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8 January 8, 2021

The Art of Implementing a Chatbot Within Your Call Center

2021-01-08T11:37:43+02:00

Chatbots are presented as real solutions to improve customer experience in call centers. This is why, they offer concrete answers to real problems for both agents and customers. Then, what are the stakes of this form of artificial intelligence and its assets? And what are the rules of implementing such technology?

The Art of Implementing a Chatbot Within Your Call Center2021-01-08T11:37:43+02:00
5 January 5, 2021

Call Center IVR: The Cornerstone of Digital Transformation

2021-01-05T19:07:46+02:00

Quality is a key issue for customer services and contact centers are facing a serious problem between waiting times getting longer, agents having less time to process call requests, and more. Digital solutions are reversing this trend, and addressing the challenge of contact volume/customer experience.

Call Center IVR: The Cornerstone of Digital Transformation2021-01-05T19:07:46+02:00
15 December 15, 2020

Learn About Mental Health And Stress Among Call Center Employees

2020-12-15T15:41:48+02:00

What is really a mental health issue? How does it manifest itself at work? And what are the consequences in a call center? To better understand this problem, which is unfortunately still taboo, and to provide answers that will help support employees and owners

Learn About Mental Health And Stress Among Call Center Employees2020-12-15T15:41:48+02:00
8 December 8, 2020

The Pivotal Role of Outbound Call Scripts

2020-12-18T18:59:09+02:00

An outbound script can have unsuspected effects. It is not built in one fell swoop, it has to be matured, ingested, tested, and modified over time. Prospects themselves react to the script and can help you validate, adjust, and perfect every part it.

The Pivotal Role of Outbound Call Scripts2020-12-18T18:59:09+02:00
24 November 24, 2020

5 Must-Have KPIs For Telemarketing Campaigns

2020-11-24T12:51:30+02:00

Many factors come into play in the success or failure of an outbound call, starting with good planning and preparation. Your telemarketing strategy must be thought out well in advance, re-evaluated, and modified over time. To do so, you will need to rely on Key Performance Indicators or KPIs.

5 Must-Have KPIs For Telemarketing Campaigns2020-11-24T12:51:30+02:00
17 November 17, 2020

What is the Difference Between Call Centers and Contact Centers?

2020-11-23T14:42:24+02:00

The terms contact center and call center are often used interchangeably. However, they are two separate entities and each manages different communication channels. Let's explore each of these points of divergence.

What is the Difference Between Call Centers and Contact Centers?2020-11-23T14:42:24+02:00
9 November 9, 2020

The ABC’s of Implementing Social Media Within Your Call Center

2020-12-18T19:05:16+02:00

For contact centers to survive and thrive in the post-pandemic environment, social media channels can no longer be ignored. No, landline telephone calls and emails are no longer enough. Consumer behavior has dramatically changed. People interact with brands via the social media channels like never before. Do yourself a big service and learn the ABC of implementing a social media strategy for your Call Center.

The ABC’s of Implementing Social Media Within Your Call Center2020-12-18T19:05:16+02:00
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