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About Georgian Toader

With a background in Anthropology, Georgian enjoys translating difficult, often technical concepts, into common words. He likes simplifying everything, from text to visual creations; and believes there are few to no human experiences that can escape the scrutiny of the written word.
18 December 18, 2020

First Contact Podcast | Season 1 Overview

2020-12-21T12:41:29+02:00

Season 1 of the First Contact Podcast was a major success. As we discussed some of the most important topics in the contact center industry, the feedback we received was amazing. We invite you to a Season 1 Overview as we get ready for the 2021 Season 2.

First Contact Podcast | Season 1 Overview2020-12-21T12:41:29+02:00
23 November 23, 2020

The FDCPA and the (Un)forbidden Fruit of Omnichannel

2020-12-04T14:47:56+02:00

No doubt, the debt collection industry is entering a new era. The 2020 FDCPA update represents a major paradigm shift for the US debt collection industry and for the 8 000+ nationwide firms.

The FDCPA and the (Un)forbidden Fruit of Omnichannel2020-12-04T14:47:56+02:00
30 October 30, 2020

How to Improve Call Center Customer Service

2020-12-29T20:51:38+02:00

As early as 2020, customer experience is predicted to overtake both product and price as the key brand differentiator. What you need to do to improve call center customer service is having the right tools, caring for your customers and empowering your agents.

How to Improve Call Center Customer Service2020-12-29T20:51:38+02:00
12 October 12, 2020

Crisis Is the Best Teacher: the Future of the Contact Center Industry

2020-12-16T19:06:04+02:00

The CS Week event is a good occasion to take the pulse of the industry. The 2020 pandemic showed us the weak links in our technological workflow and forced the entire contact center niche to reinvent itself in order to survive. Let`s see how the future looks like and what can we do, as a community, to ensure our long term success.

Crisis Is the Best Teacher: the Future of the Contact Center Industry2020-12-16T19:06:04+02:00
6 October 6, 2020

Remote Work Enthusiasts, Rejoice! New Opportunities in the Contact Center World

2020-10-06T13:54:36+03:00

The Contact Center job market has always been very dynamic. But in the last year or so, the trend seems to only go one way. As opposed to other industries, contact centers all over the world migrated in droves towards the work-from-home model. In present days, companies started hiring almost exclusively remote agents.

Remote Work Enthusiasts, Rejoice! New Opportunities in the Contact Center World2020-10-06T13:54:36+03:00
30 September 30, 2020

How to Start a Virtual Call Center

2021-01-04T16:39:38+02:00

The 2020 crisis created a business environment where managers are forced to navigate their teams through uncertain waters. The contact center industry is no exception. Adapt your business to the new reality. Learn everything you need to know about how to start a virtual call center.

How to Start a Virtual Call Center2021-01-04T16:39:38+02:00
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