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About Georgian Toader

With a background in Anthropology, Georgian enjoys translating difficult, often technical concepts, into common words. He likes simplifying everything, from text to visual creations; and believes there are few to no human experiences that can escape the scrutiny of the written word.
12 October 12, 2020

Crisis Is the Best Teacher: the Future of the Contact Center Industry

2020-10-13T11:11:39+03:00

The CS Week event is a good occasion to take the pulse of the industry. The 2020 pandemic showed us the weak links in our technological workflow and forced the entire contact center niche to reinvent itself in order to survive. Let`s see how the future looks like and what can we do, as a community, to ensure our long term success.

Crisis Is the Best Teacher: the Future of the Contact Center Industry2020-10-13T11:11:39+03:00
6 October 6, 2020

Remote Work Enthusiasts, Rejoice! New Opportunities in the Contact Center World

2020-10-06T13:54:36+03:00

The Contact Center job market has always been very dynamic. But in the last year or so, the trend seems to only go one way. As opposed to other industries, contact centers all over the world migrated in droves towards the work-from-home model. In present days, companies started hiring almost exclusively remote agents.

Remote Work Enthusiasts, Rejoice! New Opportunities in the Contact Center World2020-10-06T13:54:36+03:00
30 September 30, 2020

How to Start a Virtual Call Center

2020-10-01T13:56:25+03:00

The 2020 crisis created a business environment where managers are forced to navigate their teams through uncertain waters. The contact center industry is no exception. Adapt your business to the new reality. Learn everything you need to know about how to start a virtual call center.

How to Start a Virtual Call Center2020-10-01T13:56:25+03:00
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