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About Mounim Benharouga

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So far Mounim Benharouga has created 33 blog entries.
12 April 12, 2021

What Is A Softphone And How Does It Work?

2021-04-13T12:06:00+03:00

Seeking to simplify business processes while taking up a minimum of space and making the most of what new technologies have to offer: this is the motto of internet telephony software! In that regard, a softphone (a contraction of software and telephone) is an advanced software that allows phone calls to be made from a computer. Find out what is a Softphone and how does it work in our article.

What Is A Softphone And How Does It Work?2021-04-13T12:06:00+03:00
6 April 6, 2021

What is Automatic Call Distribution System or ACD?

2021-04-06T11:45:11+03:00

ACD or Automatic Call Distribution is call center software's feature, and a smart programming tool that enables intelligent control of incoming calls and queues by routing them to the proper person. How does it work during campaigns? and What are its capabilities?

What is Automatic Call Distribution System or ACD?2021-04-06T11:45:11+03:00
29 March 29, 2021

What is CTI – Computer Telephony Integration And What Are Its Benefits?

2021-04-15T18:36:21+03:00

Today we talk about Omnichannel and consumer relations 2.0. The telephone by contact centers, a more conventional but still commonly used channel, has not avoided this resurgence and that’s where CTI or Computer Telephony Integration comes in.

What is CTI – Computer Telephony Integration And What Are Its Benefits?2021-04-15T18:36:21+03:00
23 March 23, 2021

CRM Key Functions for Customer Service

2021-04-05T17:12:33+03:00

Telephony software has evolved into a powerful tool for increasing productivity and enhancing customer satisfaction within contact centers. While business owners must consider their own goals when selecting the best technologies, having a CRM is one of the cornerstones of high performances in contact centers.

CRM Key Functions for Customer Service2021-04-05T17:12:33+03:00
9 March 9, 2021

What Are The Features Of A Contact Center Software?

2021-03-10T10:16:42+02:00

Whether it's adapting to new work habits, anticipating call peaks, or taking advantage of cloud technologies. More and more business owners are choosing contact center software hosted in the cloud to manage their organization.

What Are The Features Of A Contact Center Software?2021-03-10T10:16:42+02:00
1 March 1, 2021

What Are The Benefits of Choosing Cloud Contact Center Solutions?

2021-03-03T10:11:53+02:00

Thanks to the power of cloud technologies, call centers can now rely heavily on cloud contact center solutions in SaaS mode, without having to worry about infrastructure, management, and maintenance.

What Are The Benefits of Choosing Cloud Contact Center Solutions?2021-03-03T10:11:53+02:00
22 February 22, 2021

Preview, Progressive and Predictive Dialers. Which One to Choose?

2021-02-25T12:44:24+02:00

Dialing technologies are a must-have tools for any contact center running phonecampaigns. These tools typically offer three modes of campaign management - contact preview, progressive and predictive - as well as a number of options aimed at increasing the level reachability. But what can each dialier offer to your organization ?

Preview, Progressive and Predictive Dialers. Which One to Choose?2021-02-25T12:44:24+02:00
15 February 15, 2021

5 Essential Options in Automated Telemarketing Software

2021-02-16T12:24:52+02:00

Performance and results are vital factors for today's outbound call centers. Therefore, it is important to choose the right technology that will boost your capabilities. What are the basics of a good choice?

5 Essential Options in Automated Telemarketing Software2021-02-16T12:24:52+02:00
9 February 9, 2021

How To Measure The Return On Investment (ROI) Of Your Contact Center Solution?

2021-02-09T10:57:33+02:00

If you ask a contact center owner about the cost of his technology, he will surely have an answer for you. On the other hand, if you ask him how much he earns from that technology, he will probably have difficulty answering you. Hence the role of ROI!

How To Measure The Return On Investment (ROI) Of Your Contact Center Solution?2021-02-09T10:57:33+02:00
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