29 May 29, 2020

VIDEO: What Happens Next: the Remote Contact Center, with Jim Rembach

2020-05-29T01:19:55-06:00

This is First Contact: Stories of the Call Center. In episode 5, we talk with Jim Rembach, President of CX Global Media, and host of the Fast Leader podcast about how emotional intelligence can shape a business leader in the contact center world.

VIDEO: What Happens Next: the Remote Contact Center, with Jim Rembach2020-05-29T01:19:55-06:00
29 May 29, 2020

VIDEO: Employee Burnout: Why People Are Complaining in Contact Centers, with Jim Rembach

2020-05-29T01:19:37-06:00

This is First Contact: Stories of the Call Center. In episode 5, we talk with Jim Rembach, President of CX Global Media, and host of the Fast Leader podcast about how emotional intelligence can shape a business leader in the contact center world.

VIDEO: Employee Burnout: Why People Are Complaining in Contact Centers, with Jim Rembach2020-05-29T01:19:37-06:00
29 May 29, 2020

VIDEO: Difference Between Being a Leader and Being an Agent, with Jim Rembach

2020-05-29T01:19:32-06:00

This is First Contact: Stories of the Call Center. In episode 5, we talk with Jim Rembach, President of CX Global Media, and host of the Fast Leader podcast about how emotional intelligence can shape a business leader in the contact center world.

VIDEO: Difference Between Being a Leader and Being an Agent, with Jim Rembach2020-05-29T01:19:32-06:00
13 May 13, 2020

IVR Adoption Driving Force in Contact Center Market Growth

2020-05-14T05:57:37-06:00

In a time where many call centers are shutting down, some call centers are showing incredible growth because of major changes in consumer behavior! We put together research that proves once and for all how the contact center market will move forward after COVID-19.

IVR Adoption Driving Force in Contact Center Market Growth2020-05-14T05:57:37-06:00
24 April 24, 2020

VIDEO: Customer Experience vs Customer Service, with Christa Heibel

2020-04-29T07:35:57-06:00

This is First Contact: Stories of the Call Center. In episode 4, we talk with Christa Heibel, Founder & CEO of CH Consulting about how she manages to consult businesses in the call center industry in times of crisis.

VIDEO: Customer Experience vs Customer Service, with Christa Heibel2020-04-29T07:35:57-06:00
24 April 24, 2020

VIDEO: How Can a Consultant Help Your Business During Crisis, with Christa Heibel

2020-04-29T07:36:11-06:00

This is First Contact: Stories of the Call Center. In episode 4, we talk with Christa Heibel, Founder & CEO of CH Consulting about how she manages to consult businesses in the call center industry in times of crisis.

VIDEO: How Can a Consultant Help Your Business During Crisis, with Christa Heibel2020-04-29T07:36:11-06:00
24 April 24, 2020

VIDEO: Omnichannel Contact Center – What It Is and What It Brings, with Christa Heibel

2020-04-29T07:36:23-06:00

This is First Contact: Stories of the Call Center. In episode 4, we talk with Christa Heibel, Founder & CEO of CH Consulting about how she manages to consult businesses in the call center industry in times of crisis.

VIDEO: Omnichannel Contact Center – What It Is and What It Brings, with Christa Heibel2020-04-29T07:36:23-06:00
24 April 24, 2020

VIDEO: Employee Experience from a Consultant Expert, with Christa Heibel

2020-04-29T07:36:30-06:00

This is First Contact: Stories of the Call Center. In episode 4, we talk with Christa Heibel, Founder & CEO of CH Consulting about how she manages to consult businesses in the call center industry in times of crisis.

VIDEO: Employee Experience from a Consultant Expert, with Christa Heibel2020-04-29T07:36:30-06:00
26 March 26, 2020

Omnichannel vs Multichannel – What’s the Difference?

2020-04-29T07:37:29-06:00

The omnichannel approach is an industry-standard right now, but how does it compare to multichannel? What are the differences between the two? Is one better than the other? It's the ultimate showdown: omnichannel vs multichannel, settling their differences right here, right now!

Omnichannel vs Multichannel – What’s the Difference?2020-04-29T07:37:29-06:00