One thing is constant in our work with contact centers: Rapidly changing business requirements and ability to meet the demands of consumers with higher service levels than your competitor can mean the difference between a satisfied customer and zero revenue per transaction.
NobelBiz works in an industry where the location a call is handled (on shore, near shore and off shore) can change overnight. Our flexible delivery model for Carrier Services allows NobelBiz to rapidly change the capacity of centers we serve. Our Enhanced Carrier Services allow NobelBiz customers to change call routing decisions by the minute. Taken together, we provide distributed contact centers services that deliver superior flexibility, control, reporting transparency, and cost effectiveness.
- Carrier and Enhanced Carrier Services to domestic and international centers.
- Service delivery over dedicated IP backbone or our customer's existing infrastructure.
- Superior flexibility and call control enables customers to dynamically manage call routing as business requirements change.