A lot of people in the call center industry still struggle to understand what STIR/SHAKEN is, how it is supposed to work and how to prepare for the moment when this will be enforced, in June 2021. This article answers all of these questions and explains STIR/SHAKEN so that anyone can understand it.
Creating a bulletproof business plan in times of great financial distress, like the one we are in at the moment, takes vision and strategic thinking and, above all, experience. This is why listening to a seasoned CEO like Steve Bederman is probably the first thing you should do.
Steve Bederman closes the 1st podcast episode of Season 2 with a few thoughts on what the future holds on a personal and professional level: envisioning a post-pandemic life, the launch of two new books, travel plans and business continuity for NobelBiz.
Going into 2021, we can foresee a few things in the contact center space that will remain in plain focus: a seamless customer journey, personalized customer experiences, relationship and agent empowerment.
Yoga sessions on workdays can be extremely beneficial, not only for the body and mind, but also contributes to a healthy company culture. Apparently, yoga is a great way to tackle the challenges brought about the Work From Home Revolution. Find out how!
There is no need to emphasize the importance of Customer Relationship. Everyone agrees that a successful business is built on a solid customer relationship. But few people really know HOW to grow such a relationship. Well, as you might have expected, Steve knows a thing or two about this.
Rarely do we have the occasion to sneak peek behind the creative process of an Amazon Bestselling author such as Steve Bederman. Find out what Steve`s new book is all about and meet its main character, Mitch Jacobs.
Contact center enthusiasts draw near, Season 2 is here! To keep the tradition, this season will also be opened by our beloved CEO, Steve Bederman, as guest for Episode 1. Don't miss this upbeat discussion about literature, leadership, contact center trends and a lifetime of lessons learned.
Season 1 of the First Contact Podcast was a major success. As we discussed some of the most important topics in the contact center industry, the feedback we received was amazing. We invite you to a Season 1 Overview as we get ready for the 2021 Season 2.
No doubt, the debt collection industry is entering a new era. The 2020 FDCPA update represents a major paradigm shift for the US debt collection industry and for the 8 000+ nationwide firms.
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