DNIS stands for Dialed Number Identification Service. It is used in telecom to help call receivers and call dialers, and increase call center productivity and efficiency. By using DNIS, you can enhance call center metrics and first call resolution rates. Read the entire explanation here!
About Irina TomaIrina T. has been working in the contact center industry for the past 10 years. After having an array of customer-facing roles, she joined the NobelBiz team in September 2018 as Provisioning Coordinator, that gave her access to a behind the scenes approach as well. This gave her the opportunity to contribute not only to the customer's business, but also to the NobelBiz community.
An overview of how the caller name delivery system functions, what the requirements are for caller name presentation, and some known issues with the system. If you have any other questions, do not hesitate to contact us in the comments of this article.
SHAKEN STIR implementation is taking the world of contact centers by storm. NobelBiz and its products are here and they're ready to work with our clients towards full attestation!
Working from home in a call center is confusing, but we're clearing that up with a call center work from home troubleshooting list of issues and solutions! We put every possible issue plus a few suggestions for managers and supervisors.
Ensure that you meet the call center system requirements. Minimum specifications for most call center software: CPU: i3, good internet, 4GB ram, and more. Read the entire specification list (including network and software phone) inside.