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Irina Toma

About Irina Toma

Irina T. has been working in the contact center industry for the past 10 years. After having an array of customer-facing roles, she joined the NobelBiz team in September 2018 as Provisioning Coordinator, that gave her access to a behind the scenes approach as well. This gave her the opportunity to contribute not only to the customer's business, but also to the NobelBiz community.
26 June 26, 2020

How Caller Name Delivery Works + Requirements

2020-06-26T04:51:15-06:00

An overview of how the caller name delivery system functions, what the requirements are for caller name presentation, and some known issues with the system. If you have any other questions, do not hesitate to contact us in the comments of this article.

How Caller Name Delivery Works + Requirements2020-06-26T04:51:15-06:00
25 May 25, 2020

NobelBiz Is Ready for STIR/SHAKEN Implementation

2020-06-26T04:45:08-06:00

SHAKEN STIR implementation is taking the world of contact centers by storm. NobelBiz and its products are here and they're ready to work with our clients towards full attestation!

NobelBiz Is Ready for STIR/SHAKEN Implementation2020-06-26T04:45:08-06:00
29 April 29, 2020

Call Center Work from Home Troubleshooting – Full List

2020-05-26T01:10:41-06:00

Working from home in a call center is confusing, but we're clearing that up with a call center work from home troubleshooting list of issues and solutions! We put every possible issue plus a few suggestions for managers and supervisors.

Call Center Work from Home Troubleshooting – Full List2020-05-26T01:10:41-06:00
29 April 29, 2020

Call Center System Requirements – At Home & in the Office

2020-05-26T01:10:56-06:00

Ensure that you meet the call center system requirements. Minimum specifications for most call center software: CPU: i3, good internet, 4GB ram, and more. Read the entire specification list (including network and software phone) inside.

Call Center System Requirements – At Home & in the Office2020-05-26T01:10:56-06:00