25 September 25, 2020

VIDEO: Let’s Empower More Women in the Contact Center Space

2020-09-25T12:59:43+03:00

This is First Contact: Stories of the Call Center. In episode 9, we sit down with Nancy Munro to talk about her impressive career as a contact center simulation software developer and how she approaches the topic of simulation training in the contact center space.

VIDEO: Let’s Empower More Women in the Contact Center Space2020-09-25T12:59:43+03:00
25 September 25, 2020

VIDEO: Simulation Training vs Traditional Training

2020-09-25T12:59:39+03:00

This is First Contact: Stories of the Call Center. In episode 9, we sit down with Nancy Munro to talk about her impressive career as a contact center simulation software developer and how she approaches the topic of simulation training in the contact center space.

VIDEO: Simulation Training vs Traditional Training2020-09-25T12:59:39+03:00
25 September 25, 2020

VIDEO: Is Measuring People’s Emotions a Good Idea?

2020-09-25T12:59:36+03:00

This is First Contact: Stories of the Call Center. In episode 9, we sit down with Nancy Munro to talk about her impressive career as a contact center simulation software developer and how she approaches the topic of simulation training in the contact center space.

VIDEO: Is Measuring People’s Emotions a Good Idea?2020-09-25T12:59:36+03:00
25 September 25, 2020

VIDEO: The Different Types of Training Simulations

2020-09-25T12:59:35+03:00

This is First Contact: Stories of the Call Center. In episode 9, we sit down with Nancy Munro to talk about her impressive career as a contact center simulation software developer and how she approaches the topic of simulation training in the contact center space.

VIDEO: The Different Types of Training Simulations2020-09-25T12:59:35+03:00
25 September 25, 2020

VIDEO: What Should Happen on the First Day of Call Center Training

2020-09-25T12:59:29+03:00

The first day in a call center doesn’t have to be a scary and daunting experience for anyone. Here’s what you need to settle during the first day of call center training for absolutely any company and any agent!

VIDEO: What Should Happen on the First Day of Call Center Training2020-09-25T12:59:29+03:00
25 September 25, 2020

Exploring Human Voice and Simulation Training: Nancy Munro

2020-09-25T12:59:26+03:00

This is First Contact: Stories of the Call Center. In episode 9, we sit down with Nancy Munro to talk about her impressive career as a contact center simulation software developer and how she approaches the topic of simulation training in the contact center space.

Exploring Human Voice and Simulation Training: Nancy Munro2020-09-25T12:59:26+03:00
21 September 21, 2020

STIR/SHAKEN Implementation Moving Forward with Next Steps

2020-09-21T14:07:12+03:00

The FCC is moving forward with its Second Report and Order on how to implement the TRACED Act and STIR/SHAKEN caller ID authentication technology. We review the current fact sheet in detail and present changes in order.

STIR/SHAKEN Implementation Moving Forward with Next Steps2020-09-21T14:07:12+03:00