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About Georgian Toader

With a background in Anthropology, Georgian enjoys translating difficult, often technical concepts, into common words. He likes simplifying everything, from text to visual creations; and believes there are few to no human experiences that can escape the scrutiny of the written word.
31 March 31, 2021

STIR/SHAKEN for Call Centers: Everything You Need to Know

2021-04-05T16:00:16+03:00

A lot of people in the call center industry still struggle to understand what STIR/SHAKEN is, how it is supposed to work and how to prepare for the moment when this will be enforced, in June 2021. This article answers all of these questions and explains STIR/SHAKEN so that anyone can understand it.

STIR/SHAKEN for Call Centers: Everything You Need to Know2021-04-05T16:00:16+03:00
19 February 19, 2021

VIDEO: Advice from a CEO on Your 2021 Business Plan

2021-02-19T14:12:06+02:00

Creating a bulletproof business plan in times of great financial distress, like the one we are in at the moment, takes vision and strategic thinking and, above all, experience. This is why listening to a seasoned CEO like Steve Bederman is probably the first thing you should do.

VIDEO: Advice from a CEO on Your 2021 Business Plan2021-02-19T14:12:06+02:00
19 February 19, 2021

VIDEO: What Does 2021 Look Like for Steve Bederman

2021-02-19T15:11:10+02:00

Steve Bederman closes the 1st podcast episode of Season 2 with a few thoughts on what the future holds on a personal and professional level: envisioning a post-pandemic life, the launch of two new books, travel plans and business continuity for NobelBiz.

VIDEO: What Does 2021 Look Like for Steve Bederman2021-02-19T15:11:10+02:00
19 February 19, 2021

VIDEO & ARTICLE: Benefits of Yoga in the Workplace

2021-02-19T18:27:26+02:00

Yoga sessions on workdays can be extremely beneficial, not only for the body and mind, but also contributes to a healthy company culture. Apparently, yoga is a great way to tackle the challenges brought about the Work From Home Revolution. Find out how!

VIDEO & ARTICLE: Benefits of Yoga in the Workplace2021-02-19T18:27:26+02:00
19 February 19, 2021

VIDEO: The Importance of Customer Relationships in 2021

2021-02-19T14:15:51+02:00

There is no need to emphasize the importance of Customer Relationship. Everyone agrees that a successful business is built on a solid customer relationship. But few people really know HOW to grow such a relationship. Well, as you might have expected, Steve knows a thing or two about this.

VIDEO: The Importance of Customer Relationships in 20212021-02-19T14:15:51+02:00
19 February 19, 2021

A lifetime of lessons learned, with Steve Bederman

2021-03-21T20:22:00+02:00

Contact center enthusiasts draw near, Season 2 is here! To keep the tradition, this season will also be opened by our beloved CEO, Steve Bederman, as guest for Episode 1. Don't miss this upbeat discussion about literature, leadership, contact center trends and a lifetime of lessons learned.

A lifetime of lessons learned, with Steve Bederman2021-03-21T20:22:00+02:00
18 December 18, 2020

First Contact Podcast | Season 1 Overview

2020-12-21T12:41:29+02:00

Season 1 of the First Contact Podcast was a major success. As we discussed some of the most important topics in the contact center industry, the feedback we received was amazing. We invite you to a Season 1 Overview as we get ready for the 2021 Season 2.

First Contact Podcast | Season 1 Overview2020-12-21T12:41:29+02:00
23 November 23, 2020

The FDCPA and the (Un)forbidden Fruit of Omnichannel

2021-02-16T17:03:03+02:00

No doubt, the debt collection industry is entering a new era. The 2020 FDCPA update represents a major paradigm shift for the US debt collection industry and for the 8 000+ nationwide firms.

The FDCPA and the (Un)forbidden Fruit of Omnichannel2021-02-16T17:03:03+02:00
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