12 April 12, 2021

What Is A Softphone And How Does It Work?

2021-04-13T12:06:00+03:00

Seeking to simplify business processes while taking up a minimum of space and making the most of what new technologies have to offer: this is the motto of internet telephony software! In that regard, a softphone (a contraction of software and telephone) is an advanced software that allows phone calls to be made from a computer. Find out what is a Softphone and how does it work in our article.

What Is A Softphone And How Does It Work?2021-04-13T12:06:00+03:00
6 April 6, 2021

What is Automatic Call Distribution System or ACD?

2021-04-06T11:45:11+03:00

ACD or Automatic Call Distribution is call center software's feature, and a smart programming tool that enables intelligent control of incoming calls and queues by routing them to the proper person. How does it work during campaigns? and What are its capabilities?

What is Automatic Call Distribution System or ACD?2021-04-06T11:45:11+03:00
31 March 31, 2021

STIR/SHAKEN for Call Centers: Everything You Need to Know

2021-04-05T16:00:16+03:00

A lot of people in the call center industry still struggle to understand what STIR/SHAKEN is, how it is supposed to work and how to prepare for the moment when this will be enforced, in June 2021. This article answers all of these questions and explains STIR/SHAKEN so that anyone can understand it.

STIR/SHAKEN for Call Centers: Everything You Need to Know2021-04-05T16:00:16+03:00
29 March 29, 2021

What is CTI – Computer Telephony Integration And What Are Its Benefits?

2021-04-15T18:36:21+03:00

Today we talk about Omnichannel and consumer relations 2.0. The telephone by contact centers, a more conventional but still commonly used channel, has not avoided this resurgence and that’s where CTI or Computer Telephony Integration comes in.

What is CTI – Computer Telephony Integration And What Are Its Benefits?2021-04-15T18:36:21+03:00
23 March 23, 2021

CRM Key Functions for Customer Service

2021-04-05T17:12:33+03:00

Telephony software has evolved into a powerful tool for increasing productivity and enhancing customer satisfaction within contact centers. While business owners must consider their own goals when selecting the best technologies, having a CRM is one of the cornerstones of high performances in contact centers.

CRM Key Functions for Customer Service2021-04-05T17:12:33+03:00
16 March 16, 2021

The Unexpected Journey of a Serial Entrepreneur, with Gary Pudles

2021-03-22T11:46:04+02:00

Gary Pudles is considered a ‘serial entrepreneur’ in the vast business world. Find out more about his life journey in this remarkable discussion about acquisition, downturn, morale and much more!

The Unexpected Journey of a Serial Entrepreneur, with Gary Pudles2021-03-22T11:46:04+02:00
16 March 16, 2021

VIDEO: How to Tell Employees to Take a Break during WFH

2021-03-19T12:53:00+02:00

A work- life balance has never been harder and now, more than ever, employees need to learn how to disconnect, maintain a routine and stay productive. Let's find out from Gary how important is it to separate, delegate and manage your time.

VIDEO: How to Tell Employees to Take a Break during WFH2021-03-19T12:53:00+02:00
16 March 16, 2021

VIDEO: Gary Pudles Talks Organizational Culture and Mergers

2021-03-19T12:50:27+02:00

How to incorporate process, technology and culture after making an acquisition? Listen to Gary's advice, both from his success and failures, on how to successfully integrate and maintain a healthy company culture.

VIDEO: Gary Pudles Talks Organizational Culture and Mergers2021-03-19T12:50:27+02:00
16 March 16, 2021

VIDEO & ARTICLE: What to Look for When Acquiring a Company

2021-03-19T12:48:36+02:00

Gary has a straightforward explanation on how important it is to have an aligned goal when aquiring a new company. In his opinion, business acquisition is much more than a financial decision and a desire for company growth.

VIDEO & ARTICLE: What to Look for When Acquiring a Company2021-03-19T12:48:36+02:00
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