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Efficiency is one of the most important KPIs in any business, and contact centers are no exception! Being efficient usually means being capable of producing desired results with little...
We serve the community by opening the doors to innovation and technology, we offer high-tech employment opportunities for the people in and around Wyoming, and we support youths and...
First call resolution and contact center rates are crucial for contact center performance. Training your call center agents entails nurturing and improving skills like active listening and active speaking....
The amount of legislation on caller ID spoofing has made it ambiguous at best. At first, you’d say it’s illegal, but there are specific instances when it’s not. In...
Don't skimp on your customer service - adequate training and good software can really make sure your business stays afloat. Hear what the effects of bad customer service are...
