Today we talk about Omnichannel and consumer relations 2.0. The telephone by contact centers, a more conventional but still commonly used channel, has not avoided this resurgence and that’s where CTI or Computer Telephony Integration comes in.
Telephony software has evolved into a powerful tool for increasing productivity and enhancing customer satisfaction within contact centers. While business owners must consider their own goals when selecting the best technologies, having a CRM is one of the cornerstones of high performances in contact centers.
A work- life balance has never been harder and now, more than ever, employees need to learn how to disconnect, maintain a routine and stay productive. Let's find out from Gary how important is it to separate, delegate and manage your time.
How to incorporate process, technology and culture after making an acquisition? Listen to Gary's advice, both from his success and failures, on how to successfully integrate and maintain a healthy company culture.
Gary has a straightforward explanation on how important it is to have an aligned goal when aquiring a new company. In his opinion, business acquisition is much more than a financial decision and a desire for company growth.
Gary Pudles is considered a ‘serial entrepreneur’ in the vast business world. Find out more about his life journey in this remarkable discussion about acquisition, downturn, morale and much more!
In his work with Connect Direct, Gary has helped bring customer service solutions and jobs to the deaf community. Find out what services are they offering and what is the goal behind this amazing partnership.
How to maintain a healthy company culture after a period of downsizing? Gary is sharing with us some ways of boosting morale after layoffs and tips for managing these actions on both sides, with a minimum of side effects.
It's the art of creating the data flows between your contact center solution and your CRM. But it's actually more than that: the data coming into the CRM must be unified. But how do you achieve such integration?
Whether it's adapting to new work habits, anticipating call peaks, or taking advantage of cloud technologies. More and more business owners are choosing contact center software hosted in the cloud to manage their organization.