Best practices and effcient tips on how to improve your outbound call center, complete with main KPIs and goals you should monitor.
About Lidia BertesteanuLidia joined NobelBiz in April 2020 as a content and marketing specialist. At the moment, she serves as a communication bridge between all the company's departments and the users, putting her 5 years of experience in content creation and management to good use.
We gathered 6 efficient and innovative call center recognition ideas to help you motivate your agents and keep their energy up.
Taking a look at the roots of the rise in illegal robocalls and analyzing all possible solutions.
Do you know what a customer-centric call center actually means? Do you know how to build a company truly focused on customer satisfaction and CX?
The most important skills a call center agent should have are soft skills. For both an inbound and outbound agent, knowing how to communicate with the customer is crucial and trumps even an innate ability to sell.
With many people unable to present themselves to the physical locations of their providers, call center scams are rapidly gaining popularity.
Business continuity strategies during COVID 19 take into account how rapidly industries are changing in terms of IT and WFH solutions. More expert insights and frank talk based on actual customer experiences from international agencies inside!
More and more companies are deciding to adopt a permanent work from home policy. What are the main drivers? Advantages? Disadvantages? Find out now!
Market predictions show a steady 3% growth in the Contact industry by 2023 thanks to high-tech solutions that are bringing the industry in the virtual age.
There was a total of 52,458 scam reports in the first 5 months of 2020 with a total fraud loss of $38.59M. Current events are only fueling more scams ahead.