There was a total of 52,458 scam reports in the first 5 months of 2020 with a total fraud loss of $38.59M. Current events are only fueling more scams ahead.
About Lidia BertesteanuLidia joined NobelBiz in April 2020 as a content and marketing specialist. At the moment, she serves as a communication bridge between all the company's departments and the users, putting her 5 years of experience in content creation and management to good use.
Survey Shows Voice Is Still Alive and Remains Preferential Means of Communication for American ConsumersLidia Bertesteanu2020-05-26T08:46:55-06:00
A considerable part of American consumers still prefers using voice over any other mean of communication when contacting a contact center.
Looking at the signs of employee burnout, the most common causes, and how to prevent agent burnout before it's too late to take action.