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Petre M

About Petre M

Petre M. joined the NobelBiz team as an editor late 2019 and like any good editor, he can do insane amounts of research and turn up with an article that's better than anything you can find online. And he's quickly becoming an expert in the contact center space. Backed up by our knowledgeable engineers and technical gurus, Petre's work is just beginning to shine.
23 October 23, 2020

Exploring the Magic of Amazing Customer Service: Shep Hyken

2020-11-06T10:28:06+02:00

This is First Contact: Stories of the Call Center. In episode 10, Christian had a cool chat with Shep Hyken about customer service, support, and experience. As Chief Amazement Officer of his own company for 35 years, Shep's brimming with invaluable advice for service & support call centers!

Exploring the Magic of Amazing Customer Service: Shep Hyken2020-11-06T10:28:06+02:00
23 October 23, 2020

VIDEO: What’s the Job of the Contact Center?

2020-10-23T11:41:13+03:00

This is First Contact: Stories of the Call Center. In episode 10, Christian had a cool chat with Shep Hyken about customer service, support, and experience. As Chief Amazement Officer of his own company for 35 years, Shep's brimming with invaluable advice for service & support call centers!

VIDEO: What’s the Job of the Contact Center?2020-10-23T11:41:13+03:00
23 October 23, 2020

VIDEO: How to Reduce Friction and Help People Do Business with You

2020-10-23T11:41:07+03:00

This is First Contact: Stories of the Call Center. In episode 10, Christian had a cool chat with Shep Hyken about customer service, support, and experience. As Chief Amazement Officer of his own company for 35 years, Shep's brimming with invaluable advice for service & support call centers!

VIDEO: How to Reduce Friction and Help People Do Business with You2020-10-23T11:41:07+03:00
23 October 23, 2020

VIDEO: Do Chatbots Improve Customer Experience?

2020-10-23T11:41:03+03:00

It’s time to decide: do chatbots improve customer experience? We asked Shep Hyken, customer experience expert. He says yes, but there’s also a more complicated answer that has to do with how you actually use and program the chatbots for your particular business.

VIDEO: Do Chatbots Improve Customer Experience?2020-10-23T11:41:03+03:00
23 October 23, 2020

VIDEO: Shep Hyken – Be Omnichannel Instead of Multichannel

2020-10-23T11:40:51+03:00

This is First Contact: Stories of the Call Center. In episode 10, Christian had a cool chat with Shep Hyken about customer service, support, and experience. As Chief Amazement Officer of his own company for 35 years, Shep's brimming with invaluable advice for service & support call centers!

VIDEO: Shep Hyken – Be Omnichannel Instead of Multichannel2020-10-23T11:40:51+03:00
23 October 23, 2020

VIDEO: Better than Average Every Time Leads to a Lifetime of Loyalty

2020-10-23T11:40:45+03:00

This is First Contact: Stories of the Call Center. In episode 10, Christian had a cool chat with Shep Hyken about customer service, support, and experience. As Chief Amazement Officer of his own company for 35 years, Shep's brimming with invaluable advice for service & support call centers!

VIDEO: Better than Average Every Time Leads to a Lifetime of Loyalty2020-10-23T11:40:45+03:00
23 October 23, 2020

VIDEO: How Do You Build a Customer Service Department?

2020-10-23T11:40:41+03:00

We asked Shep Hyken, customer support and experience expert, how he’d go about building a customer service department from the ground up and his answers left us both inspired and a bit surprised. Let’s explore what he said together.

VIDEO: How Do You Build a Customer Service Department?2020-10-23T11:40:41+03:00
23 October 23, 2020

VIDEO: The CX Magician: How Shep Hyken Started Out

2020-10-23T11:40:34+03:00

Before Shep Hyken releases his highly-anticipated and highly-possible biography, you've got this short video of him talking about his story getting into customer support and experience. From running magic shows when he was 12 to speaking at international conferences: this is Shep Hyken!

VIDEO: The CX Magician: How Shep Hyken Started Out2020-10-23T11:40:34+03:00
22 October 22, 2020

VIDEO: How Social Media Took Over the Call Center

2020-10-23T11:41:17+03:00

This is First Contact: Stories of the Call Center. In episode 10, Christian had a cool chat with Shep Hyken about customer service, support, and experience. As Chief Amazement Officer of his own company for 35 years, Shep's brimming with invaluable advice for service & support call centers!

VIDEO: How Social Media Took Over the Call Center2020-10-23T11:41:17+03:00
19 October 19, 2020

Busted! Voter Intimidation Robocallers Turn Themselves In

2020-10-19T16:16:21+03:00

Two right-wing voter intimidation robocallers from Michigan, Jack Burkman and Jacob Wohl, turned themselves over to Detroit police. They had been operating for several years, making approximately 85,000 robocalls in which they used people's fears to deter them from voting.

Busted! Voter Intimidation Robocallers Turn Themselves In2020-10-19T16:16:21+03:00
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