NobelBiz, Hosted Contact Center division, announces it is seeking the finest telephony sales consultant in the industry to sell the best omni cloud system. If you are one, contact us today!
In a move to keep call center jobs from leaving the state, New York Gov. Andrew Cuomo signed a law specifically designed to deter employers thinking of moving their business to other countries or even to other states.
NobelBiz President, Steve Bederman explains that NobelBiz has made a commitment to the industry by featuring ‘First Contact: Stories Of The Contact Center’. The series underlines the unsung heroes of a world often ridiculed while remaining a critical backbone of commerce, and more!
Christian Montes talks to Steve Bederman, the CEO of NobelBiz, about the keys to success and challenges in managing a virtual workplace. From video conferencing to style of communication, from company culture to staying human, and from keeping track of everything to maintaining your control levels in check and delegating.
In a move to keep call center jobs from leaving the state, New York Gov. Andrew Cuomo signed a law specifically designed to deter employers thinking of moving their business to other countries or even to other states.
When a customer's got you down, you have to make an effort to get back up! We've got the best de-escalation techniques for customer service. Also lots of advice that's useful in life in general!
It seems Congress can almost unanimously agree on something - their bipartisan hate for spam calls. In a recent crackdown on this type of scammers, the TRACED Act passed the House, Senate, and was signed into law. Learn what it's about here!
A new study reports Americans answering just 47% of calls as a result of declining trust in the ecosystem. With a growth of 108% in robocalls over 2019, it’s time to ask: what next? What do we do as an industry? How is your business going to keep up?
Don't skimp on your customer service - adequate training and good software can really make sure your business stays afloat. Hear what the effects of bad customer service are on business from our experts.
TCPA compliance isn't a walk in the park. We over and over againresearched and put together the list of activities allowed by TCPA standards so you can have an easy reference to come back to!
