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So far Christian Montes has created 5 blog entries.
21 February 21, 2020

VIDEO: Managing a Call Center in 2020 | Jake Bush, First Contact: Stories of the Call Center

2020-02-21T04:49:29-07:00

Jake Bush, the guest of our second podcast episode, talks to our host about his experience in the call center industry - how he got into it after skiing, cooking, and film studies. He talked to us about the challenges and ups and downs of managing a call center right now.

VIDEO: Managing a Call Center in 2020 | Jake Bush, First Contact: Stories of the Call Center2020-02-21T04:49:29-07:00
17 January 17, 2020

VIDEO: Managing a Virtual Workplace – Steve Bederman | First Contact: Stories of the Call Center

2020-02-03T07:30:20-07:00

Christian Montes talks to Steve Bederman, the CEO of NobelBiz, about the keys to success and challenges in managing a virtual workplace. From video conferencing to style of communication, from company culture to staying human, and from keeping track of everything to maintaining your control levels in check and delegating.

VIDEO: Managing a Virtual Workplace – Steve Bederman | First Contact: Stories of the Call Center2020-02-03T07:30:20-07:00
5 March 5, 2019

Registration and Certification Only Covers 1 of 3 Key Areas

2020-01-17T02:32:53-07:00

There are three areas you need to cover on a business level to make sure your contact numbers are safe and stay safe. What you'll want to start with is the process of registration and certification, but that's far from enough.

Registration and Certification Only Covers 1 of 3 Key Areas2020-01-17T02:32:53-07:00
4 March 4, 2019

Are Your Business Calls Being Mislabeled as “Fraud” and “Scam”?

2019-12-19T07:23:38-07:00

How can you find out if your business calls and numbers have been marked as spam? And once you do find out - what are you going to do? We're not just asking, we're here with answers!

Are Your Business Calls Being Mislabeled as “Fraud” and “Scam”?2019-12-19T07:23:38-07:00
28 February 28, 2019

The Call Labeling and Blocking Ecosystem + How to Navigate It

2020-01-17T02:35:26-07:00

Without a proper understanding of the call labeling and blocking ecosystem, many companies start guiding themselves by hearsay and misconceptions. Find out what these common misconceptions are and how you can avoid them in your day to day business life.

The Call Labeling and Blocking Ecosystem + How to Navigate It2020-01-17T02:35:26-07:00