24 July 24, 2020

Let’s Impart as Much Value into the Industry as We Can

2020-07-24T10:50:53+03:00

This is First Contact: Stories of the Call Center. In episode 7, we talk with Thomas Laird about growing up in a call center, running a BPO today, and all the complex operations that need to take place to ensure you deliver the best support you can!

Let’s Impart as Much Value into the Industry as We Can2020-07-24T10:50:53+03:00
20 July 20, 2020

Steve Bederman: I Admire the Heck out of Contact Centers Converting to Inbound

2020-07-21T16:59:56+03:00

Recently, Steve Bederman was invited on Doug Green's Telecom Reseller podcast where he talked about how much he admires business and contact center leaders who took huge risks now by switching their outbound systems to inbound.

Steve Bederman: I Admire the Heck out of Contact Centers Converting to Inbound2020-07-21T16:59:56+03:00
9 July 9, 2020

Post-Pandemic Productivity: How to Be Ready for a New Economic Outlook – Part 3

2020-07-07T13:17:13+03:00

Exploring how to stay productive as a business and as a contact center after the Pandemic. The answer is elevating your customer experiences and investing in, rather than slashing the budgets of, your CX. It's time to get productive!

Post-Pandemic Productivity: How to Be Ready for a New Economic Outlook – Part 32020-07-07T13:17:13+03:00