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Petre M

About Petre M

Petre M. joined the NobelBiz team as an editor late 2019 and like any good editor, he can do insane amounts of research and turn up with an article that's better than anything you can find online. And he's quickly becoming an expert in the contact center space. Backed up by our knowledgeable engineers and technical gurus, Petre's work is just beginning to shine.
25 September 25, 2020

VIDEO: Let’s Empower More Women in the Contact Center Space

2020-09-25T12:59:43+03:00

This is First Contact: Stories of the Call Center. In episode 9, we sit down with Nancy Munro to talk about her impressive career as a contact center simulation software developer and how she approaches the topic of simulation training in the contact center space.

VIDEO: Let’s Empower More Women in the Contact Center Space2020-09-25T12:59:43+03:00
25 September 25, 2020

VIDEO: Simulation Training vs Traditional Training

2020-09-25T12:59:39+03:00

This is First Contact: Stories of the Call Center. In episode 9, we sit down with Nancy Munro to talk about her impressive career as a contact center simulation software developer and how she approaches the topic of simulation training in the contact center space.

VIDEO: Simulation Training vs Traditional Training2020-09-25T12:59:39+03:00
25 September 25, 2020

VIDEO: Is Measuring People’s Emotions a Good Idea?

2020-09-25T12:59:36+03:00

This is First Contact: Stories of the Call Center. In episode 9, we sit down with Nancy Munro to talk about her impressive career as a contact center simulation software developer and how she approaches the topic of simulation training in the contact center space.

VIDEO: Is Measuring People’s Emotions a Good Idea?2020-09-25T12:59:36+03:00
25 September 25, 2020

VIDEO: The Different Types of Training Simulations

2020-09-25T12:59:35+03:00

This is First Contact: Stories of the Call Center. In episode 9, we sit down with Nancy Munro to talk about her impressive career as a contact center simulation software developer and how she approaches the topic of simulation training in the contact center space.

VIDEO: The Different Types of Training Simulations2020-09-25T12:59:35+03:00
25 September 25, 2020

VIDEO: What Should Happen on the First Day of Call Center Training

2020-09-25T12:59:29+03:00

The first day in a call center doesn’t have to be a scary and daunting experience for anyone. Here’s what you need to settle during the first day of call center training for absolutely any company and any agent!

VIDEO: What Should Happen on the First Day of Call Center Training2020-09-25T12:59:29+03:00
25 September 25, 2020

Exploring Human Voice and Simulation Training: Nancy Munro

2020-09-25T12:59:26+03:00

This is First Contact: Stories of the Call Center. In episode 9, we sit down with Nancy Munro to talk about her impressive career as a contact center simulation software developer and how she approaches the topic of simulation training in the contact center space.

Exploring Human Voice and Simulation Training: Nancy Munro2020-09-25T12:59:26+03:00
21 September 21, 2020

STIR/SHAKEN Implementation Moving Forward with Next Steps

2020-09-21T14:07:12+03:00

The FCC is moving forward with its Second Report and Order on how to implement the TRACED Act and STIR/SHAKEN caller ID authentication technology. We review the current fact sheet in detail and present changes in order.

STIR/SHAKEN Implementation Moving Forward with Next Steps2020-09-21T14:07:12+03:00