Season 1 of the First Contact Podcast was a major success. As we discussed some of the most important topics in the contact center industry, the feedback we received was amazing. We invite you to a Season 1 Overview as we get ready for the 2021 Season 2.
No doubt, the debt collection industry is entering a new era. The 2020 FDCPA update represents a major paradigm shift for the US debt collection industry and for the 8 000+ nationwide firms.
As early as 2020, customer experience is predicted to overtake both product and price as the key brand differentiator. What you need to do to improve call center customer service is having the right tools, caring for your customers and empowering your agents.
A job in sales is fun, engaging, and dynamic. But nobody said it is easy. This is why we wanted to share some tips and tricks to offer the best answer possible so you can get your salespeople on top of their game in no time. Get better at sales calls now!
The CS Week event is a good occasion to take the pulse of the industry. The 2020 pandemic showed us the weak links in our technological workflow and forced the entire contact center niche to reinvent itself in order to survive. Let`s see how the future looks like and what can we do, as a community, to ensure our long term success.
The Contact Center job market has always been very dynamic. But in the last year or so, the trend seems to only go one way. As opposed to other industries, contact centers all over the world migrated in droves towards the work-from-home model. In present days, companies started hiring almost exclusively remote agents.
The 2020 crisis created a business environment where managers are forced to navigate their teams through uncertain waters. The contact center industry is no exception. Adapt your business to the new reality. Learn everything you need to know about how to start a virtual call center.
