A job in sales is fun, engaging, and dynamic. But nobody said it is easy. This is why we wanted to share some tips and tricks to offer the best answer possible so you can get your salespeople on top of their game in no time. Get better at sales calls now!
The CS Week event is a good occasion to take the pulse of the industry. The 2020 pandemic showed us the weak links in our technological workflow and forced the entire contact center niche to reinvent itself in order to survive. Let`s see how the future looks like and what can we do, as a community, to ensure our long term success.
The Contact Center job market has always been very dynamic. But in the last year or so, the trend seems to only go one way. As opposed to other industries, contact centers all over the world migrated in droves towards the work-from-home model. In present days, companies started hiring almost exclusively remote agents.
The 2020 crisis created a business environment where managers are forced to navigate their teams through uncertain waters. The contact center industry is no exception. Adapt your business to the new reality. Learn everything you need to know about how to start a virtual call center.
