain a healthy company culture.

VIDEO: Gary Pudles Talks Organizational Culture and Mergers2021-03-19T12:50:27+02:00
16 March 16, 2021

VIDEO & ARTICLE: What to Look for When Acquiring a Company

2021-03-19T12:48:36+02:00

Gary has a straightforward explanation on how important it is to have an aligned goal when aquiring a new company. In his opinion, business acquisition is much more than a financial decision and a desire for company growth.

VIDEO & ARTICLE: What to Look for When Acquiring a Company2021-03-19T12:48:36+02:00
16 March 16, 2021

VIDEO: The Unexpected Way Gary Pudles Got Into the Call Center Business

2021-03-19T12:37:28+02:00

Gary Pudles is considered a ‘serial entrepreneur’ in the vast business world. Find out more about his life journey in this remarkable discussion about acquisition, downturn, morale and much more!

VIDEO: The Unexpected Way Gary Pudles Got Into the Call Center Business2021-03-19T12:37:28+02:00
16 March 16, 2021

VIDEO & ARTICLE: How to Boost Morale after Layoffs

2021-03-19T12:47:12+02:00

How to maintain a healthy company culture after a period of downsizing? Gary is sharing with us some ways of boosting morale after layoffs and tips for managing these actions on both sides, with a minimum of side effects.

VIDEO & ARTICLE: How to Boost Morale after Layoffs2021-03-19T12:47:12+02:00
9 March 9, 2021

What Are The Features Of A Contact Center Software?

2021-03-10T10:16:42+02:00

Whether it's adapting to new work habits, anticipating call peaks, or taking advantage of cloud technologies. More and more business owners are choosing contact center software hosted in the cloud to manage their organization.

What Are The Features Of A Contact Center Software?2021-03-10T10:16:42+02:00
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